AppleCare+, the $99 extended warranty for iPhone and iPad that covers accidental damage as well as component failure, could soon be heading to Europe. Apple first began selling the service two years ago, but as things stand, it’s only available to customers in the United States and Canada.
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Those with older iPhones and iPods are now being contacted regarding a possible payout over faulty liquid damage indicators that caused some customers to lose out on free AppleCare repairs. Apple agreed to pay $53 million in a class action lawsuit earlier this year, and those who may be eligible for damages should be receiving an email soon.
Apple still isn’t correctly informing consumers about their warranty rights in Europe, according to the European Union’s Justice Commissioner, Vivian Reding.
The Cupertino company changed its European warranty policies last year after it came under fire for not meeting EU regulations. But it’s still not providing consumers with the right information in at least 21 of the EU member states, Reding says.
Apple has extended its warranties on Macs and iOS devices in Australia from 12 to 24 months, but the Cupertino company is keeping quiet about it, The Sydney Morning Herald reports.
The change has been made to comply with Australian consumer law, which states that statutory warranties should stand for a “reasonable” period of time, even after the manufacturer’s standard warranty has expired.
Buying an iPhone without getting AppleCare+ or your provider’s insurance plan is a bad move. You’re going to break that screen eventually trust us.
If you don’t live near an Apple Store, then you might want to go with your carrier’s own insurance protection plan on your iPhone. AT&T & Verizon already offer insurance for iPhone customers, and Sprint is finally joining the mix too.
Apple’s AppleCare Protection Plan has come under fire once again in Europe after Test-Aankoop/Test-Achats, a Belgian consumer watchdog, filed a complaint against the way in which the Cupertino company markets the product in Europe.
Customers within the European Union are entitled to a free two-year warranty with any consumer electronics purchase, but Test-Aankoop/Test-Achats claims that Apple’s warranty marketing doesn’t properly explain these rights to Belgian shoppers.
Apple has set the gold standard for warranty and customer support with its successful AppleCare program, and now Amazon apparently wants in, having filed a trademark for a service that sounds suspiciously like, well, AmazonCare.
There’s a good chance you can think of someone who plans on giving an Apple product this holiday season. Apple has rolled out its own Holiday Gift Guide and has its own gifting information page, which details the basics about gifting Apple products. If you’re looking for a little more assistance when shopping for Apple products then this guide is for you. Here we offer some simple tips to help the average holiday shopper save time and money when gifting Apple products.
Nobody likes speaking to an automated phone system — they’re more unreliable than Siri — but a lot of companies use them, including Apple. You don’t necessarily have to speak to them for very long, however. Simply say the F-word next time you phone AppleCare and straight away you’ll be transferred to a human being — though your problem may not get solved any quicker.
Most software released for Macs and iOS devices is designed for the general public – programs, utilities, games and Apple’s own website. But an important and growing industry exists behind the scenes to keep all that shiny Apple gear working.
GsxWarranty is a small utility for Macs, Windows PCs and iPhones which allows a technician to quickly check warranty status on Apple products. By entering the serial number GsxWarranty displays detailed information concerning AppleCare, service parts and configuration details.