If you have a broken Apple product and you can’t make it to the Genius Bar, you might be able to ask Apple to come to you. The company is now offering at-home repairs in select cities throughout the United States.
You can schedule a visit from Go Tech Services, an Apple Authorized Service Provider, through the Apple website.
Apple Stores are all over the place in the U.S. And getting a faulty product repaired is usually as easy as booking a Genius Bar appointment. But actually getting to a store isn’t an option for everyone.
Now you might not have to.
Get your iPhone repaired without leaving the house
Apple is now offering onsite repairs in Chicago, Dallas, Houston, Los Angeles, New York, and San Francisco. You can book a visit by selecting “Look for an Apple Authorized Service Provider or Genius Bar” on Apple’s Support site.
Onsite repairs are carried out by Go Tech Services, an official Apple partner, who will visit at a time to suit you. It’s not possible to book with Go Tech Services directly; it appears the company operates exclusively through Apple.
Apple warns that a visit fee may be charged in addition to the provider’s standard repair cost when you choose the onsite repair. Its website doesn’t mention how much that visit fee may be, however.
It’s also unclear what repairs can be carried out onside. Simple fixes like swapping out an iPhone display seem to be possible. But it is unlikely Go Tech Services will be able to install a new MacBook Pro battery in your living room. We’ve contacted Apple for more information on what’s available.
This is the first time Apple has offered onsite repairs to regular consumers. However, it has been an option for enterprise customers for some time.