Today in Apple history: Apple reinvents the computer store

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Steve Jobs gives us a sneak peak at the first Apple store prior to its opening.
Photo: Apple

May15 May 15, 2001: Steve Jobs flips the script on the dreadful experience of computer shopping, unveiling an ambitious plan to open 25 innovative Apple stores across the United States.

The first two Apple stores, located at Tysons Corner in McLean, Virginia, and the Glendale Galleria in Glendale, California, are set to open later that week. But this is about much more than just a couple of retail outlets. It’s a radical reinvention of tech retail that will change the way computers get sold.

Tekserve’s Apple artifacts wind up in Ukrainian museum

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MacPaw Apple museum

Photo: MacPaw

When legendary Mac repair shop Tekserve closed its doors last summer in New York City, Apple fans of a certain age experienced two deaths.

They bade goodbye to the original Genius Bar, technicians that had been servicing their devices for nearly 30 years. Those fans would also never again stare at Tekserve’s impressive Apple computer artifact collection, which was quickly auctioned off to an unknown bidder for $47,000.

The collection returned to a museum display today, more than 4,600 miles away in the Ukraine. Its new home is at the headquarters of software developer MacPaw.

Apple extends service for buggy Smart Keyboards

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You can thank Microsoft for this... apparently.
You can thank Microsoft for this... apparently.
Photo: Apple

Apple says it will service “functional issues” on Smart Keyboards for the iPad Pro for up to three years, according to internal memos sent to Apple stores and service providers recently.

The company, in the memo sent last week, acknowledged that some Smart Keyboard owners experienced stuck or unresponsive keys as well as non-working Smart Connectors. Apple says it will fix any qualifying keyboards free of charge within three years of the date of purchase. The company will also give a refund to any customer who already paid for service on a Smart Keyboard.

Apple tops tech support rankings for third year in a row

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The Genius Bar is one of the best things about buying a Mac.
The Genius Bar is one of the best things about buying a Mac.
Photo: Apple

If you want to get the absolute best tech support for your laptop, pay the Apple tax and get a Mac.

In the latest annual Tech Support Showdown rankings, Laptop Magazine has awarded Apple the number one spot for the third straight year. Apple beat out nine other companies, but it’s starting to get some serious competition from companies like Acer that are focusing more on online service.

Apple must pay $2 million to employees it screwed over

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Photo: Milo Kahney/Cult of Mac

Apple’s former retail employees have come away victorious in their long legal battle against Apple in California.

A jury has ordered Apple to pay $2 million, after the iPhone-maker has found to have illegally denied retail staff meal and rest breaks and took weeks or months to give departing employees their last checks.

Apple store employee: iPhone battery replacement is a mess

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Genius Bar expert says Apple has "no real plan" to deal with problem.
Photo: Ste Smith/Cult of Mac

Apple was quick to rectify the “random shutdown” problem affecting some iPhones by offering in-store battery replacements for affected customers. Unfortunately, it seems that already-busy Apple store employees aren’t too happy about the replacement program.

Given that each replacement takes between 20 and 45 minutes, and staffers are doing 15 to 30 replacements per day, it’s quickly adding up to “more than we [can] replace,” according to a longtime Genius Bar guru.

The new MacBook Pro may have some battery issues

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Some owners of the new MacBook Pro report unexpectedly short battery life.
Photo: Apple

Apple’s innovative new MacBook Pro may come with a battery that is a magnet for problems.

Several owners of the MacBook Pro with Touch Bar have taken to Apple’s support forums and Twitter to complain that the battery inside the new machine doesn’t last nearly as long as advertised.

How to find out if your iPhone 6s battery is eligible for replacement

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The iPhone 6s has more junk in the trunk.
The iPhone 6s has more junk in the trunk.
Photo: Apple

Apple is offering iPhone 6s customers a free battery replacement for devices that unexpectedly shut down. The problem mostly affects iPhone 6s units made between September 2015 and October 2015.

If you’re not sure when your iPhone 6s was made, you can use a new tool created by Apple to find out if your device has a faulty battery.

Here’s how to check: