Samsung has vowed to “thoroughly inspect” Galaxy Fold handsets that suffered failures just days after making their way into the hands of reviewers.
The South Korean company hasn’t offered an explanation for the failures yet. It still plans to launch its new handset on April 26.
The Galaxy Fold is one of the world’s first foldable smartphones, and its cutting-edge technology doesn’t come cheap. With a price tag of $1,980, early adopters will be hoping it lasts a long time.
Samsung says the Fold’s flexible screen will “outlast 200,000 folds and unfolds.” But that’s not what reviewers have been experiencing. Many units have broken after just a day or two.
Now Samsung has responded.
Galaxy Fold still launches April 26
“A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided,” the company told The Verge.
Samsung confirms that the protective layer on the Galaxy Fold’s main display “is part of the display structure designed to protect the screen from unintended scratches.” Removing it — as some reviewers did — “may cause damage.”
Samsung says it will ensure this information is passed on to consumers.
No real answer
Samsung did not provide an explanation for why the Galaxy Fold’s main display has been failing. We’ll probably have to wait for it to complete its inspection until we get an answer to that.
But despite not knowing what is causing the issues, Samsung still plans to launch the Galaxy Fold on April 26. It will be hoping that it doesn’t have to recall every unit like it did with the Galaxy Note 7.
If you’ve been eyeing the Galaxy Fold, you might want to hold onto your money for now.