Apple makes it impossible to get updates for refunded apps


Apple has made a slight but also important update to the way the App Store handles apps that have been refunded by developers to customers.

While you used to be able to request a refund for a paid app and continue getting updates, that is no longer the case.  Once a refund has been granted, the customer is unable to get support for the app or download it again.

“I think it’s a good thing,” Flexibits developer Michael Simmons told Cult of Mac. “If you bought an app, but then asked for and received a refund, you shouldn’t be entitled to keep using the app or receive updates/support.”

Simmons was the first person to spot the policy change. He tweeted a screenshot of a message from Apple saying an app update was unavailable because the app had been refunded.

“Again, I think it’s a good thing for the store, because, as users learn about this new policy, they’ll be less likely to request a refund if they want to be able to continue using an app,” said Simmons. “Prior to this new policy, users could potentially take advantage by asking for a refund, but then continue to receive updates and support for apps they didn’t ultimately pay for.”

The same rule now applies to the Mac App Store as well. Apple doesn’t offer a built-in mechanism for developers to offer refunds inside apps, but customers are usually able to email support and request a refund if they want one.


About the author

Alex HeathAlex Heath has been a staff writer at Cult of Mac for three years. He is also a co-host of the CultCast. He has been quoted by the likes of the BBC, KRON 4 News, and books like "ICONIC: A Photographic Tribute to Apple Innovation." If you want to pitch a story, share a tip, or just get in touch, additional contact information is available on his personal site. Twitter always works too.

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