iMessage bug bites Apple with lawsuit over lost texts on Android

messages_exchange_2x

A former iPhone owner is suing Apple in San Jose court over Apple’s Message app not delivering texts to Android phones. The issue has plagued iMessage since its inception, but it is just recently starting to get attention.

Yesterday, the former editor-in-chief of Lifehacker detailed what he called “iMessage purgatory.” Unless you deactivate iMessage before ditching the iPhone, Apple’s servers still thinking you’re using its proprietary messaging platform. It’s a problem that has existed for years.

“I recently switched from an iPhone to Android, and discovered shortly thereafter that my phone number was still associated with iMessage, meaning that any time someone with an iPhone tried texting me, I’d receive nothing, and they’d get a “Delivered” receipt in their Messages app as though everything were working as expected.”

After calling Apple support, the company confirmed that it was aware of the longstanding issue and working on a fix.

A support page on Apple’s website details how to properly deactivate iMessage in iOS before switching phones. The good news is that it’s easy: turn iMessage off under Messages in Settings.

  • thewogltd

    Only most of the time, the solution of “turn iMessage off under Messages in Settings” doesn’t work. I’ve dealt with this issue on a number of our corporate phones and you can toggle that iMessage switch all you want, it doesn’t actually do anything.

  • RF9

    Therein lies the problem. Trying deactivate and unassociate your number from iMessage is broken. There also needs to be an easy, clear, way to log in to your Apple ID account and nuke your phone from iMessage (until it’s re-registered.)

  • damn-u-pandora

    look they could just deliver the damn message regardless of the device. It’s not like they do not know how. It’s blackmail, pure and simple.

    • DigitalBeach

      Who is “they”?

  • DigitalBeach

    I was having this problem just this morning. A friend of mine just switched to an Android phone and he wasn’t receiving any of my texts. I was getting his texts as an iMessage but he wasn’t getting mine. What I did was send him a text in iMessage then after it was sent I tapped and held the message ballon and it gave me the option to send as a SMS text. I did that for a few more texts sent as iMessage and now it seems to have finally defaulted to SMS texting.

    • DigitalBeach

      Nevermind! I deleted the conversation and now it has switched back to sending as an iMessage.

      • DigitalBeach

        I sent a few more and resent the iMessage texts as SMS text and it has again defaulted to regular texting. I guess once you delete the conversation it reverts back. Totally dumb!

      • DigitalBeach

        3rd time is the charm. Once you resend an iMessage three times as a text it will temporarily default to texting. As I said above once you delete the conversation it will switch back and you’ll have to do the process again.

About the author

Alex HeathAlex Heath is a senior writer at Cult of Mac and co-host of the CultCast. He has been quoted by the likes of the BBC, KRON 4 News, and books like "ICONIC: A Photographic Tribute to Apple Innovation." If you want to pitch a story, share a tip, or just get in touch, additional contact information is available on his personal site. Twitter always works too.

(sorry, you need Javascript to see this e-mail address)| Read more posts by .

Posted in News, Top stories |