Apple has recalled 64GB and 128GB flash storage drives that were used in the previous generation MacBook Air. The systems were sold during June 2012 and June 2013, and those affected qualify for a free flash storage drive replacement at their local Apple retail store, or authorized service provider.
According to a new support document published on Apple’s website on Thursday, the storage drives affected are prone to failure. “If your drive is affected, we strongly recommend that you do not install any operating system updates or new applications,” the company says. “We also recommend backing up your data on a regular basis until you receive a replacement drive.”
Apple is directing users who install the latest MacBook Air firmware update to the support document, which explains how they can organize their replacement. The options include booking an appointment with a genius in a local Apple store, contacting an authorized service provider, or calling Apple technical support.
Replacement drives are completely free of charge, but Apple urges users to backup their data before they take their MacBook Air in for service. If your original drive has already failed and you’ve already had to pay to have it replaced, you can contact Apple for a refund.