Got a problem with your Mac that makes you call an AppleCare representative over the phone? You no longer have to use mere words to try to explain what’s wrong. Apple has now updated its support site, allowing users to initiate screen-sharing with the AppleCare rep on the other side of the line.
Samsung looks to be preparing its own extended warranty plans that will provide additional coverage for its smartphones, tablets, and other consumer electronics, according to a new trademark registered with the U.S. Patent & Trademark Office.
Called “Protection Plus,” the service is expected to offer the same kind of protection that is available to iPhone, iPad, and iPod users with AppleCare+.
AppleCare+ subscribers can now get repairs and replacements for their iPhones, iPads, and iPod touches while they’re abroad following recent changes to the service. Subscribers were previously required to contact Apple in their home country, but now they can pop into any Apple retail store in territories where AppleCare+ is sold.
For Americans, AppleCare+ is a fantastic service that takes a lot of the background stress out of having an iPhone. For just $99 and $49 per incident, Apple will replace your iPhone up to two times for accidents or damages, due to clumsiness, accidents, or whatever. I replaced a completely watersoaked iPhone 5 through AppleCare+, and a screen-cracked iPhone 4s. It really takes a load off.
Until now, AppleCare+ was only available to Americans, and was only available for iPhones and iPads. But yesterday, Apple unveiled some big changes to AppleCare+ that makes it accessible to Europeans for the first time.
AppleCare+, the $99 extended warranty for iPhone and iPad that covers accidental damage as well as component failure, could soon be heading to Europe. Apple first began selling the service two years ago, but as things stand, it’s only available to customers in the United States and Canada.
Those with older iPhones and iPods are now being contacted regarding a possible payout over faulty liquid damage indicators that caused some customers to lose out on free AppleCare repairs. Apple agreed to pay $53 million in a class action lawsuit earlier this year, and those who may be eligible for damages should be receiving an email soon.
Apple still isn’t correctly informing consumers about their warranty rights in Europe, according to the European Union’s Justice Commissioner, Vivian Reding.
The Cupertino company changed its European warranty policies last year after it came under fire for not meeting EU regulations. But it’s still not providing consumers with the right information in at least 21 of the EU member states, Reding says.
Apple has extended its warranties on Macs and iOS devices in Australia from 12 to 24 months, but the Cupertino company is keeping quiet about it, The Sydney Morning Herald reports.
The change has been made to comply with Australian consumer law, which states that statutory warranties should stand for a “reasonable” period of time, even after the manufacturer’s standard warranty has expired.
Buying an iPhone without getting AppleCare+ or your provider’s insurance plan is a bad move. You’re going to break that screen eventually trust us.
If you don’t live near an Apple Store, then you might want to go with your carrier’s own insurance protection plan on your iPhone. AT&T & Verizon already offer insurance for iPhone customers, and Sprint is finally joining the mix too.
Apple’s AppleCare Protection Plan has come under fire once again in Europe after Test-Aankoop/Test-Achats, a Belgian consumer watchdog, filed a complaint against the way in which the Cupertino company markets the product in Europe.
Customers within the European Union are entitled to a free two-year warranty with any consumer electronics purchase, but Test-Aankoop/Test-Achats claims that Apple’s warranty marketing doesn’t properly explain these rights to Belgian shoppers.