Ryan Faas - page 22

Haliburton’s decision to choose iOS as its new mobile platform was made after “significant research” indicated that iOS “offered the best capabilities, controls and security for application development,” according to a leaked memo published by AppleInsider.  These capabilities, collectively known as mobile device management (MDM) features offer a solid framework that can be used to apply a number of security policies like complex passcode requirements and that a device’s data be encrypted.  MDM features also include the ability to IT departments to restrict access to iOS features (say installing apps or taking photos) and to monitor devices remotely.  Of course, they also include the ability to remotely wipe a device if it’s lost or stolen.

One excellent facet of MDM in iOS 4 and iOS 5 is the ability to monitor a device.  There are a wide range of states that management software, including the Profile Manager service in Lion Server, can collect about managed devices.  This includes seeing what apps have been installed, ensuring OS updates are rolled out, and being able to tell if a device has been jailbroken.

While all this may sound a bit like big brother, if you’re a major energy company with operations in dozens of countries, security can be a major issue.  Of course, I could say the same thing about a medical practice needing to maintain privacy compliance.

In what appears to be a watershed moment for Apple’s iOS, a leaked memo published at AppleInsider indicates the one of the world’s largest energy companies, Haliburton, will be transitioning to the iPhone as its exclusive smartphone of choice. That comes as a huge opportunity for Apple and iOS, and a huge blow to RIM.

According to the memo, the move will take place over the course of the next two years, but will be a complete transition from one platform to another with no plans to continues to support BlackBerry devices once the transition has been completed.

Microsoft has been pretty noncommittal when it comes to creating business tools for the iPhone and iPad.  The company has dipped its toes in the iOS pool with consumer-oriented release of My Xbox Live and an iOS port of its Kinectimals virtual pet game.  That’s in addition to an app that lets users access files stored in Microsoft’s cloud-based SkyDrive storage and a version of OneNote.

Although we still haven’t seen any firms signs of Office coming to the iPad beyond the handful of reports last fall, Microsoft is taking the iPad and iPhone seriously enough to include mobile apps for the devices for its Dynamics CRM 2012 suite as noted by ZDNet and 9 to 5 Mac.

Speak to most IT people about supporting Macs and you’ll hear the conventional wisdom that Apple doesn’t care about selling to large businesses or supporting enterprise customers. It’s an argument that has been made for years and it isn’t without some truth.  But, like the conventional wisdom about Apple products always being more expensive than their competition, it’s starting to get a little stale.

MacWindows reiterated the story this morning while covering Forrester’s prediction that enterprise customers will spend $47 billion dollars on Macs and iOS devices within the next two years.

I’ll be one of the first to admit that Apple rarely behaves like other enterprise hardware vendors.  The idea of offering up an 18 month or longer product roadmap, for example, runs completely counter to Apple’s DNA. But that doesn’t mean that Apple completely ignores its business and enterprise customers to the extent that is often portrayed.

In Apple’s iconic “1984” commercial, it wasn’t a stretch to realize that the big brother figure was meant to represent IBM. That makes it very ironic that IBM now has more Macs, iPads, and iPhones deployed than any company except Apple.

The extent to which Apple devices are being used at IBM became clear during a presentation at MacWorld|iWorld last week by Chris Peppin that detailed the initiatives of Big Blue related to Apple. Those initiatives are pretty shocking considering the fact that IBM was once Apple’s number one adversary in the business technology market.

It’s no secret that RIM’s attempt to create an iPad-killer with its PlayBook tablet didn’t deliver a success. In a move that was common of last year’s parade of iPad competitors, the PlayBook shipped almost as a public beta with core functionality like a native email app missing from the device. The PlayBook’s dismal sales haven’t exactly inspired positive reactions from developers, which could signal the death of not just RIM’s tablet but also future smartphones based on the QNX operating system that powers the PlayBook.

In a desperate attempt to build up a developer community, RIM has turned to an unlikely source: Android developers. The company has already developed tools that allow Android apps to be ported with relative ease to the PlayBook, but interest hasn’t exactly been high. Now, the company is hoping to entice more developers by offering a free PlayBook.

Windows Phone 7 hasn’t been the runaway blockbuster that Microsoft probably envisioned when it launched nearly a year and a half ago. Despite advertising campaigns and a strategic alliance with Nokia, Windows Phone use still ranks well below iOS, Android, and BlackBerry use. But new details about the platforms future that were leaked earlier this week show Microsoft may have a solid strategy for gaining marketshare with the next major Windows Phone update, which will likely coincide with the launch of Windows 8 for PCs and/or tablets.

One thing that seems very clear from this new information is Microsoft seems to be taking cues from Apple’s playbook when it comes to creating an ecosystem of devices – like making it easy to shift apps from a phone experience to a larger tablet experience.

The question is, can Windows Phone 8 and Windows 8 on tablets challenge Apple’s iPhone and iPad dominance in the business realms?

Every major tech company offers training and certification programs for their solutions, including Apple. For years, it’s been common advice to pursue certifications if you’re looking to get a job in IT for the first time or to if you want to move up the IT ladder. Certifications can sometimes make up for lack of on the job experience since they provide a way of measuring knowledge. If you expend the effort to pursue certifications for technologies that you use (or have used) on the job, it’s common wisdom that they’ll give you a leg up not just in getting a job but in negotiating your salary and benefits package.

Based on that wisdom it isn’t surprising that tech training programs with a goal of getting you certified are a big business. It doesn’t hurt that some US education loan programs, including those for returning veterans, can be used to finance training classes as an alternative to college. Yet a recent study shows that some IT certifications no longer equal success and higher pay. Does this mean certifications are worthless? Yes and no. The truth is that it often depends on the certification(s) in question. With iOS devices and Macs becoming business staples, the an obvious question is… are Apple’s certifications worth pursuing?

The sheer volume of available apps is one selling point for iOS. For those using the iPad or iPhone in the workplace, there is an ever-growing selection of business and productivity tools. Some of these, like the apps from Salesforce.com, tie into existing business solutions and are available at no charge. Others may not be free but fill critical business needs like those that provide the ability to view and edit Office documents (examples include Quickoffice, Documents to Go, Office2, and Apple’s iWork apps).

This presents a conundrum to some IT professionals. In business environments most desktop applications (Mac or Windows) are purchased using volume or site licenses and delivered to workers using mass deployment tools. The software, or more accurately the license to run it, is purchased as and remains company property.

iOS apps, on the other hand, are treated by Apple much like music tracks or TV episodes. They’re purchased using an iTunes Store account and can be installed on any iOS devices tied to that account. Essentially, they become the property of the person who has purchased or downloaded them. That flies in the face of traditional IT tactics – a point reported by Network World as a constant source of issue to IT departments and a point of discussion at the MacIT conference that ran alongside MacWorld | iWorld last week.

Business and technology are two words that have gone together for decades. Business and Apple technology – well, not so much. Let’s face it, Apple made a name of itself by calling out “the man” and not bending to his authority. That rebellious attitude and freedom to be yourself has always typified Mac users and it’s a razor sharp contrast to the image of guys in suits with BlackBerrys and Windows-based laptops.

So, it may be surprising to realize that one in five people use Apple products in the workplace. How do you explain that? Easy. Apple is launching nothing less than a revolution of what technology means in the workplace, and the iPhone and iPad are its agents. Over the next few years, expect nothing less than the total transformation of business and the workplace after Steve Jobs’s own vision. 

The first warning shots of that revolution were fired in January 2007 when Steve Jobs announced the iPhone. Most people then didn’t realize the iPhone was going to change the business world – RIM actually sarcastically thanked Apple for creating what its executives considered a toy.

Who’s laughing now?