Your iPhone 5 Won’t Include A Free Lightning Adapter, Despite What Apple’s Website Said

Your iPhone 5 Won’t Include A Free Lightning Adapter, Despite What Apple’s Website Said

This is a lie.

When you pre-ordered your iPhone 5 this morning, and you decided to pick up a Lightning to 30-pin adapter for all your old accessories, you may have noticed that Apple’s website promised you a free adapter with your purchase. As it turns out, Apple made a mistake, and it will not be sending you a free adapter after all.

As you can see in the screenshot below, Apple’s website clearly said: “Your iPhone includes a Lightning to 30-pin Adapter for connecting 30-pin accessories to devices featuring the Lightning connector. Purchase this additional adapter to have a second adapter for your home or office.”

To me, that makes it pretty clear your first one is included for free, and that you only pay $30 for an “additional” one.

Unfortunately, that’s not the case. Customers who have clarified the situation with Apple are reporting that the Cupertino company made a mistake. It has confirmed that the information on its website was wrong, and that iPhone 5s won’t come with a free adapter after all. Here’s a screenshot one user took of their online chat with an Apple Specialist:

Your iPhone 5 Won’t Include A Free Lightning Adapter, Despite What Apple’s Website Said

It’s disappointing, especially if you chose not to add one to your order because you thought the first one was free. It’s unclear whether Apple will honor its original promise for those who have already ordered the device, but I have a feeling that won’t be the case.

Apple has since revised the text alongside the Lightning adapter to read: “Use this intelligent and ultra-compact adapter to connect your 30-pin accessories to devices featuring the Lightning connector.”

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  • Florida90210

    We have multiple chargers and two radios in different rooms. were not about to buy 6-7 phone adapters for our home setup at $30 each. that is absolutely ridiculous and we wont be buying the iPhone 5 since it doesnt come with an adapter.

  • The_Truth_Hurts

    Apple: How difficult is it to USE A UNIVERSAL STANDARD….?
    How about MicroUSB….?

    The the point is: How freaking difficult is it to use/adapt what is UNIVERSALLY USED!?!?!?!?!?!?
    HDMI/VGA. Two adapters that (basically) any Projector, TV, monitor is using. Have those two on your device and you will NEVER need an adapter. microUSB? don’t need 20 thousand adapters. everybody outside of apple (literally) uses MicroUSB on their phones & tablets. Thus, you don’t need adapters/specific cables to connect.

    The only way to NOT have to buy all of these fancy adapters is to use everything Apple. Only downside is, don’t even BOTHER trying to use non-Apple products with them because it won’t work, simply.

    I know several schools/universities who are trying to figure out what to do because you have a teacher/professor who wants to use their iPad/Apple product but the problem is, to put the “best” system in there, you’ll just can only use Apple products. To sum it up, you will have to put two systems in (The Apple system and non Apple system), and then you are looking at the double of the cost. Yes, you can have the Apple only system, except nothing Apple will work with it. Or you can put in the non-Apple system, which everything else will work (flawlessly), except Apple, which will require all of these fancy adapters and everything, etc..

  • TheKnightWhoSaysNi

    This is ridiculously lame on Apple’s part.

  • Timorteus

    We have multiple chargers and two radios in different rooms. were not about to buy 6-7 phone adapters for our home setup at $30 each. that is absolutely ridiculous and we wont be buying the iPhone 5 since it doesnt come with an adapter.

    Stop freaking out. Did you really think Apple should keep 30-pin forever? Every iOS device from now on will come with the lightning, so you would have had to replace your stuff eventually, unless you never intended to buy a new Apple device. Maybe stick to AirPlay stuff now.

  • bigmanbigdreams

    Apple: How difficult is it to USE A UNIVERSAL STANDARD….?
    How about MicroUSB….?

    The the point is: How freaking difficult is it to use/adapt what is UNIVERSALLY USED!?!?!?!?!?!?
    HDMI/VGA. Two adapters that (basically) any Projector, TV, monitor is using. Have those two on your device and you will NEVER need an adapter. microUSB? don’t need 20 thousand adapters. everybody outside of apple (literally) uses MicroUSB on their phones & tablets. Thus, you don’t need adapters/specific cables to connect.

    calm down… even if they did switch to a universal standard there would still need to be a solution for the problem of older model accessories fitting into your new apple device…

    and yes it is frustrating for some people that have accessoires they wish they could use w/ a wider range of devices other than that of apples, but the point of ANY company is to make a profit and to do it efficiently.
    It appears to me that it would be extremely efficient to create an ecosystem of accessoires and devices specific to your brand.

    Again, i will say it is something to be upset or frustrated about. But not enough for you to go ragin about because they dont go with a less efficient financial situation that caters to your needs when the current situation really isnt that bad. Its actually incredibly nice solution for people who seem to like most of their devices.

  • Emerald_212

    Yes, use of a universal standard would have been nice. We may never know for sure, but my assertion is that it was an engineering/spatial issue – not a $ shakedown of iPhone 5 buyers as to why they made their own dock.

    This comes from a man who has 3 different brands of docking/bluetooth radios/audio devices and a car stereo with a hidden compartment to connect your Apple device w/ the 30pin connector… I knew the 30pin would go away eventually, and I’d deal with it when it happens.

    If a 3rd party vendor is prohibited legally from selling an identical adaptor, perhaps a cable – either long or short – can be offered to connect the two – which would serve two purposes: You don’t have to buy the adaptor AND you connect your new iPhone to an existing 30pin radio, etc.

    BUT – If there is no “iPod out” with LIGHTNING connector as another post on CoM has indicated, then its Bluetooth connection or AUX IN with using a simple cable which can be had for $3. No, you won’t charge at the same time, but that is what the charge cable is for. ;)

    Apple is looking at eventually “cutting the cables” entirely – what if they would have jumped to wireless charging & ZERO connection port? This appears to be a step toward that – thus growing pains!!

  • Mystakill

    The only way to NOT have to buy all of these fancy adapters is to use everything Apple.

    If that were the case, then people wouldn’t be up in arms about this. Anyone who has multiple, non Lightning devices such as iPads, iPods, or previous-gen iPhones, will still need to buy adapters in order to utilize the docks, cables, and other accessories (“stuff”) which they already own. Many users would like to be able to use their existing “stuff” with both old and new iDevices, which will require the purchase of at least one non-standard, overpriced adapter, which *should have been included* with these new devices.

  • technochick

    We have multiple chargers and two radios in different rooms. were not about to buy 6-7 phone adapters for our home setup at $30 each. that is absolutely ridiculous and we wont be buying the iPhone 5 since it doesnt come with an adapter.

    re you using them all at the same time. If you aren’t then you don’t need that many adapters. You need only as is many as you might use at once.

    I have 3 speaker docks and two other chargers but that’s for one iPhone. So one adapter. It would be two but my girlfriend isn’t about to pay full price to upgrade her 4s so she’s still good

  • Tallest_Skil

    Apple: How difficult is it to USE A UNIVERSAL STANDARD….?How about MicroUSB….?

    In the time it took you to write that tirade, you could have educated yourself on why what you’ve said is an idiotic idea.

  • Terry Johnson

    I think that if Apple waited ten years to do this, they should have just held out for another few years when NFC data transfers and wireless charging is widely and inexpensively available.

    Anyway, you could always complain and get something for free out of it. When I bought the original aluminum unibody macbook on release day, the description said that both the $1400 model and $1600 model had an illuminated keyboard. Turns out that only the $1600 model did, so when I asked Apple about it they gave me a $100 apple store gift card.

  • SupaMac

    Apple: How difficult is it to USE A UNIVERSAL STANDARD….?
    How about MicroUSB….?

    The the point is: How freaking difficult is it to use/adapt what is UNIVERSALLY USED!?!?!?!?!?!?
    HDMI/VGA. Two adapters that (basically) any Projector, TV, monitor is using. Have those two on your device and you will NEVER need an adapter. microUSB? don’t need 20 thousand adapters. everybody outside of apple (literally) uses MicroUSB on their phones & tablets. Thus, you don’t need adapters/specific cables to connect.

    The only way to NOT have to buy all of these fancy adapters is to use everything Apple. Only downside is, don’t even BOTHER trying to use non-Apple products with them because it won’t work, simply.

    I know several schools/universities who are trying to figure out what to do because you have a teacher/professor who wants to use their iPad/Apple product but the problem is, to put the “best” system in there, you’ll just can only use Apple products. To sum it up, you will have to put two systems in (The Apple system and non Apple system), and then you are looking at the double of the cost. Yes, you can have the Apple only system, except nothing Apple will work with it. Or you can put in the non-Apple system, which everything else will work (flawlessly), except Apple, which will require all of these fancy adapters and everything, etc..

    Or you could buy cheap Lightning to micro-USB adapters in a couple weeks.
    Chill out bro. This is nothing to be surprised by.

  • rcrider4

    Apple: How difficult is it to USE A UNIVERSAL STANDARD….?
    How about MicroUSB….?

    The the point is: How freaking difficult is it to use/adapt what is UNIVERSALLY USED!?!?!?!?!?!?
    HDMI/VGA. Two adapters that (basically) any Projector, TV, monitor is using. Have those two on your device and you will NEVER need an adapter. microUSB? don’t need 20 thousand adapters. everybody outside of apple (literally) uses MicroUSB on their phones & tablets. Thus, you don’t need adapters/specific cables to connect.

    Though MicroUSB is more popular, I prefer the Lightning connector over MicroUSB. MicroUSB can’t do all of the things that the Apple connector can, and it’s not reversible (that was the thing I was most happy about out of any of the things said about Lightning. I hate one sided chargers)

About the author

Killian BellKillian Bell is a staff writer based in the U.K. He has an interest in all things tech and also covers Android over at CultofAndroid.com. You can follow him on Twitter via @killianbell.

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