Loose MagSafe 2 Plug Destroys Retina MacBook Screen

Loose MagSafe 2 Plug Destroys Retina MacBook Screen

The MagSafe 2, it seems, is neither ‘Mag’ nor ‘Safe.’

It’s widely know that that the MagSafe 2 connector found on the new Retina MacBook Pro likes to sever its connection at the slightest chance. But who cares, right? After all, if it comes loose, you just plug it back in – it’s not like it’s the cable to your boot drive or anything.

I’ll tell you who cares: Lukas Mathis. Lukas didn’t notice his weak Mag”Safe” connector disconnecting, and the result was a cracked and ruined Retina screen.

A couple weeks back, Lukas’ cable made yet another break for freedom and popped out, only to give up the escape attempt and flop lazily onto the speaker by the Mac’s keyboard. Lukas – presumably distracted by the beauty of the high-res display – shut the lid without seeing the pathetic emo version of Apple’s previously hearty adapter laying there, and crunched the screen down to make a splintery sandwich of the stupid t-shaped throwback.

Worse, Apple doesn’t yet know how to fix the thing. Lukas says that “the people at the Apple store said they couldn’t yet repair or replace Retina screens. This was on June 30. The broken MacBook is still sitting on my desk, waiting for Apple to figure out how to repair it.”

Ouch. We knew that Apple wasn’t keen on the likes of you and me repairing the fancy new MacBook Pro, but its own engineers? That’s a little hard to swallow.

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  • ilpappas

    yes, its apple fault that the guy is stupid! LOL

  • Tallest_Skil

    Yep, this is certainly Apple’s fault. Apple should give him a brand new computer for free, plus ten thousand dollars in iTunes credit.

    Frick’s sake. This isn’t a story except to highlight the stupidity of an individual. Seems almost mean to him.

    Almost.

  • Craig Ciccone

    same thing happened to me. cracked screen as a result. no help from apple support even though under warranty.

  • sjk1000

    “But who cares, right?”
    Right. Yawn. CoM credibility -1

  • pierr

    Here’s a meanwhile answer. Get an old Magsafe 1 cable and the tiny $9.95 adapter to Magsafe 2. Seems to work pretty much as the excellent Magsafe 1 did.

  • QJeremiah

    - Wonder if i can put a shrimp-salad-tuna-cheese-sandwich in there and smack down the lid.
    Hey Apple! I want a new computer…..

  • digitaltara

    Nobody was saying that it’s Apple’s fault that it broke and the article didn’t mention the guy wanting it fixed for free, just that he took it in for repair. It just seems a little crazy that they don’t know what to do to fix it.

    @pierr, how would using a MagSafe1 cable prevent this? Is it just b/c it doesn’t come loose as easily?

  • TheRealJTRay

    Apple does know how to fix the Retina Screen. They fixed it for a friend of mine that had a few pieces of sand on the keyboard while on the coast. When he shut the lid it dented the screen and killed 6 pixels. He went to the Apple Store and they not only fixed they did it for free because it was the first they had come to the Genius Bar to fix.

  • IamJAd

    Headline should read:
    “Loose MagSafe 2 Plug Exposes User’s Idiocy; Apple Moves To Patent As Feature”

  • t87

    This has got to be the STUPIDEST article I’ve read this week! I mean seriously, there’s a limit to being dumb.

  • Tony Jago Million

    I’ve already had my first macbook pro retina replace because the cap kept popping off the G key, and it was easier to replace than to repair. They let me keep the one with the dodgy key until the replacement arrived (took about 10 days) then swapped the machines (this was in the UK)

  • dcj001

    - Wonder if i can put a shrimp-salad-tuna-cheese-sandwich in there and smack down the lid.

    You can, if you want a panini.

  • Jason Bartlett

    Yah. This one time I put my MacBook on the driveway and then backed my car over it, got out of my car, picked up the MacBook and drove out to the woods with it where I climbed up a tree, pulled out a hammer and a long nail and nailed it to the tree. Then I drove home with it and got on my other computer to send an email to an Apple fan website to complain about it so they could somehow attempt to make it seem like it was Apple’s fault, too

  • Jason Bartlett

    Actually, I’d be more concerned about everything on my screen being upside down. Why is his menubar at the bottom of his screen? His dock must be at the top of the screen. I think the picture is FAKE!

  • Tallest_Skil

    Actually, I’d be more concerned about everything on my screen being upside down. Why is his menubar at the bottom of his screen? His dock must be at the top of the screen. I think the picture is FAKE!

    The panel has been destroyed and the data getting to it is garbled. Note the artifacts on the rest of the screen.

  • easydone101

    When I read the article I assumed that this meant a fault in the engineering of MagSafe and the RMBP itself. Not some guy slamming his lid, without looking to see what could be there if anything, and destroying his EXPENSIVE beauty without care. Although the Apple Store people unable to replace the screen in the back concerns me, though after all, it’s barely repairable so……

  • Mike

    What idiot allowed this article to be published

  • James Barnette

    Close First, Then unplug moron. I find his claim of they don’t know how to fix it to be BS! I was just talking to my friend that works at Apple and the had to replace one that cracked when someone sat on the thing when it was under his coat. A Few screws and the whole atop comes off Back, the camera, the screen everything. and you pay for a whole new one since it is your for being that as-fore mentioned MORON!

  • th3uglytruth

    stupid is what stupid does….

  • James Barnette

    same thing happened to me. cracked screen as a result. no help from apple support even though under warranty.

    Warranty doesn’t cover accidental damage!

  • James Barnette

    Nobody was saying that it’s Apple’s fault that it broke and the article didn’t mention the guy wanting it fixed for free, just that he took it in for repair. It just seems a little crazy that they don’t know what to do to fix it.

    @pierr, how would using a MagSafe1 cable prevent this? Is it just b/c it doesn’t come loose as easily?

    Because the magnets in the adapter are stronger than the ones in the MS2 cable. They are insanely strong! There fore it stops accidental disconnect.

    However @ pierr I’m pretty sure this guy disconnected his on purpose getting ready to take it somewhere. So I don’t see how anything other than using your brain would have solved this one.

  • tdmac

    That hurt my eyes

  • Chris Star

    MagSafe 2 has to pop more readily than the old version, for the TOTALLY OBVIOUS reason that THE NEW MACHINE IS LIGHTER, genius. If it didn’t, there would be greater chance of it staying emplaced and dragging the machine off the desk if stood on, which, gee, is the reason MagSafe was developed to begin with. Machines would be destroyed far more readily and frequently that way – who hasn’t stood or had a guest or kid on their cord now and then? Apple can only go so far to design against mitigating stupidity and/myopia, such is clearly in play in Lukas Mathis’ case!

  • mr_bee

    Such a lame, lie-filled article! There has been no “widespread” accounts of weak magsafe connections at all, and an idiot who closes his laptop on a solid object deserves to get bit.

  • hanhothi

    What idiot allowed this article to be published

    John Brownlee perhaps? So called “Editor” who’s posts are often riddled with errors.

  • marioyohanes

    Well, I feel sorry with that guy’s rMBP, however, it’s an ACCIDENTAL damage! You know you’re either push the lid damn hard accidentally to make such thing happened, or you’re simply blind!
    Apple warranty doesn’t cover accidental damage, that guy should be grateful if Apple willing to repair his rMBP anyway!

  • gizmoteer

    Worse, Apple doesn’t yet know how to fix the thing. Lukas says that “the people at the Apple store said they couldn’t yet repair or replace Retina screens. This was on June 30. The broken MacBook is still sitting on my desk, waiting for Apple to figure out how to repair it.”

    The article didn’t say he has to pay for the repairs or not? Because it’s not Apples fault if he didn’t check if something was in the way when he closed the lid..

  • Alfred2612

    MagSafe 2 has to pop more readily than the old version, for the TOTALLY OBVIOUS reason that THE NEW MACHINE IS LIGHTER,

    Good point!

  • fraydog

    I always close the lid insanely slow. That way if something comes unjarred I can stop. The MagSafe 2 on my new MacBook Air is very strong, however. The only way it can be pulled out easily is if you pull it straight up. Fortunately, the Apple bar is usually much nicer than most Cult of Mac commenters. He’d probably get it fixed if he took it back again, or at least swapped. Worst case he’s out a couple hundred bucks for a bad screen, that’s why you should get an insurance plan on your laptops that covers accidental damage.

  • DerekErb

    The MagSafe connector on the new MBP is actually more sturdy, with a stronger connection to the computer, than the MacBook Air connector (MagSafe 2 or MagSafe 1). The fact that it disconnects, easily, from the computer is by design.

    The fact that the computer user didn’t look at his computer before closing the lid has nothing to do with the design, engineering or lack thereof of the computer. It has to do with the computer user’s lack of attention. The same can happen with any other computer, including PC laptops, if there is any part of an adaptor sitting on the keyboard.

    This is not a hardware problem. This is not a software problem. This is a warmware problem: The problem is between the keyboard and the chair.

  • technochick

    The real issue here is a stupid user. A mag safe adapter doesn’t just magically jump up as implied which means he had to have bumped it at some point to dislodge it and have it land there or disconnected it and didn’t pay attentIon when he dropped it. And then he slams down the lid without looking and apparently with some force as he couldn’t stop it from closing.

    That on June 30th, they didn’t have repair instructions for how to handle a retina Mac book doesn’t sound that shocking to me. It was less an two weeks old so any defects would be whole unit replaced as part of their standard early failure research. They wouldn’t expect anyone to damage one that soon.

    And I highly doubt they still don’t know what the procedure is at this point.

  • pizzagorgonzola

    the connector is supposed to disconnect, that’s the whole point !!, that’s to save your computer in case someone steps on the cable you IDIOT !!
    and yes it’ IS MAGnetic, that’s why it went to the speaker, they contain magnets you know !!

    what a ridiculous article !,obviously Apple should not replace this screen for free, it’s the users own stupid fault, but the guy who wrote this is even more idiotic.

  • Xercses

    Lol! Apple-fan-boy rage comments are funny. The hundreds of reviews on the Apple store disagree with your Apple beer goggle views. Yes its the user’s fault, the adapter is still stupid regardless.

About the author

Charlie Sorrel Charlie Sorrel is the Reviews Editor here on Cult of Mac. Follow Charlie  on Twitter at @mistercharlie.

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