Apple launches repair program for iPhone ‘touch disease’

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iPhone 6 Plus
Get your flickering iPhone 7 Plus repaired now.
Photo: Ste Smith/Cult of Mac

Apple has finally responded to the “touch disease” issue plaguing older iPhone 6 Plus units. The company this week launched a new repair program that gives users the option to get their handset fixed for a flat fee of $149.

The “touch disease” issue first surface back in August, with repair shops inundated with requests to fix iPhone 6 Plus units that suffered from multi-touch issues and flickering displays. The experts at iFixit blamed it on a component defect.

But that’s not what Apple is blaming it on. Instead, the company says that devices may exhibit these symptoms “after being dropped multiple times on a hard surface and then incurring further stress on the device.”

The good news is, Apple is now offering to fix these devices for a flat fee of $149. However, to be eligible for the repair program, your device must be in working order, and its display must be intact (not cracked or broken).

To get your device fixed, simple take it to an Apple store or an authorized service provider, or contact Apple technical support. Apple advises users to backup their data first using iTunes or iCloud — just in case.

If you’ve already paid to have your iPhone 6 Plus fixed — and the repair was carried out by Apple or an authorized service provider — it will be contacting you to arrange reimbursement. “The reimbursement amount will equal the difference between the price you paid for the original service to your iPhone 6 Plus and the $149 service price,” it says.

If you paid an authorized third-party repairer to carry out the fix, you’re out of luck.