Apple’s Warranty Compliance Still ‘Not Good Enough’ In Europe

By

applecare

Apple still isn’t correctly informing consumers about their warranty rights in Europe, according to the European Union’s Justice Commissioner, Vivian Reding.

The Cupertino company changed its European warranty policies last year after it came under fire for not meeting EU regulations. But it’s still not providing consumers with the right information in at least 21 of the EU member states, Reding says.

Apple Extends Australian Warranties To 2 Years, But It’s Keeping Quiet About It

By

The scene of the crime?
The scene of the crime?
Photo: Cult of Mac

Apple has extended its warranties on Macs and iOS devices in Australia from 12 to 24 months, but the Cupertino company is keeping quiet about it, The Sydney Morning Herald reports.

The change has been made to comply with Australian consumer law, which states that statutory warranties should stand for a “reasonable” period of time, even after the manufacturer’s standard warranty has expired.

Sprint Will Offer Total Equipment Protection For iPhone Starting January 25th

By

sprinttotalequipmentprotection

Buying an iPhone without getting AppleCare+ or your provider’s insurance plan is a bad move. You’re going to break that screen eventually trust us.

If you don’t live near an Apple Store, then you might want to go with your carrier’s own insurance protection plan on your iPhone. AT&T & Verizon already offer insurance for iPhone customers, and Sprint is finally joining the mix too.

AppleCare Under Fire In Europe Again As Watchdog Files Complaint Against Apple’s Marketing

By

Did you know that EU law covers Apple products for a minimum of two years?
Did you know that EU law covers Apple products for a minimum of two years?

Apple’s AppleCare Protection Plan has come under fire once again in Europe after Test-Aankoop/Test-Achats, a Belgian consumer watchdog, filed a complaint against the way in which the Cupertino company markets the product in Europe.

Customers within the European Union are entitled to a free two-year warranty with any consumer electronics purchase, but Test-Aankoop/Test-Achats claims that Apple’s warranty marketing doesn’t properly explain these rights to Belgian shoppers.

The Ultimate Beginner’s Guide For Gifting Apple Products [Holiday Shopping Guide]

By

hgg-2011-cover-3

Saying F**k You Could Get You To The Head Of The AppleCare Line

By

"I'll keep swearing until I get a human."

Nobody likes speaking to an automated phone system — they’re more unreliable than Siri — but a lot of companies use them, including Apple. You don’t necessarily have to speak to them for very long, however. Simply say the F-word next time you phone AppleCare and straight away you’ll be transferred to a human being — though your problem may not get solved any quicker.

For Apple Service Providers, Now There’s An App For That

By

GsxWarranty.jpg
GsxWarranty checks AppleCare status and service information

Most software released for Macs and iOS devices is designed for the general public – programs, utilities, games and Apple’s own website. But an important and growing industry exists behind the scenes to keep all that shiny Apple gear working.

GsxWarranty is a small utility for Macs, Windows PCs and iPhones which allows a technician to quickly check warranty status on Apple products. By entering the serial number GsxWarranty displays detailed information concerning AppleCare, service parts and configuration details.

EU Justice Commissioner Calls For Apple’s Warranty Ads To Be Examined In Europe

By

Did you know that EU law covers Apple products for a minimum of two years?
Did you know that EU law covers Apple products for a minimum two years?

EU Justice Commissioner Viviane Reding has called for Apple’s warranty adverts to be examined in the European Union’s 27 states. Reding hopes to establish whether or not the Cupertino company fails to mention a buyers’ right to a minimum two-year warranty for all electronics, including Macs and iOS devices.

Inside Man: Our Reports From The Apple Vs. Samsung Courtroom On This Week’s CultCast

By

cultcast-site-promo-pic.jpg

It’s a battle royal on our shiny new CultCast! Don’t miss our Apple Vs. Samsung trial breakdown, where Cult of Mac reporter Jose Fermoso tells us what it was like to be in the tension-filled courtroom, what the verdict means for consumers, and where Apple and Samsung go from here.

Then, a topic you suggested, dear CultCast listeners! We talk AppleCare, Apple’s extended warranty program, and tell you when it makes sense, when it doesn’t, and which gadgets you should always keep covered.

Subscribe to The CultCast now on iTunes, or easily stream new episodes right on your iPhone or iPad with Apple’s newly updated and freshly debugged Podcasts App.

Read on for the show notes!