The Geniuses at your local Apple Store are used to dealing with a wide assortment of complaints and problems. Broken harddrive, cracked iPhone screen, kidnapped woman? They can handle it all.
A few nights ago a kidnapped woman from Kentucky was forced to walk into an Apple store with her kidnapper who was trying to force her to purchase a bunch of Apple products with her credit cards. But thanks to an alert Apple Store employee, the woman was rescued and her kidnapper is now in the slammer.
If Italy has its way, Apple’s operations in the country may be shut down for 30 days, following a dispute with Italy’s AGCM competition and marketing authority. According to Reuters, Apple is also being faced with fines up to $377,500 unless a free two year warranty is given to all Italian customers.
While many of us already have our eyes set on the new iPhone, which Apple will likely release this fall, there are still millions of people using the iPhone 4.
Released on June 24, 2010, the first round of iPhone 4’s are about to hit their two-year anniversary. This means that those who purchased an iPhone 4 along with the AppleCare protection plan, which effectively extends warranty protection to two years, are about to lose coverage.
If you bought an iPhone 4 in the summer of 2010 you should take some time to examine it in order to ensure that no part of it is showing signs of defect. Here’s what you need to know.
This is the what the new MacBook Pro looks like once you get inside.
Before the vast majority of us have even had the pleasure of signing for our new MacBook Pro delivery, iFixit has torn the notebook apart to reveal its internals. Although this is undoubtedly Apple’s best portable yet — what with its stunning Retina display, super speedy solid-state storage, and Intel’s latest Ivy Bridge processors — iFixit describes it as “the least repairable laptop” they’ve ever taken apart.
“Apple has packed all the things we have into one beautiful little package.” For consumers, this means incredible expensive repair bills, and little to no upgradeability at all.
In a BYOD program, who's responsible for replacing a damaged iPad or other device?
The principal at my elementary school was fond of saying that every privilege comes with a new responsibility. That phrase often comes to mind when I think about BYOD programs. The ability to use your personal iPhone, iPad, or other mobile devices in the workplace is a privilege. Even though it may make you a happier and more productive employee, using your personal device means that you take on certain responsibilities once taken care of by your IT department.
Tasks and costs like cell service, supporting technical problems specific to your device, choosing and purchasing apps, and even maintaining some aspects of data security become your responsibility. Then there’s the ultimate responsibility question – what happens if your iPhone or iPad is damaged?
While most BYOD programs are designed to incorporate issues around support, expenses, and security, many don’t include a policy for physical damage to a device.
Could OS X Mountain Lion make its debut at this year's WWDC?
Apple could be preparing to kill off OS X Lion early in favor of its predecessor, Mountain Lion, according to the company’s AppleCare training schedule. One source claims that the Cupertino company is already recruiting and training staff for the new release, which could get its debut in June, weeks earlier than expected.
Jailbreakers will rejoice to hear that third-party warranty provider SquareTrade has expanded its coverage to include jailbroken Apple iPhones. Unlike Apple’s own AppleCare+ program and standard warranty, SquareTrade will give you customer support and even replace your iPhone whether it’s jailbroken or not. This is the first time a warranty has been offered that specifically covers jailbroken iOS devices, although it’s currently unclear if jailbroken iPads and iPod touches are included.
This "urinating mischief child" was seen fleeing the scene of the crime clinging to the back of a mud flap.
We can all surmise that urinating upon your Mac will not be covered by your AppleCare, but here’s an interesting question: if you stand up right this second, unzip your fly and hose off all over your MacBook, can you even pay Apple to service the machines?
The answer is no, because Apple looks at micturated-upon MacBooks as a biohazard. Along with an obnoxious 11-year-old’s full bladder, the obscure fact above is what ended up costing a Pennsylvanian school district upwards of thirty-six thousand dollars to replace a cart full of thoroughly soaked MacBooks.
If your new iPad has Wi-Fi issues, take it to Apple for a replacement.
Following reports that the new iPad may be experiencing Wi-Fi issues that lead to unreliable connectivity and slow connections, a leaked AppleCare document confirms that Apple is investigating the issue, and will replace units that are affected… in the U.S., at least.
Apple's new information pages help you better determine whether or not you really need AppleCare in the EU.
Having been fined $1.2 million by Italian regulators late last year over its marketing for AppleCare products, Apple has been forced to clarify its warranty coverage for customers in the European Union, and compare its extended warranty products against statutory EU warranty coverage.