consumerization of IT - page 5

Most companies grappling with the BYOD trend think in terms of allowing personal iPhones, iPad, and Android devices. Virtualization heavyweight VMWare looked at the situation quite a bit differently. Instead of allowing personal devices, VMWare’s CIO Mark Egan decided to require employees to use their personal smartphones in the office.

The move, unorthodox to say the least, seemed to Egan the best option when he found himself sandwiched between the rock of corporate-owned smartphone expenses and the hard place of users clamoring for the choices of BYOD. 

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here  and read our Mobile Management manifesto here.

IBM is one of the newest entrants to the mobile management market. The company launched its IBM Endpoint Manager for Mobile Devices in March. At the moment, IBM’s feature set is focused on device management with limited app management capabilities. It will appeal most to companies that are already using other IBM solutions. Although Endpoint Manager for Mobile Devices can be used as a stand alone mobile device management tool, it will be most effective when integrated with IBM’s various Tivoli enterprise solutions including endpoint management and help desk packages because it will be able to key off existing organizational systems making for easier setup and a streamlined overall management experience across the board.

Businesses and individuals thinking that they have mobile security covered, may need to think again. That’s the message from a new report on mobile security shows that nearly half of people using a personal device like an iPhone, iPad, or Android device are doing so without their company’s knowledge or permission. The same report showed that users frequently access sensitive or confidential data from mobile devices but would stop after a security breach.

Adding to concerns around personal mobile devices and BYOD programs, one third of IT professionals in the survey said that their company has already experienced a mobile-related security incident.

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here  and read our Mobile Management manifesto here.

Although Good does provide device and app management, its primary focus is securing business data. To that end, the company effectively segregates all business information and documents on a device from a user’s personal content. To accomplish this Good’s iOS app delivers the same features as Apple’s Mail, Calendar, and Contacts apps – a move that ensures business messages event data are always secure. Good also includes a secure web browser and secure on-device document and data storage. The secure data store is sandboxed and can restrict users from copying data to unapproved apps as well as prevent such apps from accessing business documents or files.Good also provides a government agency solution that has been certified to meet various government and military standards for secure access including two-factor authentication.

Good leverages these technologies through a new solution called Good Dynamics that allows other companies, including mobile management vendor Boxtone who we profiled earlier in this series, to take advantage of Good’s secure data store. See our Good Dynamics coverage for more details.

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here  and read our Mobile Management manifesto here.

Fiberlink’s Maas360 offers a range of management capabilities with an emphasis on app and information management. A document management app can be deployed to devices to provide secure on-device storage for business data with optional sandboxing to prevent corporate files from being opened by unapproved apps. App management includes an enterprise app store with granular policy options for determining app access as well as app blacklist capabilities. In addition to traditional mobile devices like smartphones and tablets, MaaS360 can also apply some management policies for MacBooks and Windows notebooks. This combination of available features making one of the more robust mobile management systems on the market. The company also has a strategic partnership with Verizon Wireless.

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here  and read our Mobile Management manifesto here.

Excitor produces the DME line of mobile management tools. The lineup currently offers a device management component that includes basic app management functionality and a secure messaging component. The secure messaging component offers companies a fully secured on-device message, contacts, and calendar data store that is separate from Apple’s Mail, Contacts, and Calendar apps – this helps ensure business data is not readable on a lost or stolen device even if that device is unlocked. Excitor has announced two additional DME components that, according to the company’s website, are not yet available. The first, is focused on creating an on-device secure data store while the second is a secure mobile browser.

There’s plenty of news out there about the way mobile technology, BYOD programs, and other facets of the consumerization of IT trend are reshaping the workplace and the IT department. The traditional daily routine of typing a username and password into PC in the morning, using that computer all day long, and shutting it down before heading home is gone for many of us.

Today, we use a mix of devices in the office, during meetings, on the road, and often from home. That mix of devices, a range of different apps, cloud services, and remote access empowers us in ways that were unimaginable a few years ago. In this new workplace, however, do we need something more than the old username and password to make resources available and keep them business data secure?

One of the surprising, and some might say disturbing, realities of today’s consumerized IT departments is that IT staff are being left out of the loop on technology projects. Nowhere is that more evident than when it comes to developing mobile app strategies, particularly customer-facing app strategies.

Instead many business and marketing managers are recruiting or contracting app developers directly, often bypassing CIOs and IT managers in the process. While this new trend is primarily focused on app development, it could easily be the start of a slippery slope that leads to more and more outsourcing of technology projects and management.

BYOD programs have a tendency to worry IT departments. After decades of being charged with keeping computers, supporting devices, and data safe and in working order, losing control of hardware is a massive culture shift. Even absent a BYOD program, the growing number of mobile devices that are used outside of the office and take corporate data outside the security of an enterprise network can be disorienting for long term IT professionals.

That leads to a tendency to clamp down with every ounce of security muscle available – mobile device management (MDM) can’t entirely secure an iPhone or iPad, but they can do a pretty good job of locking it down, monitoring it in the office or on the road, and make it easy to wipe everything off of it at a moment’s notice.

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here and read our Mobile Management manifesto here.

Centrify’s DirectControl for Mobile offers free device management capabilities. Unlike many other management solutions, device management can be performed using mobile-specific Active Directory group policy extensions rather than any additional interface (though a cloud service interface is also available). Being a free solution, DirectControl for Mobile focuses on a handful of device security functionality. Centrify plans to extend the offering over the course of this year with a full featured premium edition. Although completely functional (see our review), Centrify still lists DirectControl as being a beta release. For organizations with minimal needs or limited budgets, DirectControl is a good option. Centrify also produces a Mac client management tool called DirectControl for Mac that uses Active Directory extensions for securing and managing Mac workstations.

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here  and read our Mobile Management manifesto here.

Boxtone offers a range of mobile management capabilities for iOS, Android, and BlackBerry. The company has strategic partnerships with multiple carriers as a device and expense management solution. Boxtone also has partnerships with companies like Good and Accellion for secure on-device data storage as well as a range of other enterprise technology vendors. These relationships can help integrate services that Boxtone doesn’t provide one its own. The company also offers a support and operation management capabilities that go beyond traditional mobile management.

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here  and read our Mobile Management manifesto here.

AirWatch provides a full range of mobile management features and implements all of the iOS 4 and iOS 5 management and monitoring capabilities. The software integrates with a range of enterprise technologies including directory services. The service works with a wide range of clients including small and mid-size businesses, large and enterprise organizations as well as government agencies.

The iPhone and iPad are revolutionizing business as we know it, causing companies to throw out old playbooks that mandated strict control over every piece of technology in the workplace. That revolution is liberating workers everywhere to choose their own devices, pick the best apps, and enjoy using technology in the office for the first time since… well ever.

All this month, we’re going to spend time highlighting the businesses helping to power that revolution: companies that take iPhones and iPads into the office and let them drive and control all the enterprise systems in place in your workplace.

While it will be six months or longer before Microsoft releases Windows 8 and its companion products, the company has been putting out a lot of information about its plans lately. One big Windows 8 mystery to date is Windows for ARM based tablets. Formerly known as Windows on ARM (or WOA), the company recently settled on Windows RT as the official name for Windows 8 on low-cost ARM-based tablets.

Microsoft is very clearly positioning Windows RT tablets as iPad competitors for both the home and business markets. Until recently, there wasn’t much solid information about them beyond that they would include a touch optimized full version of Office. With the information released recently, however, there’s enough detail to speculate how Windows RT tablets will stack up to the iPad in business.

Mobile management and security vendor Good released its quarterly device activations report. The report covers January through March and showed that the iPhone 4S was the commonly activated mobile device among Good’s business and enterprise customers followed by the iPad 2. The iPad overall (original, iPad 2, and new iPad) accounted for virtually all tablet activations.

Good’s quarterly report focused on iOS and Android device activations. The data is based on a mix of both business-owned devices and employee personal devices used in the workplace as part of a BYOD strategy.

This year’s WWDC track listing has a focus that seems evenly split between between OS X and iOS development. There’s also a fairly even amount of material for both experienced Mac and iOS developers as well as those new to developing for Apple’s platforms. One track that Apple appears to have axed from WWDC 2012, however, is the IT or enterprise technologies track.

An IT or enterprise technology track has not been a guaranteed WWDC staple, but Apple has offered several times over the past decade. The track, which typically comprises the only non-developer events at WWDC, has always offered large enterprises and IT professionals things that they rarely get from Apple – a roadmap or sense of where Apple is heading technologically as well as insights from Apple engineers and other Apple-focsed IT professionals.

Microsoft is using its home field advantage in the business market to alter the playing field between its upcoming low cost Windows RT tablets (formerly called Windows on ARM or WOA tablets) and the iPad. To date, the iPad has been the business and enterprise tablet of choice and that gives Apple a significant leg up over competing Windows RT tablets.

Aiming to neutralize that advantage, Microsoft has written Windows 8 licensing for enterprise organizations in a way that makes supporting the iPad and other non-Microsoft devices more expensive – essentially penalizing companies that opt for the iPad and want to use a virtual desktop (VDI) solution such as those from Citrix and VMWare for remote access to a Windows desktop.

Microsoft has decided to jump into the mobile management marketplace. The company has announced plans to retool its Intune cloud-based desktop management service to manage iPhones, iPads, and some Android devices. The news follows RIM’s similar decision to include iOS and Android management in the new BlackBerry Mobile Fusion console that it designed for its PlayBook tablet.

Microsoft’s Brad Anderson, corporate vice president of the company’s management and security division division showed off the new version of Intune at Microsoft Management Summit (MMS) in Las Vegas. Anderson’s presentation, however, wasn’t able to illustrate Intune’s upcoming iOS management capabilities because the iPhone used in his demo failed to perform properly with the Intune release being used – an event that The Register reported as seeming “as though the spirit of Steve Jobs was in the room.”

One of the interesting tidbits to emerge from testimony during Oracle panent infringment trial against Google is that Oracle had considered producing its own smartphone and buying either RIM or Palm. The testimony came from Oracle chief Larry Ellison, who was a close personal friend of Steve Jobs. Ellison is, in fact, quoted as describing their relationship as “best friends” in Walter Isaacson’s biography of Jobs.

The news raises some interesting questions – not the least of which are whether Jobs knew of the plan and what impact Oracle jumping into the smartphone game against the iPhone might have had on their friendship. Jobs was obsessed with the idea that Google and its former CEO Eric Schmidt (also a former Apple board member) had ripped off Apple’s iOS design work in creating Android.

Mobile app management company Apperian announced two new features for companies looking to expand the use of iOS, Android, and BlackBerry apps as part of an overall mobile strategy. One feature aims to connect end  users within a company with IT staff and developers for collaboration on new and existing apps. The other is designed to give employees an easy way to rate and comment on apps already in use.

Apperian provides app management and deployment services for business and enterprise customers. The company’s EASE platform allows IT to create internal app stores showcasing both internal apps and public apps that are available through the iOS App Store. The company also provides a range of related services including the ability to push out apps and updates to devices over the air.

There have been rumors circulating for some time about Google releasing its own cloud storage service. According to reports, the service is on the verge of release a launch expected next week. Google’s service will enter a crowded market of cloud providers that includes Apple’s iCloud, Box with its new OneCloud feature, and the popular Dropbox.

Public cloud services like these tend to concern business and IT leaders because of the ease with which data migrates out of the office when they’re widely used. A Google service is likely to engender even more privacy and confidentiality issues on the part of businesses – and for good reasons that should concern anyone considering using it.

Apple has released the first update for its free iOS Apple Configurator tool. Configurator, which we’ve covered in-depth since its release last month, allows organizations to mass configure and deploy iPads. The software works best as a stand-alone management solution for iOS devices that are shared among multiple users but it can also be part of a wider mobile management strategy.

The update includes a handful of bug fixes as well as a couple or major changes to the ways that Configurator works with app and ebook purchases.

Almost every cloud storage service on the Internet operates using a freemium model. Anyone who signs up gets a certain amount of storage for free. When someone uses up all their free storage, they can add more for a fee. Cloud providers usually layer on a few extra features for paid customers like the ability to stream audio files or the ability to restore deleted files or older versions of documents. Just like most companies now, they to outsource the support process making it easy for clients to resolve issues easily. Netzen is a company that provides IT support to businesses in the UK, consider checking them out if you need help with your IT.

With so many free options, however, it can be tempting to use multiple services simultaneously. Add files to a free Dropbox account up till the free 2GB, then create an account with Box for the next 5GB (Box’s free limit), then create a SugarSync account and on and on.

This approach, known as cloud squatting, effectively nets users unlimited free storage so long as they’re willing to play an ongoing game of musical chairs with their data. iOS and other mobile apps that can access and edit files across different services make it surprisingly easy for users to become cloud squatters – and it’s surprisingly difficult for a business or IT department to prevent or deal with cloud squatting employees.

BYOD programs are popping in workplaces of virtually every shape and size. One of the big advantages of these programs is that you can decide what kind of mobile device (iPhone, iPad, or other device) and what apps make the most sense for your job and how you work. Some companies even offer reimbursement of some of the expenses associated with using your personal tech in the office – an example being your iPhone or iPad’s data plan (or a portion of it).

That sense of freedom is very empowering, but it often comes with the tradeoff of your company’s IT department enrolling your device in a mobile management system. This means that certain features of your device are likely to be restricted for security purposes. It also means that your company will be able to monitor and track how you use your iPhone or iPad and can wipe data remotely at any point. 

Yesterday, Microsoft announced its Windows 8 product lineup. The lineup includes just three editions as opposed to Windows 7 and Vista, which offered twice as many options though some were targeted at developing and niche markets. In addition to streamlining the overall offerings, Microsoft also drew a sharper line between Windows 8 for desktop, notebook, and tablet PCs with x86/64 processors and Windows for ARM-based tablets.

If the dividing line between a full-fledged version of Windows and a version designed for low cost tablets seems vaguely familiar to you, it’s because the strategy is pretty similar to the distinction between Apple’s OS X for Macs and iOS for iPhones, iPads, and iPod touches.

In fact, the entire desktop and mobile lineup that Microsoft is developing seems to borrow pretty heavily from Apple’s playbook.