2016 will be a year to forget for Samsung.
The South Korean company has been forced to recall 2.8 million washing machines in the U.S. following reports that they are falling apart during use. One unlucky customer suffered a broken jaw when the top of their unit blew off.
When Samsung first released the Galaxy Note 7, it looked like 2016 would be its best year yet. Demand for the device was incredible, and reviewers called it the best smartphone to date. That was until it started exploding and Samsung had to recall millions of units.Now the Note 7 is dead, and analysts believe the whole fiasco will cost Samsung a whopping $17 billion. It won’t be the only product the company loses out on this year, either.
The U.S. Consumer Product Safety Commission confirmed on Friday that Samsung has recalled 34 different models of top-load washing machines. It follows 733 reports of “excessive vibration or the top detaching from the washing machine chassis,” explains the CPSC.
There have been nine confirmed injuries as a result of this problem so far, including a broken jaw, injured shoulder, and other “impact or fall-related injuries.” If you have one of these washing machines, then, you don’t want to ignore this recall.
Customers can choose to have their washing machine repaired at home, take a rebate towards a new model — either from Samsung or another manufacturer — or they can opt for a full refund provided they purchased their machine within 30 days of the recall announcement.
It’s thought around 2.8 million machines are affected by this issue, which means another sizeable loss for Samsung.
In an effort to reduce the impact of the Galaxy Note 7 recall, Samsung has tried to boost sales of its Galaxy S7 series by adding new color options. It is also counting on the Galaxy S8 to be a big seller when it makes its debut next spring.