This woman was told something about her Apple Care AND SHE WAS JUST TOLD IT OK!!!
(Also, this kind of thing is what Vine was made for.)
Alex Heath is a journalist who works for Tech Insider. He’s the former co-host of The CultCast. He has been quoted by the likes of the BBC, KRON 4 News, and books like “ICONIC: A Photographic Tribute to Apple Innovation.” He lives in Lexington, Kentucky. If you want to pitch a story, share a tip, or just get in touch, additional contact information is available on his personal site. Follow him on Twitter.
22 responses to “Watch This Woman Lose Her Friggin Mind In The Apple Store [Video]”
You gotta love crazy bitches!
RAISING YOUR VOICE IN PUBLIC PLACES USUALLY FIXES EVERYTHING!
Just another uptight self-important woman at the Soho store on Prince Street. Happens every day.
I’m having ‘Nam-esque flashbacks watching this from when I used to work the Genius Bar. The one unique thing though about working @ Apple was that when I had customers who would flip out like this, the other customers didn’t usually join in with the insanity. Usually I actually had other customers set the bad ones straight and even outright turn against them on a handful of occasions.
And an hour before this, she was told by her doctor she has menopause.
She’s having a bad day that’s all.
Yeah, might be worse when she see’s this… -_-
Boooring …
We all should feel really sorry for the baby that’s probably in that carriage she’s slamming Her hand on.
Poor poor baby, scarred for life at an Apple Store probably. My goodness.
She’s a developer, and they just told her that the developer site would reopen “soon”
How long till someone makes an autotune music video of this?
Need the full version. She sounds like a broadway performer. La La La!
George Lucas, standing in the background, is thinking to himself, “If only this woman had been there to audition before Hayden Christensen!”
Ma’am. Ma’am. Listen to me…Are you listening to me?… I’m only going to say this once…. Go iFu€k yourself.
Speak up a bit love…. I can’t quite hear you!
Everyone is having a good laugh but perhaps she was told what she says she was told. I’ve dealt with Apple Care phone people and been told I don’t need an appointment when I knew I did (and made one myself), been told wrong prices for repairs, turn around times. Etc.
I’ve gotten it from the local carrier stores too. They are clueless but don’t admit this. They just want to get folks out of their hair so they just tell people they have to go to Apple blah blah. And it was an issue with my cell account not my hardware. Had the carrier asked beyond ‘what type of phone’ they would have known this. The folks at the Apple store hooked me up with a phone to call the carrier and it was fixed in no time. Guy on the phone even admitted it was something they should have done at their own store.
So don’t assume she’s stupid or lying. Perhaps she’s not. Loud and rude yes, but not lying.
That mother is being a great role model for her child!
No she’s not stupid. Nor is she is a “b..ch, or any of the other “colourful” Derogatory, Misogynistic posts peppered on these comments. With apple care, best to go up the chain, keep asking for head supervisor. They Usually are more Equipped to handle correct, or near correct answers for individuals. I’ve been dealing with them since the service began. Worst was the widerness years with calls going to the pacific rim. They’d just read the apple site that we all have acsses to. This would happen to me Constantly. Worse, I’d be a head of them reading what they are, and correcting them on many Occasion’s as they would skip over vital parts of the tech posts they were reading. Just ask for the person to transfer you to the supervisor or the Supervisor’s supervisor. Remember though, be Polite, but But be firm.
And lastly, would you want to be in that baby carriage as mom slam here hand on it repeatedly? Damn that kids going to have a rough life. And Probably fear apple when he or she grows up.
And heck, in this day and age someone’s going to accuse here of child abuse. Oh wait…. That’s me I guess. Poor baby. :(
That baby is gonna have a concussion
Right! Or at least a fear all things apple. Or it’s mom.
Bet the hubby was home enjoying the silence.
I feel similarly but I do remember one occasion where a customer totally came to our aid with a crazy customer.
Some guy came in about 15 minutes before the store was closing, yet we were still repairing in the GR (Genius Room) for another 3-4 hours. He manages to catch the last Genius at the bar, he was here to pick up his Mac. The Genius retrieves the MacBook Pro and has to explain to the person that it wasn’t repaired due to signs of liquid damage in the machine. The guy, who’s first language was definitely not english, starts going on and on about how nothing has been spilled on it and demands to see the proof, which really isn’t that uncommon. The Genius brings the machine to the GR, removes the bottom case and takes the Mac back out front to show the guy. We all looked and sure enough there was lots (LOTS) of heavy corrosion and obvious signs (staining, drip marks, etc) of a significant liquid spill.
Well, a few minutes later we start hearing a commotion from out front, which is kind of impressive since the music was loud (have to love the Apple Hi-Fi’s!) and the wall between the GR and the bar is more or less meant to block noise. I poked my head out just in time to see the one remaining Genius Bar customer start talking to the pissed off guy, saying “Oh yeah, you’re right man! I drove by the back of this place this afternoon and saw them spraying off MacBooks with a hose!” The pissed guy got that much more angry, yelling at the guy to mind his own f’n business and yelling at our poor Genius that we did this to his machine, etc.
Definitely not the worst “customer freakout”, and even the lady above is far from the worst, but one of the more notable ones thanks to the other customer saying what we all wanted to say.