AT&T Voted Worst Service Provider In U.S. For Second Year Running

AT&T Voted Worst Service Provider In U.S. For Second Year Running

For the second year running, AT&T has ranked as the worst carrier in the United States in an annual satisfaction survey.

According to Consumer Reports:

Of the four major U.S. national cell-phone standard service providers, Verizon again scored the highest in this year’s Ratings, followed closely by Sprint. Survey respondents gave very good scores to Verizon for texting and data service satisfaction, as well for staff knowledge.

T-Mobile was below Verizon and Sprint but continued to rate significantly better than the higher-priced AT&T, which recently withdrew its application to the FCC to merge with its better rival.

“Our survey indicates that subscribers to prepaid and smaller standard-service providers are happiest overall with their cell-phone service,” said Paul Reynolds, electronics editor for Consumer Reports. “However, these carriers aren’t for everyone. Some are only regional, and prepaid carriers tend to offer few or no smart phones.The major carriers are still leading options for many consumers, and we found they ranged widely in how well they satisfied their customers.”

Of course, these are the same jokers who declared the iPhone 4S inferior to most Android phones, so if you’re a happy AT&T customer, take with a big grain of salt.

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  • AlterThending

    I don’t think At&t cares about how you feel about them as long as your payments arrive on time. 

  • joewaylo

    AT&T works fine to me except some areas regarding to data.
    Can’t rate call quality as most of the people that call me are in poor coverage zones no matter what carrier they choose. Both AT&T and Verizon need 3G towers that penetrate house basements.

    Only reason I’m sticking with AT&T is the cost affordability. Verizon wants $30 more for coverage.

  • Agree (with Alumnus)

    I agree. Which is why I absolutely resent those stupid surveys that they send you by text message asking how your interaction was with their representative… I mean… Its just dumb… and they do not care!

  • FriarNurgle

    Well then, they are going to be disappointed with me this month. 

  • 69Voltage

    I have had no issues what so ever with AT&T so far. Though from what I’ve read, some cities have more of a problem with AT&T than Phoenix does. In a year and a half, I’ve had maybe a handful of dropped calls, but that’s no different than when I used Verizon, T-Mobile or Alltel.

  • on_es

    Congrats AT&T. You still suck. 

  • Michael Coyle

    “Of course, these are the same jokers …”

    Consumer Reports is not some fly-by-night blog. They surveyed 66,000 people. ATT ranked lowest. Your last line ‘zinger’ was uncalled for.

    And since you brought it up. Their criticisms of the iPhone have been justified too.

  • Howie Isaacks

    Considering the B.S. from Consumer Reports last year over the iPhone 4, I don’t listen to anything that these bozos have to say.

  • Jdsonice

    I have had no major issues with AT&T for a long time. There was a time when their customer service was horrible but that has improved significantly over the last few years. 

    I know a lot of people who think Verizon is horrible and want to get back to AT&T but are stuck because of their contracts. My 2 year stint with Verizon was pretty horrible and I doubt I will ever use them again. 

    All big companies are horrible at some time or the other. Given that AT&T and Verizon have huge customer bases 66,000 people is not a very good sample.

  • rohitkapur

    I used to have Verizon, now I am on AT&T. Verizon’s coverage is a lot better than AT&T’s however, I have had many cases where Verizon adds small amounts to Wireless Bills and if you don’t notice you get charged. (If you do they’ll take the “mistake” off the bill and do it again next month). AT&T has great customer service and the coverage is not a horrible decrease from Verizon. I would probably never go back to Verizon again.

  • djrobsd

    AT&T Blows…. Very crappy signal in my neighborhood and especially in my apartment, right in the middle of a major metro area… More ironic is the AT&T Central Office for their traditional telco is only like 5 blocks from my house.. Yet they can’t give me decent cell service?

  • thenword

    Yes, I have to totally agree that AT&T is the worst. Simple things like repairing lost urchin data on hosted sites and migrating servers seem to be beyond those hillbillies in the south here in Georgia.
    So, we should all hold a celebration for AT&T by raising our mugs or shot glasses and say, “Happy Birthday AT&T for being the most regrettable decisions we have ever made in allowing this company to serve us”! I say to them, “Say goodbye to Hollywood”! Peace out!

  • thenword

    Great site you have here cultofmac. Mac’s are most awesome computers where PC’s are poor crap!
    Kudos!

  • Preston Kincaid

    AT&T IS THE WORST!
    I switched from Verizon, and I can say the coverage is worse, the price is higher and their customer service is horrendous.  They are no different than they’ve ever been under any name — SBCGlobal, PacBell, AT&T… They’ve always sucked, and they still suck.

    Watch out for creeping pick-pocketing.  This month, I had a $203.45 bill, but after I called and got my bill straightened out, they corrected it to $113.74.  Seriously.  Also, they love to say I went over my 200mb of data, it’s usually in the last 2 days of the month — which means they charge me $15 for 200mb more that I cannot use in 1 or 2 days!

About the author

John BrownleeJohn Brownlee is a Contributing Editor. He has also written for Wired, Playboy, Boing Boing, Popular Mechanics, VentureBeat, and Gizmodo. He lives in Boston with his girlfriend and two parakeets. You can follow him here on Twitter.

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