In the continuing saga of Mat Honan’s digital life getting hacked to pieces, Apple has stopped accepting over-the-phone AppleID password resets indefinitely. In a statement today, Apple confirmed that the freeze it put on over-the-phone password change requests last night will remain in effect until tighter security can be implemented on Apple’s end. For now, all AppleID password resets will have to be done online.
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Yesterday, we reported on Apple’s response to Mat Honan’s “epic” AppleID, Amazon, and Twitter account hack. Basically, the company released a statement to Wired saying that the company would investigate the issue fully, as well as noting that its “own internal policies were not followed completely.”
Today, according to Wired, Apple ordered support staff to stop processing AppleID password changes over the phone. Wired claims that an Apple worker with knowledge of the situation, who required anonymity, told them that the freeze was planned for at least 24 hours. This same worker speculated that Apple put the hold in place to give Apple time to figure out what to change and how to do so.
Last week, Wired columnist Mat Honan’s digital life was destroyed by hackers who were able to connect to his Apple ID and remotely erase all of the data on his iPhone, iPad, and MacBook.
Apple responded today to Honan via a spokesperson, Natalie Kerris. In a statement to Wired, where Honan posted an account of his experiences, Apple promised to look into how users can protect their data and security better when they need to reset their account passwords.