For Americans, AppleCare+ is a fantastic service that takes a lot of the background stress out of having an iPhone. For just $99 and $49 per incident, Apple will replace your iPhone up to two times for accidents or damages, due to clumsiness, accidents, or whatever. I replaced a completely watersoaked iPhone 5 through AppleCare+, and a screen-cracked iPhone 4s. It really takes a load off.
Until now, AppleCare+ was only available to Americans, and was only available for iPhones and iPads. But yesterday, Apple unveiled some big changes to AppleCare+ that makes it accessible to Europeans for the first time.
AppleCare+, the $99 extended warranty for iPhone and iPad that covers accidental damage as well as component failure, could soon be heading to Europe. Apple first began selling the service two years ago, but as things stand, it’s only available to customers in the United States and Canada.
Those with older iPhones and iPods are now being contacted regarding a possible payout over faulty liquid damage indicators that caused some customers to lose out on free AppleCare repairs. Apple agreed to pay $53 million in a class action lawsuit earlier this year, and those who may be eligible for damages should be receiving an email soon.
Apple still isn’t correctly informing consumers about their warranty rights in Europe, according to the European Union’s Justice Commissioner, Vivian Reding.
The Cupertino company changed its European warranty policies last year after it came under fire for not meeting EU regulations. But it’s still not providing consumers with the right information in at least 21 of the EU member states, Reding says.
Apple has extended its warranties on Macs and iOS devices in Australia from 12 to 24 months, but the Cupertino company is keeping quiet about it, The Sydney Morning Herald reports.
The change has been made to comply with Australian consumer law, which states that statutory warranties should stand for a “reasonable” period of time, even after the manufacturer’s standard warranty has expired.
Buying an iPhone without getting AppleCare+ or your provider’s insurance plan is a bad move. You’re going to break that screen eventually trust us.
If you don’t live near an Apple Store, then you might want to go with your carrier’s own insurance protection plan on your iPhone. AT&T & Verizon already offer insurance for iPhone customers, and Sprint is finally joining the mix too.
Did you know that EU law covers Apple products for a minimum of two years?
Apple’s AppleCare Protection Plan has come under fire once again in Europe after Test-Aankoop/Test-Achats, a Belgian consumer watchdog, filed a complaint against the way in which the Cupertino company markets the product in Europe.
Customers within the European Union are entitled to a free two-year warranty with any consumer electronics purchase, but Test-Aankoop/Test-Achats claims that Apple’s warranty marketing doesn’t properly explain these rights to Belgian shoppers.
Apple has set the gold standard for warranty and customer support with its successful AppleCare program, and now Amazon apparently wants in, having filed a trademark for a service that sounds suspiciously like, well, AmazonCare.
There’s a good chance you can think of someone who plans on giving an Apple product this holiday season. Apple has rolled out its own Holiday Gift Guide and has its own gifting information page, which details the basics about gifting Apple products. If you’re looking for a little more assistance when shopping for Apple products then this guide is for you. Here we offer some simple tips to help the average holiday shopper save time and money when gifting Apple products.
Nobody likes speaking to an automated phone system — they’re more unreliable than Siri — but a lot of companies use them, including Apple. You don’t necessarily have to speak to them for very long, however. Simply say the F-word next time you phone AppleCare and straight away you’ll be transferred to a human being — though your problem may not get solved any quicker.