The letter, which was written in Chinese and posted to Apple’s website, said that Tim Cook and the rest of the company have been reflecting on the feedback regarding its warranty policies and apologizes the poor communication that has made customers so angry.
With the recent controversy surrounding Carrier IQ, U.S. Senator Al Franken has jumped back into the fight for privacy and sent an open letter yesterday to Carrier IQ asking the company to answer a number of questions concerning the company’s key-logger and data logging software. Senator Franken’s letter contains 11 pointed questions mostly asking why the company logs information, what type of information they’re tracking, who receives the information, and how is it used?
Carrier IQ’s software is currently running on millions of smartphones in the U.S. Apple released a statement on Thursday promising to eradicate all traces of Carrier IQ’s software with a new software update. Android manufacturer HTC released a statement today blaming carriers for the inclusion of CarrierIQ on their phones. Samsung also released a similar statement.