Ryan Faas - page 16

Apple has released the first update for its free iOS Apple Configurator tool. Configurator, which we’ve covered in-depth since its release last month, allows organizations to mass configure and deploy iPads. The software works best as a stand-alone management solution for iOS devices that are shared among multiple users but it can also be part of a wider mobile management strategy.

The update includes a handful of bug fixes as well as a couple or major changes to the ways that Configurator works with app and ebook purchases.

According to a new report RIM’s former co-CEO Jim Balsillie was attempting to reinvent the company as a network services provider before he and RIM’s other former co-CEO Mike Lazaridis were forced to step down earlier this year. Balsillie envisioned RIM partnering with mobile carriers to offer basic smartphone messaging and social network service plans at a fraction of the cost of traditional data plans. The most surprising part of this revelation is that Balsillie planned to offer these services on devices made by other manufacturers.

As with many of RIM’s moves over the past couple of years, this highlights the identity crisis that developed within the company as its market share dwindled after the release of the iPhone and Android.

The AirPrint feature in iOS let’s you print from your iPhone or iPad to your home printer – directly if you have one of the handful of AirPrint-capable printers on the market or using a print server device or utility on your Mac like Printopia or FingerPrint.

AirPrint addresses the basic need to print, but it isn’t really a mobile solution. What if you’re on a business trip or vacation and need to print? What if you’re headed to a meeting and forgot to print out brochures ahead of time?

The overuse of standard templates can make anything from a resume to presentation seem boring and generic – so much so that the phrase “death by PowerPoint” has emerged in business world.

Apple’s iBooks Author tool  is no exception. The app can be used by teachers and instructors to create their own textbooks, by businesses to deliver marketing materials and reference documents, and authors that want to self-publish in Apple’s iBookstore. One problem with iBooks Author is that Apple includes just six themes for ebooks in iBooks Author – all of which have a textbook feel to them that isn’t a good fit for many projects. Thankfully, there are some alternatives. 

One of the big discussions around enterprise mobility this year has been whether companies need to completely lock down iPhone, iPads, and other devices for security reasons or is creating a secure data store on the device that IT can remotely wipe enough? With the ever-expanding BYOD trend, the idea removing corporate data without wiping any personal data is an attractive one. Put more simply, does IT need to manage the device or just the corporate data on it?

MokaFive is a company that has always focused on securing business data rather than computers themselves. The company has made a name for itself in providing secure Windows virtual machines that can provide a fully functional and secure environment on any supported device including Macs as well as PCs. MokaFive even allows such virtual machines to be fully customized while still being secure and managed.

This week, MokaFive introduced its first iOS solution. Not surprisingly, it’s centered around securing data rather than restricting the functionality of the device.

Almost every cloud storage service on the Internet operates using a freemium model. Anyone who signs up gets a certain amount of storage for free. When someone uses up all their free storage, they can add more for a fee. Cloud providers usually layer on a few extra features for paid customers like the ability to stream audio files or the ability to restore deleted files or older versions of documents. Just like most companies now, they to outsource the support process making it easy for clients to resolve issues easily. Netzen is a company that provides IT support to businesses in the UK, consider checking them out if you need help with your IT.

With so many free options, however, it can be tempting to use multiple services simultaneously. Add files to a free Dropbox account up till the free 2GB, then create an account with Box for the next 5GB (Box’s free limit), then create a SugarSync account and on and on.

This approach, known as cloud squatting, effectively nets users unlimited free storage so long as they’re willing to play an ongoing game of musical chairs with their data. iOS and other mobile apps that can access and edit files across different services make it surprisingly easy for users to become cloud squatters – and it’s surprisingly difficult for a business or IT department to prevent or deal with cloud squatting employees.

BYOD programs are popping in workplaces of virtually every shape and size. One of the big advantages of these programs is that you can decide what kind of mobile device (iPhone, iPad, or other device) and what apps make the most sense for your job and how you work. Some companies even offer reimbursement of some of the expenses associated with using your personal tech in the office – an example being your iPhone or iPad’s data plan (or a portion of it).

That sense of freedom is very empowering, but it often comes with the tradeoff of your company’s IT department enrolling your device in a mobile management system. This means that certain features of your device are likely to be restricted for security purposes. It also means that your company will be able to monitor and track how you use your iPhone or iPad and can wipe data remotely at any point. 

Yesterday, Microsoft announced its Windows 8 product lineup. The lineup includes just three editions as opposed to Windows 7 and Vista, which offered twice as many options though some were targeted at developing and niche markets. In addition to streamlining the overall offerings, Microsoft also drew a sharper line between Windows 8 for desktop, notebook, and tablet PCs with x86/64 processors and Windows for ARM-based tablets.

If the dividing line between a full-fledged version of Windows and a version designed for low cost tablets seems vaguely familiar to you, it’s because the strategy is pretty similar to the distinction between Apple’s OS X for Macs and iOS for iPhones, iPads, and iPod touches.

In fact, the entire desktop and mobile lineup that Microsoft is developing seems to borrow pretty heavily from Apple’s playbook.

Quickoffice announced its new cloud service known as Connect at the end of last month. The service is designed to sync Microsoft Office documents between your iOS devices, Android devices, Macs, and PCs. It’s an extension to the Quickoffice apps for iOS and other mobile platforms that offer the ability to create, edit, and view Word, Excel, and PowerPoint files on the go.

Connect by Quickoffice is now available from the App Store and it’s a very slick app and a great addition for any iOS user or mobile professional.

Thursby last week released ADmitMac PKI 4. The release is a specialized version of the company’s ADMit Mac software that focuses two factor authentication. The solution is largely aimed at government customers and regulated industries like healthcare where data security is paramount.

Thursby’s ADMitMac is an Active Directory integration solution that offers several features beyond the built-in Active Directory support that Apple provides in OS X. It offers Mac management capabilities, improved browsing of Windows network resources including Microsoft’s distribute file system, and a number of other administrative tools.

Recently, we’ve been highlighting some of the major partnerships that are beginning to form between mobile management and mobile/cloud services vendors. These partnerships are strategic and aim to enable IT workflows that better secure, support, and monitor iPhones, iPads, and other mobile devices than what any one company could offer. So far, these partnerships and the integration of solutions that they offer haven’t included Apple or the basic management tools that Apple makes available for free – until now.

Mac and iOS management provider JAMF has posted a guide to integrating the company’s signature solution with Apple’s free Configurator tool to streamline iOS deployment.

One of the traditional ways for IT professionals to highlight their knowledge of specific technologies and technical concepts is through the acquisition of certifications. There are a number of vendor-crafted certifications available as well as vendor-neutral certifications that illustrate competence in various technical disciplines like troubleshooting and repair, security, healthcare, and overall network management. Certifications have never guaranteed a job in and of themselves, but they do help candidates sell themselves to recruiters and IT managers.

One of the many challenges with the consumerization of IT, mobility, and cloud services trends is that they are dramatically shifting the skill sets required to succeed in the IT field. As a result, the perceived value of certifications has fluctuated as softer skills like business integration and project management have become more desirable. The need for professionals that have extremely specialized skills is being surpassed by the need for IT generalists.  

It seems that every week for the past few months, there’s been at least one or two announcements of app developers, cloud service providers, and mobile management vendors developing strategic partnerships to create or integrate their products into a single unified workflow.

Box’s OneCloud initiative, in which the storage provider teamed up with more than two dozen app developers to create seamless workflows for several different business and productivity tasks, is probably the biggest example of this trend. Others include Quickoffice launching its own cloud service as well as integrating with Accellion’s kitedrive, LogMeIn’s new Cubby service, and CloudOn’s virtualized version of Microsoft Office that integrates with Box and Dropbox for storage.

There are a number of fields and professions in which mobile professionals share a pool of mobile devices. For companies with field agents, sales people, and marketing professionals, the need for each user to have a dedicated device may not be the most economical option and a better approach can be to simply configure a number of iPads with similar specs that users or teams can check out when they go on the road.

This shared iPad model can be  a way to implement the iPad while reducing overall expense. One challenge, however, is that a business typically needs to provide mobile Internet access for individuals or small teams – something that can be a pricey proposition.

Mobile technology is playing an ever bigger role in the workplace. According to a recent study by IT training and certification giant CompTIA, 84% of knowledge workers use an iPhone or other smartphone for at least some work tasks on a daily basis – unsurprisingly email and using web-based services ranked as the most common and universal uses.

Despite that level of use, the survey – which didn’t break out numbers for corporate-owned versus employee-owned devices – found that only 22% of businesses have an official policy regarding the use of mobile technology. An additional 20% indicated that they are exploring options for mobility policies but haven’t yet completed them.

One of the big discussions emerging around BYOD programs and the expanding use of mobile technologies like the iPhone and iPad is whether it’s a better approach to manage the device itself or simply the business data that’s on it. There are benefits and drawbacks to each approach and they aren’t mutually exclusive – IT can manage and lock down a device as well as create a secure sandbox on it to hold corporate data.

The one thing that both approaches have in common, however, is that they require some form of on-device solution (an agent for device management or an app/suite for information management). Even when an iOS device is deployed without a management agent, configuration data or profiles are still loaded on the device itself.

Mobilisafe is a new mobile management company (their flagship product is still in beta) that is taking a novel approach and developing a mobile management solution that don’t load anything onto mobile devices themselves.

There’s been a lot of news stories this year about iPhone and iPad use by U.S. federal agencies. Most of those stories have been reports of agencies ditching BlackBerries for iPhones and/or iPads.

This week’s news from the FAA is different in that the FAA already has iPads in the hands of employees and the agency is planning to expand their user dramatically – to the point where employees will be offered a choice between an iPad and a laptop as their mobile computing device.

Last week I took a brief look at how managing a handful of Macs differs from managing dozens or hundreds or even thousands of Macs. Some readers asked how big companies like Apple, Google, Viacom, or IBM actually go about managing large numbers of Macs – both in terms of the tools they use and in terms of how their IT processes differ from supporting Macs in small businesses.

I can’t speak for how Apple manages the Macs of its thousands of employees, but I have worked with several large companies as a Mac IT professional – along with a number of schools and colleges, government agencies, and small businesses. Here’s a look at the tools and processes that they use to configure, deploy, and manage Macs on a grand scale.

Today CloudOn released the first major update to its cloud-based Microsoft Office solution. Like OnLive Desktop, which recently made changes to comply with Microsoft’s Windows licensing model, CloudOn delivers virtual copies of Windows versions the three core Office tools. Unlike OnLive, however, CloudOn doesn’t provide a virtual Windows desktop and the company doesn’t provide its own cloud storage for user documents.

Instead, CloudOn integrates with Box and Dropbox to provide document storage and sharing. The interface of the company’s iPad app provides a simple launcher and file browser. When one of the Office apps (or the newly added Adobe Reader app and File Viewer) is launched a virtual instance of that app is provided from the CloudOn servers.

2012 hasn’t been shaping up to be a good year for RIM. The company has already lost some major enterprise customers, developers have publicly announced they’re shuttering BlackBerry support, and the new iPad sales beat the total number of BlackBerry PlayBook shipments three times over in one weekend.

The one bright moment, if you can call it that, came during the company’s recent quarterly financials call when RIM’s newly minted CEO Thorsten Heins told investors that his first action on the job was to seriously evaluate RIM’s business. After months of delusional pep talks, his very sober assessment was like a burst of lucid thinking. Unfortunately, the company’s executives seem to be covering that lucid moment with more of the delusional spin that’s become typical of RIM

The latest bout of RIM denying its situation involve comments by executives on the state of the BlackBerry in government.

We reported last month on the legal and licensing issues surrounding OnLive and its OnLive Desktop for iPad, a freemium offering from the cloud gaming company that offered iPad users a full Windows 7 desktop experience complete with Office and the ability to watch Flash content. The company made a big entrance into the Windows/Office on iPad space in January and announced its premium and business plans the following month.

More recently, however, Microsoft announced that OnLive was violating its licensing agreements. Microsoft even went so far as to accuse OnLive and any OnLive Desktop users of illegally pirating Windows 7.

OnLive appears to have learned the error of its ways. Over the weekend, the company quietly adjusted its service to be compatible with Windows licensing.

The after effects of the Flashback Trojan are going to be felt for a long time to come. Although there’s been the occasional Mac malware announcement over the past few years, none was ever found to be rampant in the wilds of the Internet. Most were easily avoided by Apple’s basic security elements or by simple user actions like telling Safari not to immediately open so-called “safe” files after downloading them.

As a result, the Flashback Trojan caught a lot of people off guard – including individual Mac owners and some IT professionals who ought to have known better. It also highlighted deficiencies on the part of Apple when it comes to security.

Apple’s e-textbook initiative, which the company launched in January along with iBooks Author and a revamped iTunes U service is aimed at K-12 schools rather than higher education. Higher education has a different set of needs when it comes to textbooks, study, and reference materials. There are also big differences in device/platform selection between K-12 and the college market.

In fact, these differences are probably a big part of why Apple decided to focus the majority of its e-textbook (and, by extension its iPad in education) effort on the K-12 market. It’s a market that yields Apple more growth opportunities now and down the road. 

It’s pretty clear that digital distribution is going to play a large role in the future of magazines and newspapers. That doesn’t mean, however, that print editions are going away any time soon. For the foreseeable future, we’re likely to see print/digital hybrids while consumers and publishers test the waters of both digital products and distribution channels.

The road to digital hasn’t been a smooth ride for many publications. Part of the reason is the lack of resources being devoted to creating engaging and immersive digital content that doesn’t feel as if you’re simply reading a PDF of the print edition.

One big area where publisher are still failing is advertising – despite excellent interactive ad systems like Apple iAd, publishers are still stuck in a print mentality when it comes to ads. In fact, according to a new study, publications often simply toss the exact same print-formatted ads into digital editions that run in their print counterparts.

One of the mobile news items this week was the discovery by developer Gareth Wright of a vulnerability in the Facebook apps for both iOS and Android. At issue in the iOS version of the Facebook app is the fact that a user’s login data is stored in a clear text .plist file. Copying that file to another device will allow full access to a person’s Facebook account.

Facebook was quick to point out that this file could only be copied directly from an iOS device if the device had previously been jailbroken. Wright responded by saying that the portion of the iOS file system where the data is located can be accessed by connecting any iOS device (jailbroken or not) to a Mac or PC running iTunes and creating a backup. With the right tools, its fairly easy to search an iOS device backup or even the filesystem on a connected device.

This brings up an important issue for businesses deploying iOS devices or operating a BYOD program – iOS backups made through iTunes can be an attack vector to retrieve business data.