Apple was bested by Samsung in the results of J.D. Power’s latest tablet customer satisfaction survey, marking the first time that Apple hasn’t come out ontop in the rankings in over two years.
Samsung was the only tablet manufacturer to improve its score since the last survey was released in April by jumping from a 822 to a score of 835, even though it finished third behind Apple and Amazon in the last survey. Apple ranked second in the latest survey with a score of 833 with strong scores in both performance and ease of use.
Following on from the news that Samsung shipped 2.6x the number of smartphones that Apple did last quarter, new figures released by research firm IDC show that Samsung tablet shipments grew by 123% to 9.7 million tablets over the same period. While Apple still leads the way with 29.6% of the tablet market, this is down considerably from the 40.2% share the company captured during this same quarter last year. Samsung meanwhile holds a company record 20.4% of the market, while Asus holds 7.4% (representing a 53% year on year increase). The two biggest growth companies for tablets are Acer and Lenovo — with their shipments increasing 346% and 420% respectively to represent 0.9% and 1.1% of the overall market.
If you switched from an iPhone to an Android-powered smartphone because you felt a 4-inch display was just too small, then Apple may give you a reason to switch back next year. Several industry experts are predicting that the Cupertino company will step up its pursuit of high-end Android smartphones by finally introducing a larger 5-inch display with the iPhone 6.
A Google smartwatch powered by Android with built-in Google Now is in the late stages of development, according to people familiar with the matter, who have been speaking to The Wall Street Journal. Google is now in talks with Asian suppliers, which could begin mass producing the device “within months.”
Although Apple is still (very) profitably plugging along with the iPhone, there’s a new king of smartphones, and it’s Samsung. The Korean gadget maker continued to dominate smartphone sales in the third quarter, shipping over 88 million smartphones this quarter compared to just 33.8 million iPhones shipped. And it gets worse for Apple.
Samsung has struck a $100 million deal with the NBA that will see its tablets and televisions used courtside during games. The deal is seen as a strategic move that could expand the global reach of both parties, shoving Samsung’s logo and devices into the faces of NBA fans, and putting NBA content into the hands of Samsung’s customers.
Samsung has been fined $340,000 by Taiwan’s Fair Trade Commission for an Internet campaign against HTC that violated fair trade rules. The South Korean company paid students to praise its own smartphones in online reviews while slamming those of rival HTC.
When you’re the head of one of the nation’s four largest mobile carriers, you’ve got access to a lot of phones. You’ve probably got to try them out all the time. But do you ever have access to so many phones that you forget which is which, or that the iPhone in your hand is not, in fact, a Samsung Galaxy phablet?
Samsung looks to be preparing its own extended warranty plans that will provide additional coverage for its smartphones, tablets, and other consumer electronics, according to a new trademark registered with the U.S. Patent & Trademark Office.
Called “Protection Plus,” the service is expected to offer the same kind of protection that is available to iPhone, iPad, and iPod users with AppleCare+.