mobile management - page 5

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here and read our Mobile Management manifesto here.

Centrify’s DirectControl for Mobile offers free device management capabilities. Unlike many other management solutions, device management can be performed using mobile-specific Active Directory group policy extensions rather than any additional interface (though a cloud service interface is also available). Being a free solution, DirectControl for Mobile focuses on a handful of device security functionality. Centrify plans to extend the offering over the course of this year with a full featured premium edition. Although completely functional (see our review), Centrify still lists DirectControl as being a beta release. For organizations with minimal needs or limited budgets, DirectControl is a good option. Centrify also produces a Mac client management tool called DirectControl for Mac that uses Active Directory extensions for securing and managing Mac workstations.

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here  and read our Mobile Management manifesto here.

Boxtone offers a range of mobile management capabilities for iOS, Android, and BlackBerry. The company has strategic partnerships with multiple carriers as a device and expense management solution. Boxtone also has partnerships with companies like Good and Accellion for secure on-device data storage as well as a range of other enterprise technology vendors. These relationships can help integrate services that Boxtone doesn’t provide one its own. The company also offers a support and operation management capabilities that go beyond traditional mobile management.

The BYOD movement has transformed the relationship between IT staffers and other employees in a wide range of companies. While there are benefits to BYOD, there are also headaches – and securing data on personal devices and/or securing the devices themselves is one of the biggest. While there’s an ongoing discussion about whether to manage data, apps, or devices, right now most companies are developing a strategy that has a mix of approaches.

All that could change if the mobile management industry unfolds the way Gartner analyst Ken Dulaney expects. Dulaney is an advocate of creating what he calls “beneficial viruses” that companies can layer into apps and data itself – the idea being that the data could delete itself if it becomes compromised.

The iPhone and iPad are revolutionizing business as we know it, causing companies to throw out old playbooks that mandated strict control over every piece of technology in the workplace. That revolution is liberating workers everywhere to choose their own devices, pick the best apps, and enjoy using technology in the office for the first time since… well ever.

All this month, we’re going to spend time highlighting the businesses helping to power that revolution: companies that take iPhones and iPads into the office and let them drive and control all the enterprise systems in place in your workplace.

While it will be six months or longer before Microsoft releases Windows 8 and its companion products, the company has been putting out a lot of information about its plans lately. One big Windows 8 mystery to date is Windows for ARM based tablets. Formerly known as Windows on ARM (or WOA), the company recently settled on Windows RT as the official name for Windows 8 on low-cost ARM-based tablets.

Microsoft is very clearly positioning Windows RT tablets as iPad competitors for both the home and business markets. Until recently, there wasn’t much solid information about them beyond that they would include a touch optimized full version of Office. With the information released recently, however, there’s enough detail to speculate how Windows RT tablets will stack up to the iPad in business.

Mobile management and security vendor Good released its quarterly device activations report. The report covers January through March and showed that the iPhone 4S was the commonly activated mobile device among Good’s business and enterprise customers followed by the iPad 2. The iPad overall (original, iPad 2, and new iPad) accounted for virtually all tablet activations.

Good’s quarterly report focused on iOS and Android device activations. The data is based on a mix of both business-owned devices and employee personal devices used in the workplace as part of a BYOD strategy.

Microsoft has decided to jump into the mobile management marketplace. The company has announced plans to retool its Intune cloud-based desktop management service to manage iPhones, iPads, and some Android devices. The news follows RIM’s similar decision to include iOS and Android management in the new BlackBerry Mobile Fusion console that it designed for its PlayBook tablet.

Microsoft’s Brad Anderson, corporate vice president of the company’s management and security division division showed off the new version of Intune at Microsoft Management Summit (MMS) in Las Vegas. Anderson’s presentation, however, wasn’t able to illustrate Intune’s upcoming iOS management capabilities because the iPhone used in his demo failed to perform properly with the Intune release being used – an event that The Register reported as seeming “as though the spirit of Steve Jobs was in the room.”

Mobile app management company Apperian announced two new features for companies looking to expand the use of iOS, Android, and BlackBerry apps as part of an overall mobile strategy. One feature aims to connect end  users within a company with IT staff and developers for collaboration on new and existing apps. The other is designed to give employees an easy way to rate and comment on apps already in use.

Apperian provides app management and deployment services for business and enterprise customers. The company’s EASE platform allows IT to create internal app stores showcasing both internal apps and public apps that are available through the iOS App Store. The company also provides a range of related services including the ability to push out apps and updates to devices over the air.

Apple has released the first update for its free iOS Apple Configurator tool. Configurator, which we’ve covered in-depth since its release last month, allows organizations to mass configure and deploy iPads. The software works best as a stand-alone management solution for iOS devices that are shared among multiple users but it can also be part of a wider mobile management strategy.

The update includes a handful of bug fixes as well as a couple or major changes to the ways that Configurator works with app and ebook purchases.

Almost every cloud storage service on the Internet operates using a freemium model. Anyone who signs up gets a certain amount of storage for free. When someone uses up all their free storage, they can add more for a fee. Cloud providers usually layer on a few extra features for paid customers like the ability to stream audio files or the ability to restore deleted files or older versions of documents. Just like most companies now, they to outsource the support process making it easy for clients to resolve issues easily. Netzen is a company that provides IT support to businesses in the UK, consider checking them out if you need help with your IT.

With so many free options, however, it can be tempting to use multiple services simultaneously. Add files to a free Dropbox account up till the free 2GB, then create an account with Box for the next 5GB (Box’s free limit), then create a SugarSync account and on and on.

This approach, known as cloud squatting, effectively nets users unlimited free storage so long as they’re willing to play an ongoing game of musical chairs with their data. iOS and other mobile apps that can access and edit files across different services make it surprisingly easy for users to become cloud squatters – and it’s surprisingly difficult for a business or IT department to prevent or deal with cloud squatting employees.

BYOD programs are popping in workplaces of virtually every shape and size. One of the big advantages of these programs is that you can decide what kind of mobile device (iPhone, iPad, or other device) and what apps make the most sense for your job and how you work. Some companies even offer reimbursement of some of the expenses associated with using your personal tech in the office – an example being your iPhone or iPad’s data plan (or a portion of it).

That sense of freedom is very empowering, but it often comes with the tradeoff of your company’s IT department enrolling your device in a mobile management system. This means that certain features of your device are likely to be restricted for security purposes. It also means that your company will be able to monitor and track how you use your iPhone or iPad and can wipe data remotely at any point. 

Recently, we’ve been highlighting some of the major partnerships that are beginning to form between mobile management and mobile/cloud services vendors. These partnerships are strategic and aim to enable IT workflows that better secure, support, and monitor iPhones, iPads, and other mobile devices than what any one company could offer. So far, these partnerships and the integration of solutions that they offer haven’t included Apple or the basic management tools that Apple makes available for free – until now.

Mac and iOS management provider JAMF has posted a guide to integrating the company’s signature solution with Apple’s free Configurator tool to streamline iOS deployment.

One of the traditional ways for IT professionals to highlight their knowledge of specific technologies and technical concepts is through the acquisition of certifications. There are a number of vendor-crafted certifications available as well as vendor-neutral certifications that illustrate competence in various technical disciplines like troubleshooting and repair, security, healthcare, and overall network management. Certifications have never guaranteed a job in and of themselves, but they do help candidates sell themselves to recruiters and IT managers.

One of the many challenges with the consumerization of IT, mobility, and cloud services trends is that they are dramatically shifting the skill sets required to succeed in the IT field. As a result, the perceived value of certifications has fluctuated as softer skills like business integration and project management have become more desirable. The need for professionals that have extremely specialized skills is being surpassed by the need for IT generalists.  

Mobile technology is playing an ever bigger role in the workplace. According to a recent study by IT training and certification giant CompTIA, 84% of knowledge workers use an iPhone or other smartphone for at least some work tasks on a daily basis – unsurprisingly email and using web-based services ranked as the most common and universal uses.

Despite that level of use, the survey – which didn’t break out numbers for corporate-owned versus employee-owned devices – found that only 22% of businesses have an official policy regarding the use of mobile technology. An additional 20% indicated that they are exploring options for mobility policies but haven’t yet completed them.

There’s been a lot of news stories this year about iPhone and iPad use by U.S. federal agencies. Most of those stories have been reports of agencies ditching BlackBerries for iPhones and/or iPads.

This week’s news from the FAA is different in that the FAA already has iPads in the hands of employees and the agency is planning to expand their user dramatically – to the point where employees will be offered a choice between an iPad and a laptop as their mobile computing device.

One of the mobile news items this week was the discovery by developer Gareth Wright of a vulnerability in the Facebook apps for both iOS and Android. At issue in the iOS version of the Facebook app is the fact that a user’s login data is stored in a clear text .plist file. Copying that file to another device will allow full access to a person’s Facebook account.

Facebook was quick to point out that this file could only be copied directly from an iOS device if the device had previously been jailbroken. Wright responded by saying that the portion of the iOS file system where the data is located can be accessed by connecting any iOS device (jailbroken or not) to a Mac or PC running iTunes and creating a backup. With the right tools, its fairly easy to search an iOS device backup or even the filesystem on a connected device.

This brings up an important issue for businesses deploying iOS devices or operating a BYOD program – iOS backups made through iTunes can be an attack vector to retrieve business data.

There are plenty of stories out there about schools that have already launched large-scale iPad programs or that are considering them for next year. Many U.S. school districts have yet to determine an iPad strategy, however, and are still moving forward cautiously.

In a small survey of public school IT managers, research firm Piper Jaffray identified the iPad as a new technology being tested by the majority of public schools. The survey also offered insights into the the pros and cons that school IT managers are weighing when it comes the iPad and some competing technologies.

When Apple announced iBooks Author in January, the company positioned the free ebook publishing tool as a way for faculty members of schools and colleges to create their own customized and interactive textbooks. However, since Apple allows the software to be used by anyone, it has become a tool for authors or organizations that want to self-publish either for personal distribution or for sale/download in the iBookstore.

While easy self-publishing tools may bring to mind the image of someone writing their first novel or a memoir, there are any number of ways to use both the publishing features of iBooks Author and the distribution channel of the iBookstore. One of which is as a marketing and informational tool – an approach that takes the concept of a white paper to a new and powerful interactive level.

RIM has launched iOS and Android support in its BlackBerry Mobile Fusion mobile device management (MDM) software. The new feature known as Universal Device Service follows February’s initial launch of BlackBerry Mobile Fusion. The initial launch primarily provided the ability to manage RIM’s PlayBook tablet. The launch of the iOS and Android components of the software have been expected for quite some time.

The release is likely to be welcome news to companies and IT departments that are established customers of RIM products. Beyond those customers, however, BlackBerry Mobile Fusion simply joins a long list of existing MDM services that support iOS, Android, Windows Phone, and Even RIM’s own BlackBerry OS.

BYOD may be the poster child for the consumerization of IT (CoIT) movement, but employee-owned mobile devices are just one of the consumer technologies that are steadily making their way into the workplace. Consumer cloud services are another big headache for IT.

Consumer clouds represent a way for data to easily leave office and the office network. Files can be placed in a consumer cloud very easily and often without IT even knowing about it. Despite that big security concern, cloud services like Box and Dropbox are popular with workers because they’re an easy way to ensure access to files and documents while out of the office and/or while working on a mobile device.

While blocking specific cloud services is a possibility, it’s little more than a stop-gap measure. Truly solving the problem means addressing the underlying need – users needing mobile access to data – in a secure way, which enterprise file management company Accellion aims to solve with a new Secure Mobile File Sharing service and sync capabilty dubbed kitedrive.

IBM, once known as on of the most straight-laced companies in the world, has jumped on the BYOD bandwagon with a level of enthusiasm rarely seen in such large and established enterprises. The company has big plans for BYOD – rolling out a program out that covers all 440,000 employees worldwide.

That’s a big challenge and one that Big Blue has yet achieve. However, the company currently has mobility solutions deployed to about a quarter of its workforce (120,000 users) two thirds of whom (80,000)  are supplying their own devices and service plans. The company, which had been a predominantly BlackBerry shop, began to shift gears as iPhones and other devices began showing up in its offices.

While not a model for every company, IBM’s BYOD policies can serve as a great starting point.

Earlier today, we reported on the variability in how companies can define BYOD programs. For some companies BYOD can mean access to just email while in others it can include a range of customer internal apps along with company-purchased selections for the App Store. The exact mix of allowed or supported functionality reflects the IT and management culture of an organization but it can be guided by what users feel they need most.

Email may be the lowest common denominator when it comes to BYOD because it is the most common use of mobile devices in the workplace. That statistic stands out in a new report on how businesses and employees are using mobile technology and how businesses are addressing BYOD as a trend.

The concept of employees bringing their own devices to the office has seen a meteoric rise in popularity over the past couple of years. When the term BYOD first entered the IT lexicon, most CIOs and systems administrators tended to shrug off the suggestion that their company might consider such a non-traditional approach. Today, surveys show more than fifty percent of organizations are considering or have already adopted BYOD policies.

While the concept of BYOD is pretty easy to grasp (companies actively support user-owned devices and may even encourage employees to bring their iPhones, iPads, and other devices into the office), exactly what BYOD translates to in the real world can vary widely.

The enterprise app store is becoming a reality in many companies. Initially envisioned as a way to make internal apps available to employees, the concept has quickly grown to include public apps available in Apple’s iOS App Store. This allows businesses to offer employees a curated list of apps that relate to specific fields or job functions.

A curated list of public apps is a great idea and it can save employees both time and effort in selecting apps that can help them work more efficiently and effectively. The challenging part, however, is choosing which of the hundreds of thousands of iOS apps to include in your company’s app store.

Yesterday, we covered a report that asked whether or not most people really want the option to bring their own technology into the office. That report showed that despite the media hype and the broad interest that CIOs and IT leaders are showing in BYOD programs, it may only be one out of every five employees that’s clamoring for the right to bring their personal iPad or iPhone into the office.

If that’s the case, why are so many users hesitant or even hostile to the BYOD model?