3 big problems with Apple Watch Series 3


There's still work to be done to perfect Apple Watch Series 3.
There's still work to be done to perfect Apple Watch.
Photo: Apple

The Apple Watch has come a long way from the first model. With each update, Apple adds important missing ingredients, like GPS, a faster processor, cellular and an altimeter.

So has Apple Watch finally reached its true potential? Cupertino certainly thinks so. Apple COO Jeff Williams described Series 3 with cellular as “the ultimate expression of Apple Watch” at last week’s special event.

But three big problems still remain (not including the cellular connectivity glitch Apple is scrambling to fix ahead of this Friday’s ship date).

Problem 1: You need an iPhone with a cellular contract

I assumed that with the addition of LTE, Apple Watch would become a true alternative to using a regular mobile phone. Maybe not a permanent replacement for an iPhone, but at least something you could take with you when you didn’t want to carry much bulk.

For example, every day I jog along the beach near my home. If the weather is nice, I like to take a quick dip in the sea, and dry off in the sun on the way back. It would be amazing to take a Series 3 watch with me so I’d always remain connected with friends and family, even when I’m soaking wet.

But I can’t. Why? Because I’m a Brit currently living in Spain. Apple Watch LTE is not available here. Although I could get one with EE, my UK carrier, Apple Watch does not support global roaming.

Sure, if you don’t spend much time abroad and you’re lucky enough to live in one of the few countries that Apple is supporting at launch, this is not that big a deal. But I think it is indicative of a bigger problem with the way Apple introduced cellular to Apple Watch: You can only use it with your iPhone’s existing cellular plan.

If not for this restriction, an LTE Apple Watch might be a tempting alternative to an iPhone for some users:

  • Parents could buy them for their kids: An Apple Watch is cheaper than an iPhone. Plus, kids won’t lose them because they’re strapped to their wrists, and parents can’t lose their kids thanks to the Find My Friends app.
  • Phablet fans no longer need an iPhone: For those who think an iPhone is too small and like to tote an iPad around in their man bag instead, an LTE Apple Watch could be the perfect addition to stay connected.

If Apple had included an Apple SIM with Series 3, like the one in iPad Pro, the company could have launched the device globally, made it a stand-alone device and allowed people to roam with it too, buying data plans on the hoof, without needing to piggyback on an existing iPhone contract.

Sure, that would mean your phone number changing, but honestly, who makes regular phone calls anymore?

Problem 2: No always-on display

A flashy feature of the Samsung Galaxy S8 is its always-on display. There isn’t much point to a phone’s display staying on constantly (sorry, Samsung). But for a smartwatch I think it would make a lot of sense.

I find it frustrating when I’m running and I raise my wrist to check my pace, then must wait for the Apple Watch screen to wake up. Sure, it only takes a moment, but for most fitness applications, a moment is a long time.

It would be fine for the screen to dim a little to preserve battery when the watch is not raised. But for it to switch off altogether just feels clunky in this day and age. If Samsung can solve this on a phone, then surely Apple can do it on a watch.

It’s embarrassing when I try to show someone my watch and the screen just won’t wake up. And it’s not much of a fashion accessory when only the wearer can see the watch face. For everyone else, it’s just a fugly blank rectangle.

Problem 3: Poor GPS sample frequency

GPS devices like Apple Watch take regular “samples” of your location. Each sample is the coordinates for your location at a specific point in time during your workout. Apps like Nike+ Run Club use these samples to plot route maps of where you ran.

I tested the GPS data I get from my Series 2 Apple Watch pretty extensively last year, and was disappointed to discover that the Nike+ Run Club app got the coordinates for my location to plot on the route map just once a second.

That did not compare favorably with the four samples per second I got from my (much cheaper) TomTom Spark. I get four times as much data on my location from TomTom than from my Apple Watch.

Given that Apple pitches its wearable as a “premium sports watch,” I expected it to provide better GPS tracking than my TomTom, not worse.

I was hoping that during the Apple Watch Series 3 segment of the iPhone X event we’d hear something about improvements in GPS sample frequency. But Apple made no mention of it. It seems unlikely Apple would improve it without saying anything, but I’ll need to test the new hardware to be sure.

I don’t mean to be one of ‘those’ users

Users can be an ungrateful bunch. I know this from my own experience as an app developer. Whenever we add a new feature to our app, especially one that users have been wanting for ages, they tend to just say “finally!” and move on to demanding the next item on their wish list. It can feel like a bit of a thankless task.

So let me say that I think it’s awesome that Apple added cellular to Apple Watch. It’s astounding that Cupertino managed to cram it into a watch that is pretty much the exact same size. Squeezing in the altimeter, too, is pretty remarkable. I will definitely be upgrading when it reaches Spain.

Will Apple fix these problems?

There’s a time-honored structure to all Apple keynotes — and last week’s was no exception. The execs start with the least-interesting product. Then they build their way up in a crescendo to the “one more thing” show-stopper at the end. So I was disappointed to see Apple Watch Series 3 first up on the schedule, before even Apple TV, which Cupertino has referred to dismissively as a “hobby project.”

How things have changed. When Apple unveiled the Apple Watch in 2014, it got top billing in the “one more thing” slot.

Apple CEO Tim Cook crowed last week that Apple Watch has overtaken Rolex to become the “No. 1 watch in the world.” But I can’t help suspecting that he is still a little disappointed with how things have turned out.

Apple Watch supposedly marked the company’s move into luxury fashion products. There was even a solid gold model. But pretty much everyone opted for the cheapest “Sport” model, which eventually became the default. Fancy features like steel link bracelets became relegated to optional accessories.

The watch was once touted as the “next chapter” for Apple. A new platform to rival the Mac and the iPhone. But now Apple’s marketing focuses on health and fitness, and other features like Digital Touch are all but forgotten.

Apple Watch still packs potential

I hoped the addition of LTE would reinvigorate the marketing of Apple Watch. Instead, Apple is sticking closely to its new health and fitness angle. Even cellular phone calls were given a fitness angle by (rather oddly) demoing how you can take a call while paddleboarding.

I still believe Apple Watch has huge potential. Not just as a fitness device, but as a genuine alternative to iPhone. LTE is an important step forward. But Cupertino still needs to do more to realize the “ultimate expression” of what Apple Watch could be.

Maybe one day it will once again be worthy of that hallowed “one more thing” slot.

  • Richard Ludwig

    It would be nice if some of Apple’s “iPhone Only” features were available on other devices (i.e. make the Health app available on the iPad and perhaps make a Mac OS Health app) so that the watch would either become more stand-alone or, more likely, could be a companion to any Apple device.

    When watching the keynote, I saw them mention LTE and I thought “Yawn! Phone calls on my watch… no thank you. Meh.” Then they mentioned streaming music right from Apple Music… “Bing!”

    I like the idea of ditching the phone. I would ditch my iPhone in a minute if they released an iPad Mini with the iPhone Plus camera and the apps/connectivity the phone has exclusively. As it is, my phone is just a camera, music player, and data gatherer.

  • stanhope

    3 words….don’t buy it!

    • oriorda

      One word: Nuts

      • Bill

        Agreed. My Apple watch 3 would not reliably make phone calls and it wouldn’t connect to lte during set up. The Appled ad’s are very missleading. This product is underperforming and unreliable. Apple should be ashamed of its self for miss leading customers.

      • oriorda

        Take it back then. Apple doesn’t make a practice of misleading anyone: generally they underclaim and over-perform. If you have a problem however, Apple will fix it or give you your money back.

    • Bill

      I totally agree. It doesn’t perform as advertized!

    • Bill

      The product is unreliable and doesn’t work as advertized. I couldn’t get cellular working during the set up process. Nothing but problems. Wouldn’t reliably make phone calls. Throw Tim cook in JAIL for fraud! Buying this product was a very kvery bad experience!

  • Maxim Pushkarev

    If LTE is so big problem, buy one whiteout )
    Need more accuracy and always on screen, buy a Garmin.

    • Bergman

      I had the Garmin Fenix 5 and had all kinds of problems. It’s battery drained in less than a day and I had to do a wipe and reboot to fix that. Also consistently dropped bluetooth connection on my the garmin connect app on my phone even though it showed up as connected on my phones bluetooth settings. The metrics are great but the technology is flawed big time.

    • Bill

      Garmin who?

  • I like the always connected idea but I would like to be able to disable voice calls. Although I have taken voice calls on my watch, I don’t always want the phone aspect. There are many times that I leave my phone in the car because I don’t want calls or the distraction. I don’t mind text messages and would like the connectivity for the other applications.

  • John De Melo

    Boy talk about “Big” Problems… Considering it only costs me $5/mth to add the Apple Watch to my Bell plan, no Big prob here. It cost me $10/mth to add my iPad Mini & that was a couple of years ago.
    As far as “Always On” people complain they don’t have it, then complain that the battery doesn’t last. Nuff said. “Biggie #3, Don’t run, don’t want to run…….

    I used to work in Customer Service, every time I’d hear (“I’m not one to always complain but…) you’d roll your eyes (or at least in your mind if in person) thinking “Of course your not”. At least you left it for the end otherwise you wouldn’t get the clicks.

  • Geoff Brandt

    The health angle makes sense from a $$ perspective. You’ve got 70 million boomers retiring in the next 15 years and they are going to consume a monumental amount of stuff to keep themselves alive for as long as possible. Apple’s watch will be right in the middle of this.

    I purchased a watch because I was concerned about my heart rate (later found to be aFib). I had already purchased AirPods because I talk all day for work and having one in my ear with no cord that I can command Siri with seemed like an efficiency dream which turned out to be true.

    Now with the two very unobtrusive devices together, I use the phone much less than I used to. Meaning it’s in my pocket more than in my hand as before. I like the direction Apple is taking with “wearables”.

    • Bill

      70 million old people running? Its not going to happen. I am a boomer and I can tell you that as you age, you constantly have less and less energy. I am in my seventies and just walking through the grocery store tires me out for the rest of the day!

  • bolter79

    wow I had no idea the gps was like that, been using a Moto 360 sport for a while now and was looking forward to getting a new Apple Watch series 3 and was really hoping the gps was going to be better than the mess it is on the 360 sport

  • Bill

    I bought the watch 3 and had nothingbut problems. I couldn’t connect it to celluar when setting it up and Verizon couldn’t fix the problem! As a tethered device to my iphone making calls on the watch was unreliable. I took it back to the Verizon store where I bought it. They couldn’t fix the problems either so I got my money back. Apple is hyping a piece of krap.

  • Bill

    I hope someone sues Apple for false advertizing! Apple sold customers a product that they knew did not work right! Thats fraud and Tim Cook belongs in jail!