Hey, Apple! What happened to ‘It just works’?

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The iPhone 6s and iPhone 6s plus are coming on September 18th, according to German carriers.
A buggy iOS 8 update that killed cellular connections for iPhone 6 users is far more troubling than Apple's other recent missteps. Photo: Killian Bell/Cult of Mac
Photo: Killian Bell/Cult of Mac

“It just works.”

Those three words are synonymous with Apple. It’s the slogan Apple fanboys use when trying to convince their Android-loving friends that iOS is a better option. And it was used over and over by Steve Jobs as he unveiled new products at Apple keynotes.

That makes it even more embarrassing for the Cupertino company when things don’t “just work.” Especially when it royally screws things up — as it did with the hideously half-baked iOS 8.0.1 update that rolled out to millions of users Wednesday morning.

Apple enjoyed a stellar week when it announced its new iPhones, and rightfully so — they’re its biggest and best smartphones to date, and two of the best you can buy right now. We’ve reviewed both of them, and we absolutely love both the iPhone 6 and the iPhone 6 Plus.

Apple enjoyed a stellar week when it announced its new iPhones.

And so do millions of other consumers. Apple took a record number of pre-orders for these handsets, and during launch weekend alone, sold a whopping 10 million units. Many smartphone manufacturers won’t see that many sales over a whole year, let alone a few days.

But now things have turned sour.

I’m going to dismiss the whole U2 thing, because although Apple probably shouldn’t have forced the album upon its users, it was simply trying to do something generous — and it didn’t cost us a penny. I think most people recognize that.

I’d like to dismiss “Bendgate” as well. It’s hard to do that given the amount of negative press the slightly bendy iPhone 6 has been generating, but I’m on Apple’s side. I firmly believe that if you buy an expensive smartphone made of metal — especially one as thin as the iPhone 6 and 6 Plus — you should take care of it.

I cannot ignore iOS 8.0.1.

That means sticking it in a case if you’re clumsy, and not putting it in your back pocket before you sit down. A lot of smartphones will bend or even break if you sit on them, so you’re being a bit unrealistic if you expect the iPhone to be any different.

What I cannot ignore as an iPhone 6 Plus owner is iOS 8.0.1.

The initial iOS 8 release was littered with teething problems, and while the vast majority of them were only minor hiccups, others were more significant.

We could live with having to download app updates a dozen times because, for whatever reason, they just wouldn’t install properly. We could live with having to select our favorite third-party keyboard every time we wanted to type something because iOS 8 wouldn’t remember which one we used most recently. And we could live with suddenly not being able to upload photos and videos in Safari.

The HealthKit fiasco was a big problem for many app developers.

As users, we could also live with the temporary HealthKit problem that Apple somehow didn’t discover until the day before iOS 8 was placed into public hands. But this was a significant issue for a large number of app developers who were told at the very last minute that their latest updates would not be rolled out, and as a result their apps wouldn’t be iOS 8-ready on Day 1.

Teething troubles are to be expected with major updates like this. When you add so many features into an operating system in one go, there are bound to be minor problems that need ironing out, and Apple does a relatively good job of doing that quickly.

This has been the case for every major iOS update we’ve seen to date, and it’ll be the case for every one we see going forward. It’s the reason the more sensible among us wait until major upgrades are more mature before updating their devices.

But there’s absolutely no excuse for this week’s iOS 8.0.1 update, which Apple pulled shortly after its doomed release Wednesday.

For lots of users, iOS 8.0.1 actually addressed many of the issues I’ve mentioned above. But for those with an iPhone 6 or iPhone 6 Plus, it also introduced some much more significant problems. Not only did it break Touch ID completely, but it prevented these “updated” devices from making a cellular connection.

Those shiny new iPhones are little more than big iPod touches at this point.

As a result, those shiny new iPhones are little more than big iPod touches at this point, and they haven’t even been in users’ hands for a week.

It’s a major embarrassment for Apple, and it came at the worst possible time — right after Bendgate. A company this big — with hundreds of millions of users worldwide — should not be rolling out software updates with such spectacular bugs. I find it incredible that these issues were never picked up by anybody in Cupertino.

Moreover, Apple hasn’t exactly acted quickly to fix the problem. It has provided a guide that explains how users can downgrade to the initial iOS 8 release, but it’s no help to those who lack access to a computer.

I presumed Apple had accidentally pushed out an earlier iOS 8.0.1 build that was never meant for the public, which would be bad enough. But the fact that another, more stable build wasn’t rolled out within a few hours of the problem arising suggests that the company didn’t actually have a more stable build.

I don’t remember an Apple cock-up this amateurish.

I don’t remember an Apple cock-up quite this amateurish in recent history. The Maps problem in iOS 6, which eventually led to the departure of Scott Forstall, lasted longer — a lot longer. But at least it didn’t render devices almost unusable like iOS 8.0.1 has.

Apple says it will release an iOS 8.0.2 update to fix the problem, but we’ll have to wait a “few days” for that.

If you’re one of the unfortunate people who blindly trusted Apple, updated your phone and can’t roll back to the previous version, I hope you won’t need to make a phone call or send a text during that time. And whatever you do, don’t tell your Android-toting friends that your new iPhone 6 “just works.”

  • zeekfizz

    You can roll back to previous versions. Even iOS 7. This article is crap. Not to mention just restoring to even 8.0.1 on iTunes dices everything.

    • KillianBell

      You should not have to “roll back” to previous versions, and you cannot downgrade to iOS 7 on the iPhone 6 and 6 Plus.

      A company as big as Apple should not be rolling out software updates that break key features — like the ability to make calls with their smartphone — to millions of people.

      As I mentioned above, what about all those users that don’t have access to a computer to downgrade? They’re now stuck with a phone that doesn’t make or receive calls and text messages — and they haven’t even had it a week!

      • Mr. Bell life isn’t perfect, it never will be. Mistakes and accidents happen and I never expect anyone or anything to be be perfect ever. I understand where you are coming from but maybe you shouldn’t of had that much trust in them in the first place..

      • Shawn

        It doesn’t have to be perfect. But, when paying the premium price for a premium brand it’s not unreasonable to expect that these things incidents would be minimal.

      • Things happen no matter what price you pay.

      • CelestialTerrestrial

        It is minimal, Apple pulled the 8.0.1 update within hours and will be releasing a 8.0.2 update within days. This is what its deemed MINIMAL. Only a minimal amount of people are actually effected.

      • oNuttz

        ((Apple pulled the 8.0.1 update within hours and will be releasing a 8.0.2 update within days.))

        Exactly. When was the last time Samsmug released an update within 72 hours?

      • sigzero

        They haven’t been minimal?

      • Marcus Winchester

        Such an apologist, you are the kind of ilk who settles for a totally broken product, the worst kind of consumer. Shame on you

      • Im not falling for a broken product, its what you should expect when you purchase a device that thin. I purchased mine knowing it could eventually bend if I put a significant amount of pressure on it.

      • RaptorOO7

        And yet Apple likes to sling the mud on other OS’s and OEM’s about updates and bugs, yet Apple has had a very buggy year, Maps, bending phones, bad OS updates. Sure it happens, but when you take the attitude your stuff is perfect when you fall, you FALL HARD.

        iPhone 6+ on pre-order with AT&T yet to arrive in about 6+ weeks.

      • Sure don’t all Companies do it, Look at them all now they can’t beat them so they are mocking them for a some slip ups, it happens. Using my iPhone 6 for 2 days no bends so far..

      • oNuttz

        ((Using my iPhone 6 for 2 days no bends so far))

        I have yet to see ANY commenters on ANY chat board with a bent phone. And if someone DOES get a bent phone, they can swiftly get the phone replaced, or their money back, so they’re free to buy whatever cheap “non-bending-no-apps-having” laggy phone that they please.

        I’m kinda glad Apple is having these problems. The iPhone 6 release was driving droidiacs bananas! Now they can finally return to their “We are the Champions” default smug disposition. Samsmug that is…

      • ukjb

        i will agree that mistakes and accidents can happen and it shouldn’t be a big deal, if Apple’s smug, arrogant ass would stop saying “it just works”

      • I dont recall them saying them saying that for quite some time now. If it was it was probably specific to something in general and not everything.

      • TomAMacGuy

        This is foolish thinking, rolling back is sometimes a necessary evil. See my above comment when Microsoft suggested that users “roll back” their updates to fix their august 2014 windows update issues. if you think major companies with massive volume aren’t going to have snafu’s, your entire belief system may be in trouble. http://www.pcworld.com/article/2465631/microsoft-pulls-august-windows-update-after-crashes.html

      • The Gnome

        Fortunately many didn’t even see the screw-up. Mostly tech nerds who jumped on the update right away.

        But hey.. if you want a phone that has no update issue, get an Android. You can simply run what it came with.

      • Anon_RD

        Who “doesn’t have access to a computer” and has an iPhone 6? Maybe temporarily you might be ~away~ from your computer, but seriously.

      • RyanTV

        @Killian – While I agree with you that Apple has a large enough stature and user base at this point that these kind of errors shouldn’t happen, smart people hold off on applying updates to ANY device until word gets around about it.

        A little due diligence on a user’s part and these things can be avoided.

        I’m certainly not siding with Apple – they should not have released such a buggy update – but I’m not willing to remove personal responsibility from the equation.

      • ScottDonald

        See what you did there??? By going so over the top in your criticism of Apple you make yourself look foolish and waste a chance to make some good points. You could point out who important mobile phones are to our everyday lives and thus Apple shouldn’t release anything until they are certain of the QA, but instead you whine like a spoiled kid who didn’t get what he asked for on Christmas. You could have used the moment to remind people of the importance of those warnings to BACKUP before any updating but instead just place blame on Apple. Instead you wanted click bait and so you write as harsh a hit piece as possible. Well, hope you enjoy those clicks at the expense of any real journalism that could have happened here.

      • Tim Davydov

        Oh no! How did we live without mobile phones??? No phone for a week!??? Oh my god!

        If your phone is so important to you be smart about installing updates the second they come out.

      • Sundeep

        I rely on my mobile phone for my business. I NEED a mobile phone and cannot survive a working day without one.

        That being said…while I disagree with the fact that some people need a mobile phone in their professional lives, I also AGREE with the fact that smart users should not install updates the second they come out….Great point made there!!

    • Mac McIntire

      I am a hardcore Apple fanboy, and even I think you’re an “isheep”. It’s ok to call out Apple. Admit it, they messed up.

  • Guest

    Good news for anyone looking to get hired by Apple….I am willing to bet a few positions just opened up! Heads are rolling in Cupertino

    • Daisy Rothschild

      You know it! and if Steve was still around, whole departments

  • Dwayne Harris

    “It just works” never meant, “We will never have any bugs in our software ever.” That phrase was used when talking about features that don’t need any configuration or extra involvement to get working. No company ever has claimed to release 100% bug free software.

    • Daisy Rothschild

      Correct. It specifically referred to getting on to the Internet. Connecting a computer to a network back then was a nightmare. Even setting up Ethernet was hairy, you practically had to know a tech or be one to set up on a Windows box. One campaign was that you could literally take your Mac out of the box, set it up, and be online in 15 minutes flat. I tried it at the store, several times. and we timed it at the Genius Bar. They must have done plenty of time trials to make sure that was not an idle boast. And at the time it was very impressive too. There is no hardware nor software ever released that is bug free, regardless of brand. It’s impossible.

      • Munkoli

        This was a different Apple driven by such end user experience goals. It is not the same company anymore as can be seen by all the recent blunders. I suspect Tim Cook is too focussed on his area of expertise (supply chain) to really have confidence directing (let alone inspiring) the software teams like Jobs used to do. The guy who is in charge is a weightwatcher CEO, always looking for ways to cut back. That’s not what Apple used to be at all. They used to care first and foremost about making the best product – then the profits flowed naturally.

      • Daisy Rothschild

        ‘Weightwatcher CEO’ lol! love that. Great visual. And, good point. Makes you wonder how Steve would have handled this?

      • oNuttz

        ((It is not the same company anymore as can be seen by all the recent blunders.))

        Are you kidding??
        While I do agree that Jobs was a maniacle A-hole for quality control, Apple products have ALWAYS blundered from day one. Go through their history. They are famous for releasing products that are a bit ahead of their actual capabilities. Ever heard of Mobile Me?
        That’s their M.O. – release it now, fix it later.

        And you can bet iWatch is going to be loaded with problems and snafus. But that’s precisely why I dig Apple. They have such lofty visions and high ideals that when they fail, they fail BIG. That happens to be my philosophy. Go for the impossible.
        Shoot for something big enough to fail at.

  • I just wonder. Every time Apple releases something (iPhone for instance) people go bananas slaming the product for nothing. EVERY FREAKING YEAR same thing all over again.

  • Shawn

    I agree with the sentiment of the article. Apple has had so many immature screw-ups lately that it’s just embarrassing for them. I don’t like comparing present situations to a ‘What would Steve do?’, but I bet he’d roll over in his grave.

    The only problem I have with this article is the way it’s laid out. It uses those poorly placed “call-outs”, for lack of a technical term, much like The Verge does. They’re so awkward and redundant when they’re located right next to the paragraph they’re lifted from. They don’t feel right, compared to what a print magazine would do.

    Anyway, Apple is readily providing much material for competitors to remind them of. Unfortunate.

    • Kr00

      “Immature screw-ups”? Rushed, probably, untested, yes, but immature? Really? Hyperbole much?

    • David jackson

      Bet he would roll over in his grave ? That’s a bit extreme. I’m pretty sure Steve Jobs was alive and kicking back 2010 when the iPhone 4 launched and many users couldn’t make phones calls if holding the device a certain way . Steve Jobs actually had to make a public statement , one that wasn’t very sentimental either , and issued free cases to the customers . He also said the situation was entirely blown out of proportion . With Apple confirming that only 9 customers have complained about bending iPhones , it appears that situation as been blown out of proportion as well.

      Bottom line is shit happens . Nothing runs perfect and that’s okay . It’s ultimately how you react to these situations that defines you as a person or in this case company . People just love negative energy and they seed it . It grows rapidly. It’s quite amazing to watch actually .

  • Peterdean

    Killian your article sucks and you shouldn’t be writing if you don’t know what you are talking about. You can roll back to previous versions. “it just works” doesn’t mean anything about a software glitch. all apple products are day to use right out of a box. I think your editor should move you to Cultof android since you are such a hater and lack of knowledge

    • KillianBell

      As I mentioned to a commenter above, the fact that you can “roll back” is irrelevant. A company as big as Apple should not be rolling out software updates that break key features — like the ability to make calls with their smartphone — to millions of people.

      And I already write plenty for Cult of Android, thanks.

      • ButchM

        I agree with PTVMan … extreme overreaction.

        Yes, it should not have happened. But it did. Just as bloggers will make errors in spelling, grammar, punctuation … and fail to completely research the information prior to making statements of fact based upon inaccurate or incomplete information. (Not necessarily that you did so here )

        Indeed, Apple should be called to task when they stumble or fall … however, it is not the end of the world. Historically, Apple has always stepped up and remedied the situation when needed. It’s not the end of the world. The percentage of failures made by Apple is incredibly small.

        We ALL make mistakes. Apple should never be considered pure perfection by anyone … the folks who work there are only human after all.

      • theknick

        I don’t think potentially breaking millions of phones is quite the same as a spelling error.

        Bugs can be expected in new releases; I don’t think anyone has a problem with that. But a ‘bug fix’ that makes your phone unable to make phone calls? That’s kind of a fundamental action for a phone.

        If you don’t think this is a PR disaster, check the stock price…

      • ButchM

        Your term “potential” is key here. We all have the potential to suffer a catastrophe at any given instant. It is the “actual” occurrence that is the real issue. This is similar to the announcements of security “vulnerabilities” for Apple OS … compare those urgent “THE END IS NEAR!” headlines to actual problems … and you soon see that the stories never deserved such sensational attention.

        Granted, if you were one of the folks that experienced the issue, it was a big deal. Though you must admit Apple has responded VERY quickly to this problem and the number of users that actually experienced a problem did not number in the millions.

        Stock value? If you recall last year Apple hit an all-time sales record for the iPad for a quarter … it missed Wall Street’s projection by 3% … and their stock took a temporary dive. The drop in value had as short a lifespan as the short-sightedness of the financial prognosticators … this too shall pass.

        Yes, it is terrible when a business makes an error. It is how the entity involved responds to the error that matters most.If you think this is the downfall of Apple, Inc. … I think you are missing the reality of the situation.

        As I said before … Perfection is absolutely impossible … for everyone.

  • PTVMan

    Some valid points, but mostly hyperbole and overreaction. It just works is still a true position.

  • Tarek

    I have a question….has anybody experienced this after updating to iOS 8 on the iPhone 5?

    I have several Starbucks stores listed on my Starbucks app and whenever I get to the store, the passbook comes up on my lock screen so I can pay. After iOS 8 all I see is a little icon with starbucks on the bottom left of my lockscreen. But the passbook does not automatically come up. What’s more, my BofA icon also shows up now in the same place since there is a BofA that I use right next to Starbucks.

    I have played around with saving stores, notifications and settings, etc. I don’t see anything to change that behavior. I looked around online and at Apple’s website, but I just don’t see any mention at all of the change in behavior of the passbook.

    Any ideas, anyone?

  • T_Will

    I’m pretty sure this is a HUGE lessons learned at Apple, and they’ve probably already put testing procedures in place to prevent anything this impactful from happening again.

    • Grunt_at_the_Point

      This is again. Do your research on previously released IOS and you will find that there were bugs in those. Android, Windows, they all have bugs in new releases. Its the nature of software development. No matter how hard one try to identify a problem in the lab, only real world use can fully identify problems. I have more than 30 non-Apple apps on my IOS and OS devices. They all have bugs in new releases. Personally, I’m not upset. I’d be amazed if there were’t problems.

      • T_Will

        Personally, I’m not upset either, and I understand all software/OS have bugs and issues. But this had a pretty big impact on those that did update, and it probably would have been easily mitigated and caught before the release in QA. I’m hearing the cell radio issue was due to a carrier update that should have gone out before the iOS release.

      • Michael Smith

        To be honest this was not just a bug, this was the MOTHRA of bugs.
        It killed 2 of the primary features of their latest and greatest phones not even a week after its release.
        The real question is how this passed though testing.. there should have been procedures in place to insure BIG bugs like that shouldn’t get outside the door.

      • theknick

        Exactly!
        I suspect the folks saying this isn’t a significant bug didn’t have their phones turn into iPods…

      • Grunt_at_the_Point

        My understanding is this defect is not affecting all devices. For instance my 5s is not affected. If true, that suggests the problem might be device specific. Its hard to anticipate or game plan problems that are not universal.

      • rick

        This is the first time I commented on Cult Of Mac. But I can tell you that my iPhone 5S is affected.

  • Guille

    Everybody’s angry at apple for this mistake, when apple fix it, everybody’s gonna be happy again. Period.

  • Kevin

    When you sell millions and millions of phone and if even 0.5% of the people are affected, that’s thousands of users…it happens…I’ve personally never ever had any issues with iPhones I’ve owned and I started with iPhone 3G…

  • Sarcastic Curmudgeon

    As the Cavemen beat their chests: Apple BAD

  • TomAMacGuy

    This new “Apple Hate” culture makes me laugh.. I have flashbacks to a time when a client of mine rolled out windows updates, and, magically, about 30-40 pc’s BSOD’ after reboot. Microsoft did not pull that update, nor did they even acknowledge it. IN any way. The web was ablaze’ with several thousand people all reporting the same thing. this is a normal occurrence, and for Apple to acknowledge it is decent in and of itself. It is a significant issue, but so is destroying 50 pcs on the floor of an emergency room. EVERY GOOD company has had an issue like this, and pulled an update. On August 17th of this year, “Microsoft has pulled its August Update for Windows after users reported crashes and issues restarting their systems.” Google it. Share the bad-update love.

    Also, on the subject of the overly hyped “Bend-Gate,” Its aluminum. Jackasses, really. simple physics says that a soft metal like aluminum is going to bend, and fairly easily. Is this difficult to understand, or have we, as a society, become so spoiled that we just expect all of our everything to work on our terms, or we’ll pout? Show a little respect for your device. Understand its capabilities, AND its limitations, and operate within them. If you want to buy a big phone, with a giant screen, then forgodsake man, you shouldn’t put it in your pants pocket, for the screen alone! It isn’t hard to understand.

    • TJ

      No, I want a giant phone, I don’t want it heavy or thick, I want to wear my tight jeans, shove it in my front pocket, sit-down in a car in a legs bent position for four hours, maybe do a few leg presses at the gym (still in my skinny jeans cuz tight gym shorts are gay) then go home and bump into every counter and have my phone hit the corners (at this point I’m drunk because, what the hell, I’m an idiot anyway right?) and I want to pull the phone out of my pocket, and have it perfectly flawless. Why are people so dumb? Come on engineers you guyses are sopposed to be smarts and all. This is like so 1990’s technology to make this stuff out of aluminum. How about making it out of space-aged technology like…uhm….well I don’t know you guys think of it. Sheesh, I’ll be on twitter complaining about it until it happens.

    • Daisy Rothschild

      I remember that flashback! wooo boy that was a good one.

  • TJ

    Funny, most people I know don’t troll the rumor sites everyday and jump on updates within seconds of the RSS feed. Ok granted I do, but no one other than me who I actually speak with face to face even knew 8.0.1 existed until it was actually pulled. Most phones never even showed that an update was available since the phones don’t automatically download it for a few days. So please everyone R.E.L.A.X. this is so OVERBLOWN. My RSS feed is clogged with spam about people bending their phones in half and updates breaking their phone that were literally only available to download for an hour, and probably 0.1% of iPhone owners even got a chance to (attempt to) install. Seriously, what is wrong with the internet lately, where did all the smart people go?

    • Nurdface Gamerhandz

      Pretty much this. I work in a T-Mobile store and I have yet to see an end user with iOS 8.0.1 installed… In fact, I’ve seen more iPhone 4/s/5 with iOS 6 or prior installed in the past week.

      • theKnick

        Yes, they reacted quickly. One wonder if Microsoft would have (the old MS probably would not). Still major egg on Apple’s face, though. Something that fundamentally bad should not have been released in the first place.

        (iOS 6? really?)

  • Daisy Rothschild

    The “It just works” campaign harkens back to the early pre-phone days of when getting on to a wired network was a freakin’ nightmare. And connecting a printer or scanner was worse. Apple’s OS was the first to have hundreds of drivers built in to the operating system, so that when you turned it on, it walked you through friendly graphics to help you get on the Internet in 15 minutes flat. You sure could not do that with any other OS at that time. Sign me, former Apple employee

  • JK

    8.0.1 was up for like 30 minutes. OMG DA APOCALYPSE!

    Having said that, I agree that this update was clearly not tested well enough and I’m pretty flabbergasted by the carelessness of an update releasing with such glaring flaws. I’m of the opinion that Tim Cook just doesn’t put the fear in people the way Steve did. He probably would have fired 10 people over this. Remember what he did after the iCloud rollout? It doesn’t strike me as the type of thing Tim would do, but he probably needs to.

  • Jack Holland

    I think Killian is absolutely right. A company the size of Apple, with practically limitless resources, should not be realising half-baked crap updates that effectively brick people’s phones.

    10 million iPhones in three days is a hell of a lot of profit. I stand second to no-one in my love of Apple, but this just isn’t good enough. U2 and Bendgate are nonsense, but the Healthkit problem looked bad, and I trust whoever is responsible for 8.0.1 is collecting his belongings and looking forward to spending more time with his family.

    At a time when Apple’s execs are pocketing £143m in share option sales, these cock-ups will converge to create a lot of bad feeling in the tech and general press.

    • Jack Holland

      Hate to say I told you so but… http://iurl.no/gx880

    • Starman_Andromeda

      Schiller? Federighi? Ive? Who’s responsible? Cook won’t send them away…

  • artbytar

    sure are a lot of “kook-aid” consumers here. I love Apple, love their products and have no desire to ever go Android or Microslop Winblows ever…but I agree with Bell…this was un-excusable.

  • Oh Please. This has actually happened before, but for Apple its few and far between. Just like the bent iPhones that were the fault of no one but the owner, this isn’t that big a deal. It happens far more often with Android phones, and no one cares. Its too bad that even on sites with “Mac” in the name, they have to sensationalize and overblow every little misstep Apple makes. If this update messed up your iPhone and you are unnecessarily angry, take it back to an Apple Store and get a refund, and then buy an Android phone.

  • Jonathan Rupp

    I am in complete agreement with this article. As a recent Apple convert who made the switch from an HTC Evo 4G to an iPhone 5 and now the 6 Plus, I see the current software update issues as the most significant problem that has occurred over the last 5 years. I remember when people were excited about Scott Forstall’s departure from Apple. Let’s be real folks: After the CEO’s death, firing the guy who was credited with developing what many called bullet-proof operating systems for the iPhone and iPad was a terrible idea. We’re just now seeing the after-effects. Besides, Apple maps was not that bad and I would not be surprised if I were told that Forstall was mandated with that task.

    • Nurdface Gamerhandz

      isn’t your evo still on the software it released with? Maybe it got one minor update. If I remember correctly the Evo released around the same time as the iPhone 4, and the 4 just missed its first update. You don’t really get leave to complain about your third or so real software update in 4 years. Just sayin.

  • eas

    Sure, a Mac site defends Apple stuff, but to dismiss bendgate is silly and unprofessional. No, lots of phones don’t bend when put in pockets. Further, Apple charges such a premium for the design that a case is simply a ridiculous solution. How about making a phone that lasts? In what other industry can a product fail to last or bend out of shape while pundits argue for workarounds?

    • Guest

      You’re right a lot of phones dont bend in pockets….and apparently only 9 people out of 10M have claimed it happened. Sooooo thats a failure rate of 0.000001 Percent?

    • Nurdface Gamerhandz

      yeah, 9 in 20 million or so. Bout that many Galaxy S4s caught on fire by percentage.

  • cyclonus5150

    @killian you probably don’t recall the disastrous introduction of the App Store in 2008 with iPhone OS 2. You could find your entire phone bricked just by launching a 3rd party app. It was horrifically unstable and frustrating but we made it through.

    You probably don’t recall the iPocalypse in 2009 when Apple released the 3GS, iPhone OS 3 and MobileMe simultaneously. Servers melted down. Phone activations took hours. iTunes was hosed globally. People at home couldn’t even download the new version of iTunes (7.7) required to update their firmware. New phones were getting bricked. The OS update itself was buggy. It took weeks to stabilize MobileMe.

    Steve Jobs was the boss. Both times.

    In 2011, iOS 5 update bricked phones and deleted apps, missing contacts, ringtones and more. People of the Internet grabbed their pixelated pitchforks and rioted at the gates of Gizmodo. Life went on.

    Apple has pulled numerous Mac OS X updates over the years, MacBook firmware updates that caused devices to crash repeatedly. Apple TV updates that bricked devices. Let’s not even go into the botched iPod firmware releases.

    The point is that this is simply something you live with in tech. Fortunately for most iPhone 6 & 6+ owners, they were most likely at work or out living their lives when the update was released. You forget that most normal people don’t live online. It was pulled long before people here on the east coast left work for the day. Most of us are too busy to sit and monitor Twitter and the tech blogs or repeatedly check for software updates. It’s going to be ok.

    • Michael Smith

      That really puts things into perspective but in a way that makes me reconsider my confidence in Apple.
      I wonder though, how many incidents such as these has Android had in its lifetime?

      • Nurdface Gamerhandz

        none, you don’t have update problems if you don’t have updates.

        OT: Tons. Look at the Gingerbread release history, it got to something stupid like 2.3.7 before ICS released, all fixing major bugs in phones.

  • JJ

    People just love to see a successful company or product fail. It’s quite simple. If you don’t think that the iPhone is a great product, go switch to other platforms. I’m sure you can find a perfect platform out there ;-)

  • Kr00

    This isn’t new. Apple seems to have a lot going on at the moment, and it seems they’ve skipped some steps in their testing. A similar thing happened a few years ago when Leopard was released. It had many bugs creating kernel panics, and had to rush out an updated. At the same time they released a gimped version of iMovie and a buggy version of iTunes. It was a frustrating time, but they steadied the ship well. If Steve were around, I’m sure some people would’ve goten their heads bitten off. I can’t see Tim Cook doing this. There has to be a head kicker in every organisation. Not sure who does this now at Apple.

  • AKC322

    I’ve been using an iPhone since it came out. A lot of the hardware and software updates over the last seven years have been useful, but lately the changes seem to be made simply for the sake of change. The more complex the system becomes, the more likely it is not to “just work.” It’s sad, but it’s only going to get worse as Apple feels compelled to freight its software with more and more bells and whistles to keep up with the competition.

  • Bryan Gibson

    Actually, this is just common sense when you live on the bleeding edge of technology. $hit breaks, no matter what platform you’re on.

  • MacsAre1

    You wish. You are imagining an Apple that does not exist. They have been screwing up devices on updates since the days of OS X 10.0.0. I’ve been called on to repair Macs that were rendered unbootable after a system update, and had the same happen to my Mac. Had to do the repair permissions dance along with other more arcane maintenance since then before running an update. Apple is always too quick to release software updates. If you want to be safe, let others install it first, and wait a couple days before updating anything Apple sends out. When it comes to Apple software, there is a lot of risk with early adoption.

  • Tim Davydov

    There is a difference between “It just works” and “shit happens”.

    There were always bugs in the new releases. Apple maps, strange antena issues, etc.

    The point is not that it works 24/7 365 days a year. It works when it works. Any company will have buggy updates.

    Do people have nothing else to do besides writing idiotic articles? Jesus Christ, everyone and their mother thinks they are a writer, actor or a radio personality now.

    Bigger question is “why am I wasing time on reading anything about that…?!” Stupid zite articles :)

  • OnlyApple4me

    I remember the iPhone 4 when we got free cases, I didn’t even hear about the update until it had already been pulled, and being in the store to buy AppleCare after reading how repair prices have risen, only one employee there had downloaded to the update before it pulled from the system. Is this wrong? Yes, it should have been tested and tested but my friend who works there says that the day Windows 8 rolled, they were mobbed because people did not like the change. So they came to the Mac side. No matter what, shit happens, whether it’s PC or Mac… chill people, there was a time when there weren’t computers or mobile phones and people survived!!!

  • Tiffany C

    Granted I’ve got an iPhone 5, but hearing about the bendability problem is a worse issue than the functionality of the first version so far of iOS 8.

    Apple has built its reputation on quality, and goes to extraordinary lengths to control it compared to Android smartphones and their software. Personally, it’s why I’ve stuck with Apple products (a few iPhones, iPods, and a MacBook that lasted 7 years which is akin to a human reaching 125 yrs of age nowadays).

    But in keeping this limited to just iPhones, prior iPhone models didn’t have such serious defects while trying to lighten the weight, cut costs, and slim down the profile. The antennae issue on the iPhone 4 was embarrassing enough for Apple 3 or so years back. Operating systems constantly undergo redesigns and updates. They’ll iron it out soon enough.

    I find it odd that Killian Bell would discount a hardware design flaw, chalking it up people to being absent minded or careless. Yes, some people can be careless of course. But many folk aren’t. Afterall, Apple created the iPhone with the marketing intention to make smartphones an absolute necessity. They achieved this goal as most smartphone owners/users currently keep these almighty pocket computers near them at most waking hours, and beside them when asleep. And yet with that in mind how did they conduct their post production Q&A testing? Was it tested while behind more barriers than the Mona Lisa at The Louvre?! In urbanized regions dependent upon mass public transport, many iPhone users stick their phone in their pocket for example like in my current hometown of New York City. Especially many of my cis male friends who use their pockets almost as I use my purse (queue up laughter here). Of course Apple has offered to replace these faulty iPhone 6s. Also though, this is why I’m never one of the first people buy a new gadget. It’s always worth waiting to hear from the guinea pigs before I purchase it. And lately I’ve become disk listings with iPhones. Androids have been growing in variety, Sporting increasingly better software, are much less expensive to buy, and many carry lower monthly use age rates. Many features that Apple arrogantly bills as innovative, tremdsetting, and efficient have been featured for at least 1-2 years by Android ms marathons makers.

  • digitaldumdum

    “Hey, Apple! What happened to ‘It just works’?”

    Hey, Alex! What’s happened to your work? Inane headlines, bashing articles… and about the very company that adds to your paycheck.

    This kind of “reporting” reminds me of the self-important theater critic who attends on free preview night—barely aware if at all of what goes into a production—and bashes straight away. Why not give this wonderful company and its products a break for a while? What they do is •way• beyond the scope of most companies (of any company I know of), and they deserve our patience.

  • Matt

    Stop using Apple products then. Oh Google, Microsoft and Blackberry are so much better. Stop these stupid articles. Not everything is the end of the world. Quit bitching and do something constructive with your life Killian.

  • werdnaeel

    That’s why I don’t pre-order phones or get new releases within the first month. Where if things go wrong, they really go downhill. Those into tech will understand that multiple, full reviews on any individual product – are vital in the selection process.

  • Piraats008

    8.0.2 only 7 hours after your article makes you look like a t**t :D

  • JayV81

    Maybe Apple should hire some Google developers. Android updates aren’t perfect especially given that it rolls out to so many different hardware but it’s never this bad.

  • JayV81

    BTW “bendgate” is silly hysteria. Of all the millions of iPhones sold this week I only see the same 3-4 bent pictures circling around. Unless you are a 400 pound fat ass who wears tight jeans & sits on ur iPhone no way should it bend with normal use.

  • LuoSKraD

    are you serious? its a company that has control over hardware and software, they have a huge gap between updates they have loads of moneys and they screw up the key features? this was something to be expected to happen in a company like google where they have to create an OS to adapt to every crap hardware some chinese company decides to make. To everyone saying that you can rollback or it happens. You are either a fanboy to an extreme that is not even funny or you are just being paid to be blind or retarded to the max. These keyfeatures must be tested before deploying, this is supposed to be a serious company and they have control on the hardware, they have a closed system, they can test it throughly, still this crap crashes more often than an OS that is supposed to run on multiple unknown hardware, marvelous. Keep feeing these trollls with your money, they trully deserve it.

  • Oh Snap

    Not only has everyone paid a premium price for the phone but you are now paying an ultra premium price to use AT&T service. Didn’t anyone notice your bill went up $25 – $40 per phone…!!!