How to find out if your iPhone 6s battery is eligible for replacement

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The iPhone 6s has more junk in the trunk.
The iPhone 6s has more junk in the trunk.
Photo: Apple

Apple is offering iPhone 6s customers a free battery replacement for devices that unexpectedly shut down. The problem mostly affects iPhone 6s units made between September 2015 and October 2015.

If you’re not sure when your iPhone 6s was made, you can use a new tool created by Apple to find out if your device has a faulty battery.

Here’s how to check:

The first thing you need to do is get your serial number. You can find it in a couple places: the back of the device, Settings, in iTunes or on the original packaging.

The easiest place to get it is in the Settings app. To grab it, just go to Settings > General > About and look for the serial number in the list of specs. The serial number can be copied by tapping on it and pressing copy.

Checking the serial number

Now that you have your serial number, find out if you qualify for a battery replacement in two steps:

1 – Go to Apple’s website for the iPhone 6s battery program.
2 – Enter your serial number
3 – Hit Submit

The page will then let you know if you can get a free replacement. If you aren’t eligible, it’s either because your serial number isn’t within the affected range or your battery has already been replaced. If you had paid to have your battery replaced, check with Apple to get a refund.

To get your battery replaced, take the device to the nearest Apple store or authorized Apple service provider. Those who don’t live near any repair locations can call Apple support to get the device shipped out for repair.