All items tagged with "tech support"

Apple Launches Replacement Program For 27-Inch iMacs With Graphics Problems

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If you bought an iMac between late 2011 and mid 2012 and your graphics have been acting up, you’re not alone… and Apple just might fix your iMac for free.

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Apple Beats Out Its Own Tech Support Score From Last Year [Report]

So patient, so knowledgeable. Swoon!

So patient, so knowledgeable. Swoon!

Consumer Reports, the popular magazine and website for figuring out what consumers think about all sorts of products and services, just published its annual reader survey on computer tech support.

Apple not only claimed the top spot in the list this year, beating out all other computer manufacturers, it got an even better score than it did in last year’s survey.

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Are People Who Work At Apple Actually Happy?

Are People Who Work At Apple Actually Happy?

Are the folks working at Apple HQ happy with their jobs?

Are you curious about what it’s like to work for Apple? Here’s a chance for you to find out. Career advice site CareerBliss recently complied a list of the “Happiest Companies For Young Professionals” – a top ten list for which Apple didn’t make the cut. Even though Apple didn’t make that list, CareerBliss does offer a lot of insight into what life is like for Apple employees.

CareerBliss allows people to rank and describe their experiences in their current or past workplaces. Users researching potential jobs and companies can then see overall rankings (based on a one to five ranking scale) and browse through the individual reports. For Apple fans, that means a treasure trove of data about what it’s like to actually work for the company.

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I’m the Computer Man – Old Video Parodies Mac Support Techs

Well here’s something you don’t see every day. I’m the Computer Man is a bizarre, funny parody of Apple Macintosh tech support services. Shot with a 70s disco flavor and sung in Scatman John style, this is one unique Mac related video. Entertaining, in a cloyingly sweet way.

I’m the Macintosh man with the virus scan

Moving your files all across the land

Some Photoshop photos and After Dark

Get your Microsoft Office, XPress your Quark
Millions of colors with a VRAM chip
How about a system crash that will make you flip?

A reader comment on YouTube notes that the video was created by the McCann Erickson Agency IT staff back around 1997. I hope they gave these guys some time off…

Apple Launches Express Lane for Online Tech Support

Apple Launches Express Lane for Online Tech Support

Having problems with your Mac or iPod? Apple has just rolled out a new Express Lane for its existing online customer support system that aims to make getting to the root of your troubleshooting woes faster than before.

Express Lane basically streamlines online tech support from Apple. You can easily search through the database to find tech support solutions to existing Apple products, lookup cases that you’ve submitted previously, or register your Apple products by their serial numbers to track their warranty status and be directed to the proper support channels when things do go wrong.