Issues With iMessage After Updating To iOS 7? Here’s How To Fix Them

iPhone-5-iMessage

It seems a lot of users who upgraded to iOS 7 last month are having issues with iMessage. Apple’s Support Communities forums are full of complaints from disgruntled iPhone, iPad, and iPod touch users who cannot send or receive iMessages anymore, and you’ll find plenty of people voicing their frustrations on Twitter, too.

Initially it seemed Apple’s servers were the problem — as they often are when iMessage has problems — but that’s not the case. Instead, it appears to be a simple bug that can be easily rectified with a quick bit of tinkering. Here’s what you need to do.

This problem has been affecting users since iOS 7 made its public debut a couple of weeks ago, but MacTrast reports that it’s gotten worse since Apple released iOS 7.0.2 late last week. For many, iMessage works fine on a Mac, but it’s acting up on iOS devices.

Screen Shot 2013-10-01 at 16.06.34Fortunately, the fix is simple. If you’re experiencing the issue, here’s what you need to do:

  1. Open up your Settings app and tap ‘Messages’, then disable iMessage by tapping the toggle
  2. Go back into the main Settings screen, then tap ‘General’ and then ‘Reset’. Now tap ‘Reset Network Settings’ and confirm the process — you may have to enter your passcode if you have one set
  3. Return to the Messages section and enable iMessage again

You iOS device will now be reactivated on the iMessage server, and any problems you may have experienced with sending or receiving iMessages should now be fixed.

You shouldn’t have had any problems if you’re using a brand new iPhone 5s or iPhone 5c, of course, because it would have come with iOS 7 pre-installed. The issues should only affect those who upgraded to iOS 7 from a previous version of the operating system.

  • cdharrison

    I’ve actually been having these issues with my 5c for the past few days. I’ve tried these steps a few times and it seems to fix the issue for about a day. I’ve resorted to simply sending a message, and as it is outbound, I press and hold… and then send as text message.

  • DerekStein

    It should be noted that doing this causes all stored wifi passwords to be forgotten.

  • OrellanaJon

    I was able to reboot my iPhone and got it to work. This fix also worked for my wife and a co worker.

  • CoyoteDen

    Is it really necessary to Reset Network Settings? That has the annoying side-effect of forgetting saved wifi networks.

  • bsdfm

    This only works for ~1 day. I suggest disabling iMessage until this issue is resolved by Apple.

  • bishbash

    Not working on my iPad retina I’m afraid. Still says “could not sign in. Please check your network connection and try again.
    Despite being connected and having entered the password correctly.
    So annoying.

  • xizahn

    Or just reboot and save yourself the hassle of lost wifi passwords. Sheesh- why overcomplicate everything?

  • Damsel_Janie

    This fix does not work with 5th generation iTouch for iMessage or facetime.

  • MJT7277

    Regardless if iMessage is operating or not, if you have SMS selected in Settings->Messages->Send as SMS, shouldn’t your message go through (likewise on the receiving end) anyway? It will be received, just not as an iMessage. Correct? And if I have that feature selected, I may never now that iMessage is not working, correct? Just the color change of the dialog box will occur (blue for iMessage, green for non-iMessage.

About the author

Killian BellKillian Bell is a staff writer based in the U.K. He has an interest in all things tech and also covers Android over at CultofAndroid.com. You can follow him on Twitter via @killianbell.

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