Leaked Apple repair videos cough up some secrets

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Apple repair techs have access to a lot of gear other people don't.
Apple repair techs have access to a lot of gear other people don't.
Screenshot: Apple

Editor’s Note: Not surprisingly, these internal Apple videos are now gone from YouTube. The iPhone maker undoubtedly asked that they be removed.


What appears to be a collection of Apple’s internal video guides to repairing various devices has been posted on YouTube. These show the company’s methods to fix some components of the iPhone X, the iMac Pro 2017, and the MacBook Pro 2016 and 2017.

Apple doesn’t show anyone outside of the company how to service its products. Third-party repair companies have to figure it out for themselves. So this is a rare look inside official Apple repair procedures.

There are 11 videos on the YouTube channel of Arman Haji, who claims to have found them on Twitter.

Anyone interested should watch them now, and possibly download them, as Haji’s account may well be suspended soon. Apple takes a dim view of people sharing its proprietary information.

iPhone X repairs 

With 6 videos, the device appearing most in this leak is the iPhone X. With this relatively broad range, it’s possible to learn quite a bit on how official Apple technicians service this high-end device

iPhone X Open Device

iPhone X Battery

iPhone X Camera

iPhone X Speaker

iPhone X Taptic Engine

Display Replacement and 3D Touch Calibration

The narrator for this video repeatedly speaks of the “5.8-inch iPhone,” a description that fits only the iPhone X. However, the device shown appears to be an iPhone 7 Plus.  

MacBook Pro 2016 and 2017 repairs

Apple’s previous generation laptops, released last year and the year before, appear in three of these leaked videos.

MacBook Pro 2016 and 2017 Touch ID Board

MacBook Pro 2016 and 2017 Customer Migration Tool

Force Touch Trackpad Calibration Check

This video appears to relate to the MacBook Pro, though Apple doesn’t spell that out.

iMac Pro 2017 repairs

The high-end desktop introduced near the end of last year is the focus of two repair videos. Probably the most interesting shows the device taken apart to access the screen.

iMac Pro 2017 Display Panel

iMac Pro 2017 System Configuration after a Logic Board of Flash Storage Repair