After finally getting BBM on your iPhone this week, you may have upgraded to iOS 7.0.3 to find it no longer works properly. One of the fonts BlackBerry uses in its app is no longer supported by Apple, causing the app to crash when you open existing chats. But there is a way around it.
All you need to do is kill all of your existing conversations and start new ones. It means you’ll lose your chat history, but there’s really no way to avoid that, unfortunately — unless you just want to wait for BlackBerry to issue an update. If you can’t, here’s what you need to do:
- Open up the BBM app and make sure you’re looking at the “Chats” page.
- Tap and hold on one of your chats until the menu bar slides out from the right.
- Now tap the trash can icon (bottom right) to delete the chat.
You’ll need to do this for every conversation, but once it’s done, you’ll be able to chat to those contacts again. You may have noticed that this issue doesn’t affect contacts you hadn’t opened conversations with prior to updating to iOS 7.0.3.
The alternative to this workaround — if you have loads of conversations and can’t be bothered to delete them all one-by-one — is to delete BBM and install it again from the App Store. Alternatively, if you’re not in any rush to fix it, you can just wait for BlackBerry to issue an update. The Canadian company has acknowledged this problem, and it’s told us an update should be available today.