‘Apple for Kids’ makes it easier for parents, guardians to manage devices


Apple for Kids online portal
A one-stop shop for support.
Screenshot: Cult of Mac

The new “Apple for Kids” online portal, rolled out on Thursday, makes it easier for parents and guardians to manage iPhones, iPads, and other Apple devices used by children. The hub includes useful links that will help with everything from initial setup to reversing accidental purchases.

Apple Support app gets step-by-step troubleshooting guides


Apple Support 4.0 runs on iPhone but covers all Apple products and services.
Apple Support 4.0 has a new, customized user interface to highlight info about products you own.
Photo: Ed Hardy/Cult of Mac

The official Apple Support iOS app got a facelift, including adding step-by-step guides to fixing common problems. And Dark Mode, too.

The app runs on iPhone or iPad, but offers information on Mac, AirPods and many other Apple products and services.

Apple extends product return period following store closures


You'll have 14 days after stores reopen.
Photo: Apple

Apple is extending product return policies after it made the decision to close all retail stores outside of Greater China amid the ongoing COVID-19 pandemic.

In its updated Temporary Retail Store Closures document, the company says customers will be able to return items for up to 14 days after stores reopen.

Apple OKs disinfecting wipes for cleaning devices


The Häns Swipe-Clean cleaning solution cuts through the surface's oily residue.
You can use disinfecting wipes on your Apple devices.
Photo: David Pierini/Cult of Mac

With the COVID-19 virus spreading, you’ve probably never been more thorough about washing your hands. But you quickly defeat the purpose as soon as you touch that disgusting iPhone or Mac keyboard.

It’s true your devices host more germs than apps. So Apple recently updated its product cleaning page, offering peace of mind as we stress out about COVID-19.

iPhone 11 warns you if repair shops install fake Apple display


Seeing this warning could be bad news.
Photo: Apple

Apple added a new feature in iOS 13.1 that alerts iPhone 11, 11 Pro and 11 Pro Max owners when a repair shop has installed a non-genuine display on their device.

In a support document detailing the new warning feature, Apple explains why you should only seek support from technicians who have completed training from Apple and use genuine Apple parts. Of course, Apple parts can be more expensive than knock-off displays, but using the cheap stuff could cause issues with multi-touch, display brightness and colors.

Malicious ‘Apple Care’ phishing scam targets iCloud users


Hacker who tried to extort Apple for $100k is spared prison
Hacker who tried to extort Apple for $100k is spared prison
Photo: Jim Merithew/Cult of Mac

The latest phishing scam targets iCloud users, trying to scare them into installing malicious software on their iOS devices.

Some users have received emails recently that push them to fake Apple Support websites. Once there, the sites prompt them to call “Apple Care” because their devices are supposedly “locked for illegal activity.” Here’s how to avoid the scam.

Apple will answer HomePod owners’ burning questions during live Q&A


Apple will provide HomePod tech support at a special online event in a few days. Get your questions ready.
Apple will provide HomePod tech support at a special online event in a few days. Get your questions ready.
Photo: Apple

The HomePod is a new product and Apple wants to be sure owners of this smartspeaker are getting all the benefits. That’s why the company scheduled a live chat with HomePod specialists for later this week. It’s open to anyone with questions.

A lot of people get tech support on their electronics from friends, but the $349 HomePod is struggling to compete against the much cheaper Amazon Echo, so many users probably don’t know someone else with this device.

Apple Support app for iOS hits 20 new countries


Apple Support
The Apple Support app makes it easy to get help on iOS.
Photo: Apple

The official Apple Support app for iOS has expanded its reach to 20 new countries and regions.

Free to download, the app provides users with technical support for Mac, iOS, and other Apple devices. It also provides the option to call, chat, or email an Apple Support representative.

Apple targets Android switchers in latest series of simple ads


iPhone has better support.
Photo: Apple

Apple is hoping to convince Android users to switch to iPhone with its latest set of short ads that highlight some the iPhone’s best features.

Five new ads were published by Apple this afternoon covering everyone from ease-of-use to customer support. Most of the ads are less than 15 seconds long and similar in style to the simple campaign Apple launched last year.

Watch all five ads right here: