Apple Introduces MagSafe Adapter Replacement Program

Apple Introduces MagSafe Adapter Replacement Program

Has your Mac’s MagSafe adapter been worn down to the wires? Apparently, many people have experienced problems with MagSafe power adapters damaging where the cord and connector meet. So much so, in fact, that Apple had to redesign the MagSafe adapters to the L-shaped ones we know and love today just to try to resolve the problem, but to no avail.

No worries, though. Apple has launched an official Adapter Replacement Program for customers with damaged cables and broken hearts. There are now steps in place for getting your MagSafe adapter replaced and your money refunded.

From Apple’s support page:

Apple may provide customers a replacement adapter if the power adapter shows signs of strain relief. Strain relief is defined as a condition where the DC cable (the thin cord that attaches the MagSafe connector to the power adapter) separates from the end of the MagSafe connector or from the other end of the thin cord, at the power adapter.

Whether your product is in or out of warranty, you can take your adapter to an Apple Authorized Service Provider or Apple Retail Store for evaluation and replacement if necessary. Pending the results of evaluation, you may or may not be eligible for a replacement adapter free of charge. Signs of accidental damage would negate any coverage. Be sure to bring in the computer used with the adapter; it is required to process potential adapter replacements.

Customers can take part in the program by contacting an authorized Apple Service Provider, or Apple’s own technical support department. You can always contact your local Apple Store and set up an appointment with a Genius as well.

This new program stems from a recent class-action lawsuit resolution on the issue. Not only can you get your MagSafe adapter fixed, but Apple will refund your money, too. Customers that bought a new adapter within the last year can be refunded $79.00. If you bought one two years ago, then you get $50.00. A three-year-old replacement equals a $35.00 refund.

Visit Apple’s website to find out more about the new program. You can also troubleshoot your MagSafe adapter before you submit it for a replacement.

Has your MagSafe adapter ever frayed? Let us know in the comments.

(via Macgasm)

  • Shorten

    Mine has its cable broken at part where it connects to the magnetic tip that connects to the mac. Also it is from my 2010 Macbook Pro, should it be eligible? (I’m not sure I understood the description in the post correctly). 

  • Jimmy Whispers

    Will they ever do a replacement program for the newer USB iPhone cords?  My 3GS cord has been frayed to hell in the exact same spot.  My old school iPod Video’s cord is a tank and still going strong.

  • Jayesh Bhagchandani

    So it’s just the T-connectors or the L one’s too? 

  • Jayesh Bhagchandani

    iPad 2 cable too. Dammit. They had awesome USB cables before with the Apple logo and stuff. Dunno what happened :( 

  • Jayesh Bhagchandani

    if the wire is broken from somewhere around here http://km.support.apple.com/li… yes.

  • elimilchman

    Just a quick tip — I’ve found 30-pin cables that claim to be OEM, and function just as well as the OEM ones do, on Amazon for about $2 a pop. 

  • elimilchman

    Even if it isn’t technically the same issue, take it in to an Apple Store anyway — chances are very good they’ll replace it, especially since your MBP is so young. 

  • Dave Chin

    4, 5 years ago, my cable started straight up SMOKING!!!!!  It was under warranty and I got a replacement.

  • Anonymous

    Does this replacement program apply to US only or is it worldwide?

  • Scott Hairston

    Mine frayed but it was under applecare that they replaced it for free

  • David Starks

    I was pleasantly surprised to have my cable replaced at no cost  about a week ago. What about that MacBook monitor connector? 

  • Hoser Man

    I have three Mac’s that use the Magsafe, one is four years old and I have only had to replace one due to my puppy having one for lunch. People must be really rough on these things.

  • Sleazy__B

    I went to the Genius Bar with mine just the other week. I was happy to find the above article on the apple site. The Genius was unaware of this program. I showed him the policy statement I printed off, and after taking it to the back to discuss with manager, my Magsafe was quickly replaced free of charge. My apple care expired 2 years ago and I live in Canada, so this must be an international policy. 

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  • Dante Fiero

    Have you ever taken a statistics class? If even 1 in 10 Magsafe adapters have this issue, it would be considered a fairly prominent issue. You’ve only had 3.

  • Jayesh Bhagchandani

    l – shaped too right?! 

  • doug in hawaii

    i just got my first apple prodct in may ..  my first iphone.. im already on my 3rd cord..  and the third one looks like its not gonna last anytime soon..  i been lucky i walked into the apple store and they replaced them for me for free..  but im getting tired of having to go to the store to change them

  • mklaporte

    I have a Macbook.  It’s about five years old and I’m on my 3rd cord.  Thank you for publishing this article.  Now if I can find the ruined cords or reciepts from replacements I may have proof. 

  • Cdb2dbc

    I have an original MacBook Pro purchased in February of 2006. I have two MagSafe power adapters and none show any wear and tear. Is it just me?

  • Mhitchin

    Why is this only for the US? Obviously this does not happen to the adaptors shipped to the UK (Being sarcastic). I have gone through two power supplies.

  • Nik

    Quote
    Apple may provide customers a replacement adapter if the power adapter shows signs of strain relief. Strain relief is defined as a condition where the DC cable (the thin cord that attaches the MagSafe connector to the power adapter) separates from the end of the MagSafe connector or from the other end of the thin cord, at the power adapter.
    End quote
    No, this is not true; strain relief is the phrase used to describe the measures taken, e.g. a silicone sleeving, to mitigate problems caused by strain.
    Apple’s got such a hard-on for the iKool look that they have forgotten to attend to simple day-to-day design issues; the strain relief sleeving on the T-shaped connectors is inadequate; I beefed mine up on day one as it was obviously a garbage design, and it’s still ok, iPhone the same.
    How Apple’s contact with the Real World has slipped so badly escapes me; any visit to an Apple Store will show examples of badly mangled cables, but obviously the message doesn’t get passed upwards.

  • ThatGirl

    Why isn’t Apple offering replacement programs to Canadians? I feel totally ripped off!

    The only reason my cable has lasted as long as it has is because I keep taping it. I barely travel with it so it’s not like it’s abused! I finally have to go buy a new one because this one is getting too hot and I think the wires have started to come lose, and it will end up costing me $88.50.

    Because it’s not enough that we spend hundreds and thousands on Apple products . . .

  • DiarDan

    If, like me, you are not from the United States and thus are not eligible for the free replacement, there is a guide here on how to repair your adapter leaving the adapter looking like it was never opened. http://warrantyvoidifremoved.blogspot.ie/2013/04/repairing-charredburnedbroken-cable-on.html

About the author

Alex HeathAlex Heath has been a staff writer at Cult of Mac for three years. He is also a co-host of the CultCast. He has been quoted by the likes of the BBC, KRON 4 News, and books like "ICONIC: A Photographic Tribute to Apple Innovation." If you want to pitch a story, share a tip, or just get in touch, additional contact information is available on his personal site. Twitter always works too.

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