Customer Sues Apple For $1 Million After Breaking Nose On Glass Door

Customer Sues Apple For $1 Million After Breaking Nose On Glass Door

Both the front and rear of Apple's Manhasset store feature glass walls and doors.

Apple is being sued by an 83-year-old lady who broke her nose on a glass door while visiting its retail store in Manhasset, New York. Evelyn Paswall wants $75,000 in medical expenses, in addition to punitive damages for negligence totaling $1 million.

CBS New York reports:

Paswall claims that she didn’t realize that she was walking into a wall of glass as she approached the store, and says that she broke her nose as a result of the collision.

Paswall’s attorney, Derek T. Smith, told the New York Post that Apple doesn’t appreciate the risks that this “high-tech” architecture poses when it tries to be “cool and modern”:

Apple wants to be cool and modern and have the type of architecture that would appeal to the tech crowd, but on the other hand, they have to appreciate the danger that this high-tech modern architecture poses to some people.

The lawsuit claims that Apple showed negligence by allowing a clear, transparent glass wall to exist without proper warning.

The Manhasset store does feature white warning strips along its glass walls and doors, but it’s unclear whether these were there at the time of the incident or whether they were installed as a result of it. MacRumors reports that all Apple Stores had white strips installed last January after a similar incident.

But whether they were there or not, Smith argues that they’re not enough:

“There were no markings on the glass or they were inadequate,” he said. “My client is an octogenarian. She sees well, but she did not see any glass.”

“The stereotypical Apple customer is a Gen-Y person or a teenager or a college student, but they have to realize that the elderly generation are their customers, too,” he added.

  • Lasse Olsen

    I give up on humans…

  • Un_FollowMe

    BWAHAHAHAHAHA! Hold on, give me a second to take this seriously……..NOPE! I STILL CAN’T…..BWAHAHAHAHHAAH! What a loser.

  • Regis Tremblay Lefrancois

    not humans, Americans

  • Jairo Gomez

    This is nonsense. Are we gonna have to change architecture every time someone is dumb enough to walk into a glass wall? 

    If you can’t tell the difference between a glass wall and an open door you don’t have any business entering an Apple store in the first place.

  • Vasu Sharma

    Please who doesn’t know Apple stores are built of glass. It’s in Long Island and these people will do anything for a lawsuit.

  • turbohand

    I smell a one man show coming on. Apple’s Senior Deathtrap!

  • Fogh

    Only in the US…

  • Tim Meesseman

    Please don’t lump all of us into these losers. The vast majority of us don’t believe in cashing in on accidents. Shit happens in life, and this guy should just deal with it.

  • jpv41193

    Octogenarian or not, you should still be able to see a glass wall if you can “see well”. The lawsuit is ridiculous.

  • Tim Meesseman

    You can sue for something in any country… winning is another story. And I can’t see how this would win.

  • Adam Riggins

    Did she think that the entire front of the store was a vast open space?  Idiot.

  • Dennis Mattinson

    Guaranteed that this never makes it to court and Apple settles outside for “undisclosed terms” – I’d like to think that the old person should get their glasses checked but in this litigious society, big business is praying on the avg person and the 83-yr old woman will seem like a victim in the eyes of her peers (most likely other geriatric individuals that would preside on a jury, because lets face it, you throw out that jury notice summons unless it is “served”)

  • TyMoldovan

    Arrogant. Any other demographics you’d like to put down “Mr. High & Mighty”?

  • TyMoldovan

    They probably used Windex….

  • Jordan Clay

    $75K in medical expenses?  Did she get her entire face redone?  

    Please…I guess if you can’t make money honestly, make it dishonestly. 

  • raymond walther

    ive been to that store. cant see anyway that you could bump into the glass. the doors are in the middle of all the glass panels at the back of the store. 

  • raymond walther

    ive been to that store. cant see anyway that you could bump into the glass. the doors are in the middle of all the glass panels at the back of the store. 

  • Jgranger1144

    Sounds like she should look where she is going. What a moron!

  • FriarNurgle

    There was a time last year when we were visiting the Apple store when there was a loud BOING. Everyone in the store turned around to see. Guess a woman walked smack into the glass wall next to the door She was fine, probably hurt her pride more than anything.

  • Steve__S

    How fast was she walking that she broke her nose?  I’m also trying to imagine the scenario where someone leads with their nose when walking… kind of funny and sad at the same time.  In the end, it just comes to stupidity.  I wonder if she repeatedly bumps into her mirror at home…  I would normally have sympathy for this type of incident, but when the person sues for $1 million, it becomes clear that this is a scam about making money.

  • James Katt

    Euthanasia is sometimes the indicated human thing to do. 

  • James Katt

    Particularly for the idiot lawyer.

  • Andrew Shipman

    Another reason to Hate Apple!

  • zoleg

    People never stop surprising me on how resourceful they are on “lets make money on Apple” ideas.

  • wiredtothemaximum

    Lawyer = son or nephew (aka scumbag)
    80 year old woman = trail of unsuccessful lawsuits

    Isn’t the same lady that sued McD because the coffee was too hot?

  • Justin

    “I give up on humans” I totally agree! and better yet, let’s just sue the “HELL” out of everybody, just for the sake of suing! The problems with us here as Americans is that we have too many lawyers sitting and waiting around like a pack of hungry wolves, the national bar association produces 8000 hungry wolves a year. Go figure! 

  • Tania Huiny

    In Indonesia, a woman wrote an email to her friend about how she was badly treated by a hospital staff. The friend forwarded to another and so on. What should be a civil case the hospital instead paid/bribed the local judicial and now the woman is serving a two years sentence. So yeah, this is moot compared to what happens in other places.

  • Justin

    You ARE right!

  • Justin

    LMAO! Your’re absolutely right!

  • Justin

    they DID use Windex!

  • al friede

    i gave up on humans long ago! where’s the higher-intelligence alien invasion when you need one…..

  • Justin

    Ultimately we (the consumers) all pay for her in the end, not Apple!

  • Justin

    You got that right!

  • Bob Forsberg

    She was stupid when she was 23, 53 now 83. She should get money from Apple now that she’s old and blind?

  • Jay Bitcrushtheoontz Poohead

    I totally did this at a dealership a couple weeks back. I didn’t blame the dealership. I just thought to myself, “Wow. I am a dumbf**k,” and quickly walked out to minimize the embarrassment. 

    Edit: It’s actually more common that I thought to do shit like this. Especially when admiring someone pretty. Go me!

  • DamienLavizzo

    It was a lady, actually. 

  • Chris White

    To all the people who are saying stuff like “stupid Americans” or “yeah only in America”. I say SCREW YOU

    Way to be so ridiculously racist, it’s people like you that make this world a progressively bad place because you don’t like a specific group of people who belong to a specific heritage or race.

    I knew of another guy who committed mass genocide just because he thought he was superior and didn’t like a specific group of people. And he was from Germany. Do you see us saying stupid Germans, or only in Germany? No because I know that not all Germans are like that, one of my best friends was from Germany before she moved back to her home country.

    Apparently you didn’t hear about the group of a few hundred people in China who egged and rioted at the Apple store because the didn’t open at launch for the iPhone 4S, but do you see people saying stupid Chinese or only in China? No because I know not all Chinese people are like that.

    Next time you decide to be an idiot…. do it somewhere else!

    I’m not saying this is everyone because I’ve met some very nice people while traveling in the European Union. But seriously all you non-americans who don’t like us and think we’re stupid…. GROW UP. We are human just like you are.

    Was the lady dumb for walking into glass, yes. Is it stupid to sue Apple for a million, kinda. That doesn’t mean worse things don’t happen in other countries. I saw a guy walk into a brick wall in Ireland because he was piss drunk; that was pretty stupid but I’m not judging him because he’s Irish, I’m judging him because he’s a moron. Or the woman who fell off the steps of an abandoned monastery because she was trying to walk up them backwards, and she was British. Or the pregnant woman who was put in prison for 50 years in Mexico because she said a negative comment about the Mexican president and didn’t know there was a Policia officer was standing behind her.

    I mean really, stop being racist and grow the heck up.

  • markrlangston

    Did she walk into the door or run at it? Not to say you can be spry at 83 but it’s hard to imagine her going fast enough to break her nose or that her face would be the first thing to hit the glass unless she was hunched over from osteoporosis. 

    Not that she isn’t entitled to a little compensation but $75k for a broken nose seems a bit excessive. I could see $75k to $100k overall for both medical and punitive damages but a million dollars is out of the question.

  • hellorabbit

    I did the same thing at a video store years ago. Walked straight into a glass wall, felt embarrassed, laughed at myself, went into the store and on with my life. Never once did I think about blaming the wall or the store, I just wasn’t paying attention to where I was going. I also wasn’t coming at the wall fast enough to break anything, either, sheesh.  

  • gdoveri

    Hitler was born and raised in Austria…. and not Germany.  

  • Artoo

    I have met a couple of these people. There was one lady who was constantly looking for dangerous objects, corners, spills, anything to “slip and fall” on. I kept telling her she was a parasite and to stay away from me. I was afraid she would bump against me and sue me.

  • BB

    Being American isn’t a race.

  • Jack Cass

    Americans aren’t a single race. I think the world sees the typical American as someone with a certain mindset instead of someone belonging to a certain ethnic group or race. 

  • Zack Wallenta

    I entirely agree with you!!

  • nthnm

     Yes, you can sue in any country, but in the United States you only need to prove you got hurt. In other countries, Canada for example, you must prove that the company was negligent and that said neglegence is what caused you to get hurt.

  • Tim Meesseman

    That’s not true. Yes, we need major tort reform, but it certainly isn’t as simple as telling the judge “I got hurt” and getting paid.

  • Chris White

    True, he was austrian. But he led Germany.

  • Chris White

    Agreed, however saying stupid americans and crap is still a horrible thing to say and I see it as racist. That’s grouping every single American into a stereotype and saying we’re all fat lazy stupid and rich….. it’s just morally wrong.

  • Chris White

    I understand what you mean, see the above sub-comment. It might not be entirely racist, but in these people’s minds they think every American is the same. Thus it becomes racist in it’s context and not necessarily in factual evidence since many different races live in America. 

  • Chris White

    I’m glad someone does! I’m so sick of people from other countries or different ethnicities saying America is so spoiled and we’re all stupid. It’s hurtful to anyone who is patriotic towards America, and I certainly don’t say things like that about people from other countries or ethnicities. I don’t like people who are racist, anti-country, or look down on people who aren’t from the same place as you are. I don’t care who it is, and if it was an american saying this crap about someone else I would say the same thing, it’s people like them that fuel wars and segregation.

    Americans work just as hard as anyone else I’ve meet in another country, and we struggle just like everyone else. Contrary to popular belief our cities don’t throw money from the balconies, and there are even some of us who can’t even afford the minimum cost of living or can even find a job in a garbage dump. I’d gladly work a low end minimum wage job…. and I have a freaking business degree! Is obesity a problem in America, yes. But aids is a problem in Africa, yes; where’s the condemnation there? 

    I don’t mean to rant, but ignorant people, who hate america and they don’t know anything about us, just piss me off; much more than stupid people who walk into glass doors and sue companies for extreme amounts of money.

  • zzooMac

    I am suing that old coot. I was laughing so hard that I hit my head on the table.

About the author

Killian BellKillian Bell is a staff writer based in the U.K. He has an interest in all things tech and also covers Android over at CultofAndroid.com. You can follow him on Twitter via @killianbell.

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