Apple denied claims that faulty iPhones overheat and explode, saying the shattered, spattering phones that launched a government investigation in the EU are few and not due to a systematic problem.
“To date, there are no confirmed battery overheating incidents for iPhone 3GS and the number of reports we are investigating is in the single digits,” Apple said in a statement to AFP.
“The iPhones with broken glass that we have analyzed to date show that in all cases the glass cracked due to an external force that was applied to the iPhone,” the company added.
So far, 11 cases of snap, crackle and pop iPhones have been reported in France, plus one of an iPod in Britain. Another case surfaced today, with a Belgian teen’s iPhone which reportedly went flambé causing him severe headaches afterwards.
This is the first statement Apple has made since the EU launched a safety investigation Aug. 18.
Herve Novelli, secretary of state for trade and consumer affairs, said he would question Apple’s Michel Coulomb about the “causes of the implosion of these devices and eventual measures they could take,” according to AP.
Back in July, Apple issued a support guide about how to keep the iPhone and iPhone 3GS running cool.