AT&T is once again hard at work trying to win that customer satisfaction award… said no AT&T board member ever. Those of you who have enjoyed having 30 days to decide whether or not your AT&T device or service is right for you, are going to have to cut your indecisiveness in half. Starting today, when you sign up for AT&T service or purchase a device on AT&T, you’ll have 14 days to return or cancel without being liable for an ETF (early termination fee).
The 14-day return window also applies to defective and DOA devices which can be replaced or refunded. Although consumers have 14 days to make returns, they will only have 3 days to make a return if they want to have any activation fees refunded to them.
It’s too bad they couldn’t shorten customer contracts in half — sorry, I just needed a good laugh.
You can read more about the cut in the below document that Engadget managed to get a hold of.
Via: Engadget
One response to “AT&T Cuts Return & Cancellation Period In Half, Customers Now Only Have 14 Days To Decide”
Its fun watching how far our wireless service in the states strays from what the rest of the developed world enjoys.