J.D. Power Names Apple Top Dog In Smartphone Customer Satisfaction For 9th Time In A Row


J.D. Power & Associates has released its latest semi-annual smartphone customer satisfaction survey, and Apple once again sits at the very top of the list.

Apple has won the industry survey 9 times in a row now, and J.D. Power notes that Apple continues to do “particularly well in physical design and ease of operation.”

For smartphone-related customer satisfaction, J.D. Power’s survey measures factors like performance, physical design, features, and ease of operation. Each factor is given a percentage and placed into a 1,000-point scale. Apple’s total score was 855 this time, which is well above the study average of 796 points.

Here’s the rundown:


About the author

Alex HeathAlex Heath is a journalist and co-host of The CultCast. He has been quoted by the likes of the BBC, KRON 4 News, and books like "ICONIC: A Photographic Tribute to Apple Innovation." He lives in Lexington, Kentucky. If you want to pitch a story, share a tip, or just get in touch, additional contact information is available on his personal site. Follow him on Twitter.

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