Viber confirmed this afternoon that it was hacked by the Syrian Electronic Army after an attack brought down its support page. Hackers gained access to two minor systems – a customer support panel and support administration system – along with the take down of Viber’s support page with the following note spotted by AppleSpot:
Dear All Viber Users,
The Israeli-based “Viber” is spying and tracking you
We weren’t able to hack all Viber systems, but most of it is designed for spying and tracking
The popular iOS app allows users to send free calls and texts to users on Mac, Android, Windows Phone and other platforms, but its support team says that no sensitive user data was exposed and the Viber databases weren’t hacked.
Here’s the full note from Viber on the attack:
Today the Viber Support site was defaced after a Viber employee unfortunately fell victim to an email phishing attack. The phishing attack allowed access to two minor systems: a customer support panel and a support administration system. Information from one of these systems was posted on the defaced page.
It is very important to emphasize that no sensitive user data was exposed and that Viber’s databases were not “hacked”. Sensitive, private user information is kept in a secure system that cannot be accessed through this type of attack and is not part of our support system.
We take this incident very seriously and we are working right now to return the support site to full service for our users. Additionally, we want to assure all of our users that we are reviewing all of our policies to make sure that no such incident is repeated in the future.