When LynnMarie Rink and her son, James, got to the Nashville Apple Store to replace his broken iPad last week, they weren’t expecting anything unusual. Of course, for James and his mom, atypical is their way of life.
James has Down syndrome and autism, and uses his iPad to communicate. When he got to the Apple Store last Thursday, he got excited at something out in the mall and ran out of the store at top speed. Unfortunately, there was a big glass wall instead of a door in front of him, and he ran into it face first, causing a little scene with tears and a fat lip.
It was just then that an Apple Store employee came up and offered to help them get their new iPad — and did something amazingly gracious.