Second-generation Apple TV users across the globe are reporting that they are not able to update their devices to the latest firmware. The complaints can be seen on a sizable thread on Apple’s Support Communities website.
The complaints detail problems with updates that leave the users unable to update their Apple TV via the device itself or via iTunes. In some cases users have reported being left with a non-functioning “bricked” Apple TV. Others are reporting that Apple is aware of the problem and that it might be related to problems Apple is experiencing with their update servers.
The problem is allegedly going to be resolved on June 28th, it doesn’t necessarily affect everyone, and it appears to be occurring across multiple geographical locations.
David W. Martin has more than 20 years of experience in the industry as a programmer, systems and business analyst, author, and consultant. David has written for CNET’s iPhoneatlas.com, MacLife.com, CultofMac.com, BYTE.com and recently for aNewDoman.net. He comes to Cult of Mac’s website with deep knowledge and passion for the all things Apple. Follow David on Twitter @david_w_martin or see what he’s up to now at davidwmartin.com.
26 responses to “Apple TV Users Complain About Update Failures”
Was there a Apple TV update in the past few weeks?
A little light on facts here David…
What update is this? I am not aware of any updates in some time, is this an old problem just getting attention?
Update it via itunes .. worked for me !
Hey guys…if you buy an Apple TV it doesn’t necessarily have the latest and greatest iOS installed on it. It all depends on how long it has been sitting on the shelf. Apple doesn’t open all the boxes, update them, and reseal them for sale.
This makes me long for Apple TV even more… is that weird of me?
I just bought a new Apple TV unit and it is true a screen says an update is available, but when you go to get it, the up date will not “complete.” So I called Apple and the tech support lady told my they are in a major server system change-over. I will be able to grab the update in a week or two according to her.
In the meantime, my new Apple TV works just great without it.
I experienced the failed update two days ago. Glad to know its not just me. I thought I had a defective aTV. I will try again after June 28th.
just got apple tv 2 generation today, 28th of June. works fine but the update. i got a message on the screen saying “The update was not successful”.
I too forget to manually update my apple tv. I am probably missing some new magic feature.
had them for ages, just used iTunes to update.
Doesn’t work yet. “The update was not sucessful”.
July 1st… still not fixed! WTF Apple?
just curious what version of itunes you are using that was successful – as the current version (10.3.1) yields the corrupted file dialog here in the nashville, tn area.