mobile management - page 6

The costs of not complying with HIPAA (the 1996 Health Insurance Portability and Accountability Act), which includes self-reporting of data breaches, can be steep. Blue Cross Blue Shield of Tennessee recently finalized a settlement with the Department of Health and Human Services for $1.5 million for a recent breach (on top of a $17 million price tag for the investigation and remediation actions). HHS seems to be making a a show of high profile enforcement as a way to encourage better compliance among smaller organizations, including hospitals and individual medical practices.

This raises the question of whether or not using the iPad in healthcare increases the risk of privacy violations. If so, will a show of force on the part of HHS dampen the enthusiasm for the iPad in healthcare?

BYOD is certainly one of the biggest technology buzzwords right now. The concept of users supplying their own iPad, iPhone, or even their own MacBook can create challenges for IT, but it can also provides advantages. Users choosing the devices and apps that they feel most comfortable and productive using is one. Businesses not needing to pay for mobile devices themselves or plans to support them is another.

One of the basic assumptions when it comes to considering, testing, and implementing a BYOD program is that the ability to bring personal tools into the workplace is something that users ultimately want and think will improve their work. The rest of the discussion, including practical issues like device or data management and the range of devices to be support, is predicated on this core assumption that BYOD is desirable on the part of users.

But what if that isn’t really the case? According to a report based on research in Australia and New Zealand, that may not be the case and it may actually be a form of peer pressure driving the BYOD revolution more than pressure from users.

One of the big fears CIOs and IT staffers have about the consumerization of IT and BYOD trends is that mobile devices like the iPad and iPhone combined with personal cloud services like iCloud, Google Docs, and Dropbox make it very easy for confidential business data to leave the office and the company network.While this is a definite fear for IT staff, how do most knowledge workers view the risk and the consequences of such so-called data sprawl?

According to a recent study, four out of five workers rank removing confidential data from the office as an offense that should get a person fired and yet 90% believe that it happens on a regular basis.

LTE is one of the key features available on the new iPad. All that extra speed can be a great feature for consumers and business users alike, although the ability to burn through data that quickly means that all LTE iPad users need to be more conscious of their data use than with the previous 3G iPads (the same will no doubt be true for the next iPhone).

A new study claims that most iPad Internet access (94%) still takes place over Wi-Fi networks, however. That seems like bad news for carriers and it sounds like comforting news for CIOs and IT professionals worried about unknown iPads in their companies. After all, if only 6% of iPad connections occur over 3G/4G, then most iPads in the office are using a corporate network and can be tracked and monitored to ensure data and network security.

Unfortunately digging into the actual data from the study reveals iPad users with 3G and LTE models are actually spending a lot more than 6% of their time using their cellular connection.

Earlier this week, we highlighted the growing need for companies to develop more comprehensive approaches to iPhones, iPads, and other mobile devices than simply purchasing and implementing a mobile device management console. The device-only approach isn’t always a solution in itself and there’s a growing trend of focusing on managing the information and apps on an iOS device instead of (or in addition to) the device itself.

As this multi-tiered model becomes more common, businesses are typically looking at multiple solutions, which is prompting companies in this space to develop strategic partnerships or consider acquisitions as a way of offer businesses a more integrated approach. Two instances of this were the announcement of Good and Box partnering for secure data and enterprise cloud storage and Symantec’s acquisition of Nukona and Odyssey.

Another partnership was announced yesterday between MDM vendor MobileIron and enterprise wireless firm iPass.

Yesterday’s news that RIM is looking to hire iOS developers with the intention of creating iOS apps unleashed a lot of speculation about what the BlackBerry manufacturer might be planning to release for iPhones and iPads. After initially being tight-lipped and refusing to comment on the job posting, RIM’s PR team revealed that its iOS app development plans center around its BlackBerry Fusion product.

BlackBerry Fusion is RIM’s new mobile device device management solution. The product, which RIM launched earlier this year along with the first major update to its PlayBook tablet’s OS, can manage BlackBerry and PlayBook devices. RIM plans to and support for managing iOS and Android devices as well.

RIM’s statement was pretty vague beyond confirming that it’s new management solution will be the focus of this position, leaving room for speculation as to what additional features an on-device app will enable under RIM’s new management console.

For many IT shops, the iPad and/or the iPhone can be a conundrum. While iOS has built-in enterprise capabilities, they may not be immediately apparent. There’s also the fact that Apple doesn’t act the same way as most enterprise vendors. Apple does offer enterprise sales and support teams, training and certification programs, and a solid selection of enterprise-related resources, but rarely promotes them. This can be disorienting and frustrating to most IT professionals.

Often there’s a sense of urgency around getting iOS devices integrated securely that adds to this stress – it can be because executives want them, users are bringing them in and doing work on them already with no regard for IT or policies, or because there’s been a decision to offer iPads to specific users or groups.

The ideal beginning when faced with this prospect is to take a deep breath and then to begin breaking down the issues that need to be addressed and prioritizing and handling them. As with other major IT projects, you’ll probably need to develop stop-gap measures to keep things running until your final solution is ready to be rolled out.

There are multiple ways that companies can approach mobile management. The most common approach is device management where IT pre-configure a device and locks it down by not allowing users access to certain features and/or prevents the installation of apps. There’s also the approach of locking down data in which enterprise apps allow IT to create and manage an encrypted sandbox for business data on the device. There’s also the option of taking a lighter hand and issuing policies about acceptable use where IT can use device management tools to ensure that users are complying with those policies.

There are pros and cons to each approach but the truth is that there’s no need to pick one approach over the others. An effective management strategy can actually employ multiple styles of management. It’s also important to remember that mobile management doesn’t need to be one size fits all – it’s perfectly fine to use different levels of management and security based on the job functions of users, on the ownership of devices, or on the devices themselves (and their OS version).

The idea of mixing mobile management options as a best practices got a boost this week in a pari of announcements my some of the major players in the enterprise mobility space.

A year or two ago, IT departments were focused on mobile device management (MDM) as a way to secure smartphones and other mobile devices. It was a natural extension of how IT had always handled technology in the workplace. While there are times that strict device management is the best approach (such as K-12 schools), IT departments are beginning to realize that MDM isn’t always the course of action.

In fact, the rush to lock down every device feature was little more than stale and rather old thinking on the parts of IT leaders who are now looking for better options.

Over the past two years, the Internet has been flooded with stories about the next iPad-killer. The iPad-killing hype has been applied to the Cisco Cius, Motorola Xoom, BlackBerry PlayBook, HP Touch Pad, and Galaxy Tab just to name a few. Several of these products were specifically hyped at being business tablets – alternatives to the iPad in the workplace.

At the end of the day, however, the iPad still rules the tablet space in general and the business tablet in particular. Despite being a “consumer” device, the business tablet market is really the business iPad market. The latest statistic to drive this point home is that, during the new iPad launch, Apple sold more iPads in one weekend during than one quarter of Android tablets ever sold.

Sales figures like that pose a question for IT departments – Is there a point to developing support models for Android tablets?

Just a few short weeks ago, Michael Dell announced that his company should no longer be considered a consumer PC and device maker. Dell should now be considered an IT vendor with a focus on enterprise data center products, went the message. The company was going to get out of the device and peripheral business.

What a difference a few weeks can make when it comes to a company’s message. While the tech world focused on today’s launch of Apple’s new iPad, Dell’s chief commercial officer Steve Felice was talking up the company’s ability to challenge the iPad in business environments. Or put more accurately, the ability that Dell will have to challenge the iPad when Windows 8 ships later this year.

If you bought a new iPad with LTE today, you may already be using it at the office or planning to do so on Monday morning. The iPad is a great business device and it’s becoming more commonplace for workers to provide their own smartphones and other mobile devices. The addition of LTE really bumps up what you can do on the road or after hours.

But that LTE service, which expands how productive you can be away from your desk comes with a price tag that you’re probably paying out of your own pocket. If you regularly use LTE (or even 3G) service on your new iPad or other device for work, should your employer be footing part of the bill?

One of the first things most IT folks will think about Apple Configurator is that it’s pretty limited compared to some of the mobile device management suites on the market (including Apple’s Profile Manager in Lion Server). MDM suites are designed to make device management as easy, automatic, and wireless as possible. Most include robust monitoring and reporting features – virtually all can use Apple’s push notification system to update a managed device at any time.

Configurator, on the other hand, requires connecting each iOS device to a Mac using a USB cable to perform any administrative tasks like configuring device settings, assigning a device to a user, installing apps, or updating iOS. That means that Configurator isn’t appropriate for a lot of businesses or workplace situations. Yet, for some organizations, Configurator is a more ideal tool than most MDM suites because of its hands-on approach.

So, what kinds of environments is Apple Configurator suited to?

The new iPad’s LTE option offers a lot of potential for mobile professionals, particularly the Verizon version because it will support the iOS personal hotspot feature. The plans available from both AT&T and Verizon are pretty much in line with the previous iPad 3G plans for individual customers.

While plans for individuals are fairly straightforward, the options for business can be much murkier. Both carriers offer business plans and bundles, but no two businesses have the same needs or mix of devices. If your business is considering new iPads with LTE, you’ll want to sit down with your account rep to get the details about what options you have and possibly negotiate with them to get the best deal – but doing a thorough review of your existing mobile plans first can put you in the driver’s seat during those negotiations and save your company a ton of money.

Quickoffice is launching an enterprise version of its signature Microsoft Office-like iPad app that includes several noteworthy enterprise features, including data encryption and the ability to disable some consumer-oriented features that could lead to confidential business data being copied off of a user’s iPad. The update also incorporates volume licensing through Apple’s volume purchase plan as well as a year of premium maintenance and support.

While there are a number of solutions out there that offer iPad users the ability to view, create, and edit Office files, including Apple’s iWork apps, they tend to fall short of some enterprise needs. While it’s possible to meet these security and management needs by using a combination of mobile management products and native apps, those combinations really don’t integrate well into a single solution. The new Quickoffice ProSelect HD app is designed to address the security needs of IT and the productivity needs of users with a single app.

One short sentence in the help documents for the new Apple Configurator tool shows that the company is aware that many workers are bringing their personal devices into the office. More noteworthy is the fact that it shows that Apple is thinking about some of the potential privacy issues that can arise in situations like BYOD programs where a personal iPhone or iPad is managed by a company’s IT department.

The sentence in question is in the section on supervised or managed devices. It reads as follows:

Important: When a device is initially supervised during the Prepare process, it’s wiped of all content and settings. This prevents a person’s personal device from being supervised without their knowledge.

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Apple Configurator is a new free tool that let’s you manage iOS devices in business or education settings. The app can be used simply as an initial deployment tool or as an ongoing management solution. It’s particularly well suited to environments where iPads and other iOS devices will be shared among multiple users since it can be used in “lending library” fashion with users checking out devices because Configurator backs up user data on check-in and applies to a new device on check-out.

This guide covers each part of Configurator  with step-by-step instructions.

Apple included a list of new features in the release notes for iOS 5.1, which became available on Wednesday alongside the announcement of the new iPad. It seems that Apple included some unannounced features as well – some of which enable more iOS device security and management when paired with a mobile device management (MDM) suite or with Apple’s new Apple Configurator tool for iOS.

The new management features seem to be primarily related to Siri on the iPhone 4S and they include the ability to prevent any use of Siri while an iPhone 4S is locked as well as the ability to filter out profanity. Additionally, as noted by the Intrepidus Group, a security consulting firm, is the ability to block location services on any iOS device.

A common complaint that I heard earlier this week at the CITE conference in San Francisco was that Apple wasn’t a “real” enterprise vendor. IT professionals have whined and moaned about the fact that Apple doesn’t behave like most enterprise vendors for years (as a long time Mac and Apple IT professional myself, I’ve probably muttered under my breath about Apple’s approach to the enterprise many more times than most of the CITE attendees). What’s changed, however, is that CIOs and other IT leaders can no longer simply say “no” anytime Apple or an Apple product is mentioned.

This week, Apple even reiterated the point by dropping Apple Configurator, a completely new free tool for managing iOS devices in business. It’s a tool that offers new workflows when it comes to how businesses work with iPads (and to a lesser extent iPhones) and Apple released without telling its mobile management partners or its enterprise customers.

To all those IT folks bitching and complaining that Apple doesn’t publish 18-month roadmaps and doesn’t reach out to every enterprise months in advance of a product upgrade or cancelation, I have to say this: deal with it.

Along with announcing the new iPad and Apple TV (and related iOS and app updates), Apple released a new tool for managing iOS devices in business and education. The new Apple Configurator app is a free download in the Mac App Store for Macs running Lion. Although it takes the sting out of managing iPads, iPhones, and iPod touches for smaller organizations, it won’t replace more full feature mobile management solutions for mid-size or larger companies.

If there’s a buzzword for here at the first CITE Conference, it would have to be trust. Virtually every discussion I’ve had over the past two days has boiled down to the level of trust between IT and users.

Trust may be the foundation of all healthy human relationships, but it isn’t something that comes easily to IT professionals in the workplace. That’s the underlying tension that IT staffers have when it comes to the consumerization of IT. It isn’t about devices or public cloud services. It’s about trusting the users that you support.

The iPhone and iPad have been core players in the so-called consumerization of IT. This trend that is transforming whole industries is both a challenge and an opportunity for IT professionals, managers, and individuals in just about every field out there.

The first ever Consumerization of IT in the Enterprise (CITE) conference and expo as it kicks off this weekend in San Francisco. The conference is a unique opportunity to hear from IT and business leaders from every industry was well as vendors, experts, and end users that have jumped in and seized the reins of this new workplace phenomenon. On tap will be stories about innovation, case studies in successful mobile initiatives, and much more.

Many pundits have made the argument that the iPad’s days in the business and corporate world will be numbered once Microsoft releases Windows 8 and Windows on ARM (WOA) tablets later this year. The biggest rationale behind this argument is that corporate IT departments will feel much more comfortable deploying and managing Windows devices and that they will already have the skills, tools,  and resources needed to setup, secure, and roll out Windows-powered iPad competitors.

That argument lost a lot of credibility this week when Microsoft acknowledged that WOA tablets cannot be managed like other Windows variants including Windows 8 on PCs and x86 tablets or PCs running Windows 7, Vista, or XP. This makes the iPad much more suited for business than Windows on ARM devices.

A recent study of finance chiefs at over 200 companies revealed that one in six expect the job of CIO to be gone within five years. More than twice that many (40%) expected that IT will eventually be folded into the finance department. This highlights the impact of trends like BYOD, the consumerization of IT, and the growing importance of cloud services.

As IT departments struggle to deal with an ever-increasing influx of iPhones, iPads, Android devices, and other “consumer” technologies, this raises big questions. Would handing management of IT over to a CFO with limited technical experience help or hinder Apple’s position as a business vendor? Would that drive BYOD programs or inhibit them? Would this ultimately be beneficial to most employees at a company?

Last month, OnLive launched its free cloud-based Windows desktop app for the iPad. OnLive Desktop provides iPad users with a cloud-based Windows 7 desktop that comes complete with the standard Microsoft Office apps (Word, Excel, and PowerPoint) and 2GB of storage. This week, the cloud-gaming company expanded the features and storage available to OnLive Desktop users via new subscription plans – one of the most notable being that OnLive Desktop can now play Flash videos and content.

The company will also be adding a more full featured “Pro” plan that will let users install additional Windows applications and an enterprise service that would allow companies to configure and manage virtual Windows desktops on the iPad’s of employees.