March 29, 2012: Apple settles its “Antennagate” controversy by giving affected iPhone 4 owners the chance to claim a whopping $15 payout.
The settlement covers customers who experienced problems with the phone dropping calls due to its cutting-edge design, but were not able to return their handsets (or didn’t want a free bumper from Apple to mitigate against the problem).
While it’s arguable whether a $15 payout was worth all the forms customers had to fill out to claim their cash, the Antennagate story and the subsequent class-action lawsuit generated big headlines at the time.
Antennagate: A uniquely Apple controversy
Antennagate referred to the tendency of the iPhone 4 to occasionally drop calls when held a certain way. The problem proved particularly vexing when users held the phone in their left hands in such a way that their palms covered the device’s tiny antenna gap.
A bit like 2014’s “Bendgate” controversy with the iPhone 6 Plus, Antennagate was massively overblown by the media. The antenna problem affected only around one call in a hundred.
However, things came to a head when respected trade publication Consumer Reports said it could not recommend the iPhone 4 because of the defect. In the aftermath, Steve Jobs flew back early from a family holiday in Kona Village, Hawaii, to address the problem at a press conference.
By being honest about the antenna problem, but standing by the iPhone 4, Jobs defused the situation. Antennagate failed to prompt the mass iPhone returns some feared. Nonetheless, Antennagate remains a significant moment in Apple history for several reasons.
Apple design: Form over function?
For starters, it marked one of the first times that Apple’s design-first approach to technology clashed with creating a product that “just worked.”
Metal is not the ideal material to place next to an antenna. A design like the iPhone 4’s can create a Faraday cage that stops signals from getting in or out of the phone.
The original iPhone got around this by using a plastic band at the bottom. However, for the iPhone 4, Apple design chief Jony Ive wanted to replace the plastic for aesthetic reasons. The design brilliance of Apple’s engineers made this possible. However, some argued that their solution illustrated the danger of putting form before practical function. (Some people continue to lodge that same accusation against Apple these days.)
The other thing Antennagate highlighted was just how big Apple had become. By the time of the iPhone 4 release, Apple had transitioned from the money-losing company it was in the 1990s to become one of the most valuable businesses in the world. What wouldn’t have been news for another company became a major story for the much-scrutinized Apple.
Do you remember the Antennagate drama? Did you own an iPhone 4? And, if so, did the antenna problem affect your usage of the handset? Leave your comments below.