December 5, 2002: Cupertino says it served its millionth unique customer in the Apple Store online, marking a significant milestone for the company. It is a benchmark worth celebrating for Apple, which launched its online store just five years earlier.
“Reaching our 1 millionth customer is a major milestone, and is proof positive that our online shopping experience is second to none,” Tim Cook, Apple’s executive vice president of worldwide sales and operations at the time, said in a statement. “The Apple Store is a popular way for a growing number of consumers and businesses to buy Apple products, and with extensive build-to-order capabilities, easy 1-Click shopping and free shipping on orders, it’s never been easier to buy a Mac online.”
Apple Store online becomes a major success
Apple didn’t totally fail to see the importance of the internet during the 1990s. It ran services like Cyberdog, an OpenDoc-based suite of internet applications. It also operated eWorld, which was part messaging service, part news aggregator. (Both died by the time Steve Jobs returned to Apple in 1997.)
However, it is fair to say that — like a lot of companies established pre-internet — Apple was fumbling around looking for a way to tack the burgeoning World Wide Web onto its existing business. And in the mid-’90s, Cupertino continually came up short.
Apple embraces the internet
Things changed rapidly when Jobs returned, however.
First came the iMac G3, a computer explicitly advertised as a tool for getting families and individuals onto the internet for the first time. Apple followed that with the similarly styled iBook, a colorful clamshell laptop that helped usher in the Wi-Fi revolution with its cable-free AirPort networking card.
But Apple still lagged when it came to using the internet as anything other than a news page. Jobs wanted to rectify that. While running NeXT, he oversaw the development of a web application technology called WebObjects. When Apple acquired NeXT, Cupertino used this technology to build an online store to sell Macs.
See you in Dell
Apple — like the rest of the computing world — witnessed Dell Computer Corporation’s success using this strategy in the early 1990s. Dell founder and CEO Michael Dell famously dissed Apple, saying that if he was running the company, he would shut it down and return the money to shareholders.
Perhaps motivated partly by wanting to turn the tables on Michael Dell (we know that comment irked Jobs), the Apple CEO personally oversaw the development of the online Apple Store. And he undertook the project with his typically blunt, perfectionist manner. As Jobs said during an Apple keynote, referring to Dell’s “rude” comment, “We’re coming after you, buddy!”
The move made total sense for Apple. As physical Apple retail stores showed, the company long had been disappointed by the way third-party retailers presented its goods. Apple wanted total control to showcase its products properly. An online retail store proved perfect for that.
Apple Store online: Success from the start
When the online Apple Store launched in November 1997, it racked up more than $12 million during its first month of sales. Jump forward to 2002, and the 1 millionth unique Apple Store customer showed Cupertino’s strategy succeeded in a major way.
In later years, Apple would celebrate other landmark events, particularly during the iTunes era (with its heavy focus on numbers). Apple has since pulled back from such transparency.
What was the first Apple product you ever ordered online? Leave your comments below.