consumerization of IT - page 7

Lately, RIM has been losing major enterprise customers to Apple on a regular basis. U.S. federal agencies (including NOAA and ATF) have been some of the biggest enterprise switchers from BlackBerry devices to iPhones.

Today’s bad news must have a particularly nasty sting for the BlackBerry manufacturer. For the first time, iPhone sales in RIM’s native Canada have surpassed sales of BlackBerry devices – and by a pretty wide margin. Given the sense of loyalty that many Canadian businesses and consumers have shown to RIM, which is based in Waterloo, Ontario, the new numbers highlight the extent of RIM’s challenges and shortcomings.

For many IT shops, the iPad and/or the iPhone can be a conundrum. While iOS has built-in enterprise capabilities, they may not be immediately apparent. There’s also the fact that Apple doesn’t act the same way as most enterprise vendors. Apple does offer enterprise sales and support teams, training and certification programs, and a solid selection of enterprise-related resources, but rarely promotes them. This can be disorienting and frustrating to most IT professionals.

Often there’s a sense of urgency around getting iOS devices integrated securely that adds to this stress – it can be because executives want them, users are bringing them in and doing work on them already with no regard for IT or policies, or because there’s been a decision to offer iPads to specific users or groups.

The ideal beginning when faced with this prospect is to take a deep breath and then to begin breaking down the issues that need to be addressed and prioritizing and handling them. As with other major IT projects, you’ll probably need to develop stop-gap measures to keep things running until your final solution is ready to be rolled out.

There are multiple ways that companies can approach mobile management. The most common approach is device management where IT pre-configure a device and locks it down by not allowing users access to certain features and/or prevents the installation of apps. There’s also the approach of locking down data in which enterprise apps allow IT to create and manage an encrypted sandbox for business data on the device. There’s also the option of taking a lighter hand and issuing policies about acceptable use where IT can use device management tools to ensure that users are complying with those policies.

There are pros and cons to each approach but the truth is that there’s no need to pick one approach over the others. An effective management strategy can actually employ multiple styles of management. It’s also important to remember that mobile management doesn’t need to be one size fits all – it’s perfectly fine to use different levels of management and security based on the job functions of users, on the ownership of devices, or on the devices themselves (and their OS version).

The idea of mixing mobile management options as a best practices got a boost this week in a pari of announcements my some of the major players in the enterprise mobility space.

A year or two ago, IT departments were focused on mobile device management (MDM) as a way to secure smartphones and other mobile devices. It was a natural extension of how IT had always handled technology in the workplace. While there are times that strict device management is the best approach (such as K-12 schools), IT departments are beginning to realize that MDM isn’t always the course of action.

In fact, the rush to lock down every device feature was little more than stale and rather old thinking on the parts of IT leaders who are now looking for better options.

According to a new report, Microsoft will launch Windows 8 this October. That tracks with the company’s announced plan to launch the latest version of Windows before the end of the. The launch will include traditional PCs like desktops and notebook as well as tablets. How successful Microsoft and its partners will be in taking business and consumer tablet marketshare away from the iPad remains an open question, however.

Over the past two years, the Internet has been flooded with stories about the next iPad-killer. The iPad-killing hype has been applied to the Cisco Cius, Motorola Xoom, BlackBerry PlayBook, HP Touch Pad, and Galaxy Tab just to name a few. Several of these products were specifically hyped at being business tablets – alternatives to the iPad in the workplace.

At the end of the day, however, the iPad still rules the tablet space in general and the business tablet in particular. Despite being a “consumer” device, the business tablet market is really the business iPad market. The latest statistic to drive this point home is that, during the new iPad launch, Apple sold more iPads in one weekend during than one quarter of Android tablets ever sold.

Sales figures like that pose a question for IT departments – Is there a point to developing support models for Android tablets?

One of the feature on the new iPad is its dictation capabilities, a feature also available on the iPhone 4S (which also boasts Apple’s Siri virtual assistant feature). There are quite a few ways that high quality dictation and other speech to text capabilities could useful to professionals in many fields.

The problem is that in order to get that high quality dictation functionality, the new iPad and the iPhone 4S rely on Apple’s servers to do much of the work in turning your speech into text. More importantly, it isn’t just snippets of voice recordings that get sent to Apple. Personal data from your iPad or iPhone 4S gets uploaded as well and much of it remains associated with you and your device. That’s a general concern for most of us, but for professionals in regulated industries like healthcare or fields that require confidentiality like finance and legal professions, it becomes a critical privacy concern and may even break the law.

Just a few short weeks ago, Michael Dell announced that his company should no longer be considered a consumer PC and device maker. Dell should now be considered an IT vendor with a focus on enterprise data center products, went the message. The company was going to get out of the device and peripheral business.

What a difference a few weeks can make when it comes to a company’s message. While the tech world focused on today’s launch of Apple’s new iPad, Dell’s chief commercial officer Steve Felice was talking up the company’s ability to challenge the iPad in business environments. Or put more accurately, the ability that Dell will have to challenge the iPad when Windows 8 ships later this year.

If you bought a new iPad with LTE today, you may already be using it at the office or planning to do so on Monday morning. The iPad is a great business device and it’s becoming more commonplace for workers to provide their own smartphones and other mobile devices. The addition of LTE really bumps up what you can do on the road or after hours.

But that LTE service, which expands how productive you can be away from your desk comes with a price tag that you’re probably paying out of your own pocket. If you regularly use LTE (or even 3G) service on your new iPad or other device for work, should your employer be footing part of the bill?

As with many Apple product launches, today’s release of the new iPad is mostly a consumer event. But that doesn’t mean that the launch won’t have an impact on businesses. In fact, on Monday morning a number of new iPads may be walking into workplaces around the world. And users may be lobbying their employers to purchase the new iPad – if they haven’t stared doing so already.

So, what questions should businesses or IT professionals be asking about the new iPad? More importantly, what are the answers to those questions?

Virtually everyone who’s ever used an Apple product has an Apple ID. This user account for all things Apple is most commonly used with the iTunes Store and the iOS and Mac App Stores. It’s used to both authorize purchases and to allow you to access content or run apps after they’re downloaded. Apple’s philosophy is that every person should have their own Apple ID and that each of us should use our individual Apple ID (and only that Apple ID) on each of our devices – iPads, iPhones, iPods, Macs, even PC’s running iTunes or other Apple software.

That’s a great concept, but it creates a big challenge when iOS devices are used in business or school environments. When someone configures an iOS device for an employee or student with a selection of apps and other content (like iBooks 2 textbooks), they need to use an Apple ID. But once that device is deployed, the end user may need or want to purchase additional apps or other materials.

This is often a stumbling block for business-owned devices. And it’s something that Apple has finally begun to address with Apple Configurator.

One short sentence in the help documents for the new Apple Configurator tool shows that the company is aware that many workers are bringing their personal devices into the office. More noteworthy is the fact that it shows that Apple is thinking about some of the potential privacy issues that can arise in situations like BYOD programs where a personal iPhone or iPad is managed by a company’s IT department.

The sentence in question is in the section on supervised or managed devices. It reads as follows:

Important: When a device is initially supervised during the Prepare process, it’s wiped of all content and settings. This prevents a person’s personal device from being supervised without their knowledge.

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Apple Configurator is a new free tool that let’s you manage iOS devices in business or education settings. The app can be used simply as an initial deployment tool or as an ongoing management solution. It’s particularly well suited to environments where iPads and other iOS devices will be shared among multiple users since it can be used in “lending library” fashion with users checking out devices because Configurator backs up user data on check-in and applies to a new device on check-out.

This guide covers each part of Configurator  with step-by-step instructions.

Apple has continually talked about the number of companies that have been testing or deploying iPads to its workers – and if you look around many workplaces today, you’re likely to see at least one or two iPads.

If you’re craving more than anecdotal evidence that the iPad is a serious business tool, however, a new ChangeWave study offers plenty of solid proof. The study shows that 84% of businesses looking to deploy tablets are planning to buy iPads within the next three months. That follows an earlier study that showed the iPad commands 96% of the business tablet market.

Will the new iPad gobble up so much bandwidth that it will cause serious network congestion and performance issues for small businesses or even major enterprises? Are businesses networks up to meet ever increasing demands of wireless devices and mobile professionals?

These are questions that networking vendor Brocade put to its customers recently, specifically highlighting the launch of the new iPad. It found that half of all businesses think that the new iPad to could add to the number of wireless devices on their networks and possibly increase the overall amount of traffic.

The Apple TV isn’t positioned as a business or enterprise product, but its small size, easy setup, and AirPlay make it a very solid presentation tool – and the low cost doesn’t hurt, either.

While the Apple TV has the obvious advantage of being wireless and integrated with other Apple products, specific business advantages beyond its small form factor and the ubiquity of HDTVs and other HDMI-enabled display devices like projectors aren’t always immediately obvious (though those are pretty big advantages in their own right) – but at least one company is designing its business solutions around Apple’s so-called hobby device.

Business Intelligence developer MicroStrategy has taken the Apple TV/iOS combination to a new level by building its mobile apps around AirPlay and the Apple TV.

A common complaint that I heard earlier this week at the CITE conference in San Francisco was that Apple wasn’t a “real” enterprise vendor. IT professionals have whined and moaned about the fact that Apple doesn’t behave like most enterprise vendors for years (as a long time Mac and Apple IT professional myself, I’ve probably muttered under my breath about Apple’s approach to the enterprise many more times than most of the CITE attendees). What’s changed, however, is that CIOs and other IT leaders can no longer simply say “no” anytime Apple or an Apple product is mentioned.

This week, Apple even reiterated the point by dropping Apple Configurator, a completely new free tool for managing iOS devices in business. It’s a tool that offers new workflows when it comes to how businesses work with iPads (and to a lesser extent iPhones) and Apple released without telling its mobile management partners or its enterprise customers.

To all those IT folks bitching and complaining that Apple doesn’t publish 18-month roadmaps and doesn’t reach out to every enterprise months in advance of a product upgrade or cancelation, I have to say this: deal with it.

If there’s a buzzword for here at the first CITE Conference, it would have to be trust. Virtually every discussion I’ve had over the past two days has boiled down to the level of trust between IT and users.

Trust may be the foundation of all healthy human relationships, but it isn’t something that comes easily to IT professionals in the workplace. That’s the underlying tension that IT staffers have when it comes to the consumerization of IT. It isn’t about devices or public cloud services. It’s about trusting the users that you support.

What do IT staffers and execs want to see in the iPad 3? Pretty much the same things as everyone else.

Apple is the pink elephant in the room at the CITE Conference in San Francisco. The company isn’t participating but the company’s products, particularly the iPad, are constantly being discussed. In talking to attendees about tomorrow’s iPad 3 launch event, there isn’t a specific IT-oriented feature that they want to see.

The consumerization of IT is about more than just a handful of users bringing their own devices into the office. That’s the big take away from the first morning here the CITE Conference in San Francisco. The real story is that movement may have started out with people taking their iPads to work and and checking Twitter throughout the workday, but it has become something much much greater.

At heart, this movement isn’t so much about devices, social networks, or cloud services – it’s about how these technologies have changed the relationship that people have with technology. Apple and other companies have made most people comfortable with technology and shown them an experience of solutions that just work.

The iPhone and iPad have been core players in the so-called consumerization of IT. This trend that is transforming whole industries is both a challenge and an opportunity for IT professionals, managers, and individuals in just about every field out there.

The first ever Consumerization of IT in the Enterprise (CITE) conference and expo as it kicks off this weekend in San Francisco. The conference is a unique opportunity to hear from IT and business leaders from every industry was well as vendors, experts, and end users that have jumped in and seized the reins of this new workplace phenomenon. On tap will be stories about innovation, case studies in successful mobile initiatives, and much more.

Dell attempted today to rebrand itself as an end-to-end enterprise IT vendor amid slowing consumer PC sales. The company appears to be following in the footsteps of IBM, which sold its PC business to Lenovo, and HP, which came close to selling off its personal systems division last summer.

Dell won’t be getting out of the PC business completely, at least not yet. The company will continue to produce its XPS line of computers, which it cites as a success. It will, however, move away from less profitable markets including PC peripherals.

A recent study of finance chiefs at over 200 companies revealed that one in six expect the job of CIO to be gone within five years. More than twice that many (40%) expected that IT will eventually be folded into the finance department. This highlights the impact of trends like BYOD, the consumerization of IT, and the growing importance of cloud services.

As IT departments struggle to deal with an ever-increasing influx of iPhones, iPads, Android devices, and other “consumer” technologies, this raises big questions. Would handing management of IT over to a CFO with limited technical experience help or hinder Apple’s position as a business vendor? Would that drive BYOD programs or inhibit them? Would this ultimately be beneficial to most employees at a company?

Although Android has an overall lead over iOS in smartphone marketshare, there are IT departments that remain hesitant on the platform. Unlike the iPad and iPhone, which are beginning to be seen to be as business tools rather than consumer-oriented entertainment devices, most Android phones have yet to prove that they offer a business feature that can’t be found on other platforms. Samsung’s newly announced Galaxy Beam smartphone may be the first Android phone to solidly offer something powerful and unique for business users.

The Galaxy Beam is Samsung’s new handset that includes a 15-lumen pico projector. Although Samsung’s press release for the phone offering a lot of personal entertainment uses, this is a device that has clear business potential.

A new report from Forrester makes it clear that IT departments and the users that they support are not on the same page when it comes to employees using their own devices in the workplace. In fact, according to Forrester’s survey of both IT staffers and knowledge workers illustrates that IT may be largely out of touch with how many users are bringing their own iPads, iPhones, and other mobile devices and how many devices each employee is bringing to the workplace.

This adds an interesting counterpoint to the study that we profiled early today that indicated that by and large IT departments are beginning to embrace BYOD and other parts of the consumerization of IT trend.