Samsung’s mistake of shipping Galaxy Note 7 smartphones that have a tendency to explode could have boosted sales of the iPhone. According to a new survey, 26 percent of people who returned the hot handset are switching to Apple.
Samsung issued a press release today to update on its Note 7 recall stats. More than 60 percent of buyers in the U.S. have now returned their faulty handsets, and 90 percent of them chose a new Note 7 as a replacement “since products became widely available.”
[contextly_auto_sidebar] But a new survey from SurveyMonkey, which polled 507 Americans over the weekend, tells a different story. Just 18 percent of respondents said they would accept another Note 7, while only 21 percent said that would opt for another Samsung smartphone.
What’s really worrying for Samsung is that about 35 percent of those surveyed said they would be seeking a refund for their faulty handset, while 26 percent said they would be switching to an iPhone instead.
It probably doesn’t help that Samsung’s recall came just a week before Apple announced the iPhone 7 and iPhone 7 Plus, which offer water-resistant designs, stereo speakers, improved displays, and Apple’s incredible new A10 Fusion processor.
Another issue is that despite offering brand new replacements for faulty devices, it took Samsung over a month to get those replacements into users’ hands. In some markets, the device is still unobtainable, so those returning an old one just have to wait.
Despite the battery issue, the Galaxy Note 7 is widely considered Samsung’s best smartphone to date. I reviewed it for Cult of Mac recently and I think it’s a terrific device. If you’re an Android user, this is the smartphone you want to get (assuming you can find a safe one).
Via: USA Today
Killian Bell is a freelance writer based in the U.K. He has an interest in all things tech and also covers Android over at CultofAndroid.com. You can follow him on Twitter via @killianbell.
11 responses to “Buyers burned by Galaxy Note 7 switch to iPhone”
According to SWINESUNG 90% of there customers did not… But we all know Swinesung has a history of been a HUGEEEEEE liar!
“Their” and “being”.
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And a history of shitty phones as well
And the new replacement Note 7 catch fire as well.
Terrific device? Assuming you can find a safe one? Not hardly. If you want a device where the hardware isn’t safe, the software isn’t safe (lower security posture, poor privacy on services, etc.) and something that resembles an iPhone knock-off that doesn’t even match last year’s iPhone in performance… then sure, knock yourself out.
Let’s be clear, some members of the press have naively praised this device. Yet, it has become clear that after weeks of sales on the market, they only sold 1 million devices. In short, the public doesn’t share the same optimistic view of this device.
This would be great news for Apple… except Apple can’t Get decent stock of the 7+ as it is.
Except iPhone 7 sales falls down behind 6s and 6 by 26%
You must be great at parties…..
Iphone 7 is selling good, it’s a good phone, and it does not burn down your house.
But I guess you are one of those that compares all the time useless info. Iphone 6s sold in millions, therefore if the 7 is just selling a little bit less you pull out the signs which screams failure.
Does it matter if the iPhone 7 sells 75 million och 95 million before Christmas?
…and even better: reports are coming in that the replacement phones catches fire too…..
Burn M-f, Burn……