Apple is reportedly replacing or repairing iPhone 7 Plus units that have developed camera faults.
Some users on Reddit and around the web have complained of black and purple screens and error messages when opening the camera app, supposedly due to a dodgy iSight sensor.
“My new iPhone 7 Plus camera went AWOL today and a quick Twitter / Google search confirmed I’m not the only one,” writes one Reddit user. “I opened up the camera app only to be met with a black image preview.”
When the viewfinder does work and a preview image appears, it has a black, green, or purple tint, users report. This is sometimes accompanied by an error message that warns “iPhone needs to cool down,” even though the device doesn’t feel warm.
One Apple fan, who purchased two iPhone 7 Plus handsets, reported on Apple’s Support Communities forum that both devices experienced camera issued just days after the handsets were unboxed.
“Now both cameras are dead (front and back), only I can see a black screen, I tried with different applications and is the same problem,” reads the post. “Customer Service tells me that is a problem with the sensor. I just hope that the second does not fail.”
The good news is, those who are experiencing this problem are getting help from Apple. Some users report that their handsets were repaired under warranty without any issues, while others received complete replacement units.
If you’ve had this problem with your iPhone 7 Plus, then, a trip to your local Apple store should get it resolved.