enterprise - page 7

Microsoft confirmed yesterday that it plans to purchase Yammer, a four-year old company that specializes in providing enterprise social networks. The move, which has been rumored for months, offers Microsoft a chance to develop business collaborative systems that go well beyond the company’s Sharepoint service.

The move is an interesting one that could be significant in the enterprise space. The success of public social networks has led a number of organizations to attempt to bring the social concept into the workplace. The rate of success has varied with NASA’s Spacebook project being one of the more notable failures (and one lampooned by Stephen Colbert).

BYOD and ever-increasing mobility are business trends that are forcing many organizations to take a fresh look at security. The idea of employees connecting from home, coffee shops, and even planes has led to an overall increasing awareness of the need to secure remote connections. At the same time, business data residing on the iPhones, iPads, and other mobile devices of those employees is causing the IT industry to take a fresh look at mobile device security.

That is, of course, a good thing. With the focus on mobile security, however, many IT organizations are letting the security and overall design of their core networks to become outdated – and exposing their companies to incredible risks in the process.

Following the Flashback malware scare this spring, Apple is stepping up its focus on security and malware protection in Mountain Lion. The release notes for the latest Mountain Lion developer preview include references to a “new Mountain Lion Security Updates system” that checks for security updates on a daily basis, uses a more secure connection when communicating with Apple’s update servers, and can install required updates automatically when a Mac is restarted.

Based on the release notes for the system, Apple is making the security update process automatic and has designed it to  runs as a system process rather than a user task. Presumably that means it will function without a user logged in or while non-admin users are logged in. All in all, that’s similar to Microsoft’s Windows update feature and a good thing for users.

That doesn’t mean that this setup will be great fit for businesses, schools, and other organizations with large Mac populations.

Apple has put a lot of work into developing its own secure messaging platform. With Mountain Lion and the Messages app that Apple rolled out in iOS 5, Apple is setting up its iMessage platform with a lot potential advantages for consumers and business users alike. For business, the always available and secure messaging is huge. Messages and conversations can be found on an employee’s iPhone, iPad, home iMac, work MacBook Air – that’s taking the concept of RIM’s BlackBerry Messenger service to a higher level.

For consumers, the great features are the integration of non-phone devices like the iPad and iPod touch and reduced reliance on carriers for texting, which can translate to cost savings (depending on mobile carrier/plan).

While most of us still use SMS to send text messages, there’s a distinct trend in shifting to using solutions like Apple’s Message platform.

Despite its continuing downward spiral, many IT professionals continue to acknowledge that RIM’s BlackBerry platform — or more accurately its BlackBerry Enterprise Server (BES) — remains the most secure mobile platform on the market. That’s a fact RIM hypes every chance it gets. Usually RIM points out that BES supports over 500 security and management policies. That’s roughly ten times the number of discrete management options that Apple has built into iOS.

While that number sounds impressive, the real difference between BlackBerry management and iOS management isn’t really about the number of policies. In many ways, it isn’t even about what IT can or can’t manage. The real difference is a cultural divide in the way mobile devices and mobile management is perceived.

Many IT departments are under intense pressure to develop and implement a range of mobility initiatives. Those initiatives often span a range of IT disciplines. There’s the effort to develop internal apps, provide access to new and legacy systems from mobile devices like the iPhone and iPad, the need to manage and support users devices as part of BYOD programs, and the need to develop customer-facing solutions like mobile-oriented sites and native apps.

With so many pressures hitting IT organizations at the same, compromises are being made because of tight deadlines and budgets. According to security expert Jeff Williams, that push to get solutions out as quickly as possible may result in solutions that have major security flaws in them.

Enterprise app stores are becoming a common feature in many business that have embraced BYOD and mobile devices like the iPhone and iPad. An enterprise app store offers two core advantages: it allows users to easily install apps developed internally and it allows IT managers and others to offer a set of recommended apps from public sources like Apple’s iOS App Store.

Given the thousands of business and productivity apps available for iOS devices (not to mention profession-specific apps in other categories), providing guidance to users can help get them started with the best tools quickly and easily. The tricky part, however, is deciding which public apps to include in an enterprise app store.

Plenty of people have offered their thoughts and opinions about Microsoft’s Surface devices after the company unveiled the two tablets earlier this week. One particular thread of conversation has been what Surface means for the iPad in businesses and enterprises. One piece that stood out to me was Justin Watt’s blog post Goliath Wants David’s Market.

Watt offers an interesting and well written argument that Surface may find success in many companies because they are still using legacy applications and processes – some of which may have originated long before Windows XP and OS X and have been patched countless times to over the years or decades to continue functioning. His core argument is  that many iPad users access these tools using virtual desktop solutions like Citrix Receiver. As a result, at least for some tasks, the iPad functions as a Windows tablet. That could give Surface and other Windows tablets an edge over the iPad if they can directly deal with the legacy code involved or deliver the same virtual desktop experience.

The truth, however, is that many companies are chugging along on legacy solutions that were never designed to work with devices like the iPad. In fact, some widely used legacy systems have roots that weren’t even designed to work with Windows! In many companies, IT has been able to keep the age and state of those systems under wraps. But the iPad, and now the iPad versus Surface discussion, is now pushing that dirty little secret into the light of day.

BYOD may be one of the big technology trends out there for businesses, but not every business wants or needs a BYOD program. BYOD is, of course, not a magic bullet for addressing every company’s mobile needs. It also isn’t guaranteed to deliver cost savings compared to providing employees with corporate owned and managed devices.

Companies not pursuing BYOD can still gain value from investing in some of the technology concepts and solutions that becoming a standard part of BYOD programs. After all, BYOD is one of the biggest trends of consumerized IT, but it is only one trend out of many.

Here are five key BYOD lessons that any business or organization can apply even without implementing a BYOD program.

One of concerns for IT departments as first iPhones and then iPads and other consumer-focused technologies began creeping into the workplace is how to support the personal devices and apps of employees. That issue took center stage this week as security vendor Fortinet identified that most millennial workers feel that support and security for their mobile devices and other technologies is their responsibility and not the responsibility of an employer or IT department.

What that means is that many IT departments may need to rethink what technical support means. That isn’t a new concept. Various studies and reports have shown that members of Gen-Y prefer to engage support resources using a range of technologies beyond a helpdesk phone line including email, texts, and social networks. As this new vision of support emerges, one model for the future help desk is the Genius Bar from Apple’s retail stores.

Many workplaces are looking at options for social collaboration. The idea is to harness the power of social networks as an internal communication and collaboration tool. While there are some powerful and full featured options in this space, a new iOS and Android app called Pride aims to provide the core benefits of social networks in a free service that’s extremely easy to set up, manage, and use. More importantly, Pride delivers a fun and playful experience that is likely to encourage employees to use it while delivering some very tangible business benefits.

Pride was created by mobile and social enterprise startup DoubleDutch, a company that delivers mobile CRM and event management solutions. The company’s approach is all about using mobile technology to engage with key partners – customers, clients, sales staff, event attendees, and pretty much anyone else involved in a business. That shows through in Pride as well as the companies other products.

CloudOn is one of the more interesting options for working with Office documents on the iPad. The company offers a cloud-based version of the core Microsoft Office apps plus Adobe Reader. Unlike a virtual desktop solution, CloudOn provides just the applications and not a full Windows desktop. When it comes to creating and editing documents, CloudOn’s app relies on popular cloud storage options: Box, Dropbox, and Google Drive.

As a startup, CloudOn has seen strong growth since it launched its service earlier this year. The company announced a new round of funding this week ($16 million) and used the opportunity to tease users with details of its upcoming plans, most notably support for group editing and collaboration as well as expansion beyond the iPad and Android tablets. 

Enterprise security vendor Fortinet decided that the best way to understand members of the millennial generation (or Gen-Y) and their potential impact on IT and security policies was to ask them directly for their views on technology in the workplace. What Fortinet learned will probably keep CIOs and IT leaders up at night.

Most millenials view BYOD programs and the ability to choose the technology they use for work as a right rather than a privilege and have few qualms about outright ignoring policies that restrict that right – even in situations where they know that important data breaches could be the result.

Most worrying for IT leaders, however, is that most young workers feel that device and data security is their personal responsibility even when sensitive business data is stored on or accessed from their personal iPhone, iPad, or other device.

Earlier this year, we profiled the Mac IT apprenticeship program offered by London-based consulting and training group Amsys. IT apprenticeships offer technology training based around various common IT certifications and real-world IT experience. Apprentices are paid for their time and typically receive career placement services at the end of the apprenticeship.

Applying the apprenticeship model to the IT industry is relatively common in Europe, but rare in America. A new pilot program designed by IT training and certification powerhouse CompTIA aims to change that and bring the IT apprenticeship concept to the U.S. in a big way.

Microsoft’s announcement of its new Surface tablets got the entire tech industry’s attention yesterday. The announcement was big on drama but not so big on details. Despite showing off the new Surface devices and using them to build hype for Windows RT and Windows 8, Microsoft left out some key points of information like pricing and a clear understanding of how the devices will fit into mobile tech market.

The announcement also left many technology pros scratching their heads in confusion about Microsoft’s decision to own the entire computing process in the way that Apple does – from hardware to OS, to the app market. Another head scratcher, particularly for CIOs and IT leaders, is how or where Surface devices will fit into businesses.

Apple quietly updated its Mac Pro line last week. The update was an important move even though the actual changes were so minor as to be barely noteworthy. The minor refresh gave high computing customers a sense of confidence that Apple wasn’t going to abandon the Mac Pro line anytime soon. That sense of confidence got a boost from New York Times columnist David Pogue, who was assured more substantive Mac Pro upgrades were in the works for 2013.

The Mac Pro is something of a relic when it comes to Apple’s current strategy. It’s the only Mac that features significant expansion options using industry standard hardware – a point made by Lifehacker columnist Adam Dachis, who compared the Mac Pro’s specs and costs to three hackintosh options. Looking at the Mac Pro as simply a series of specs, performance, and cost is appropriate for most users – but not for some important niche markets.

OS X Server has always been something of a bargain compared to the various flavors of Windows Server. Unlike Microsoft, Apple never focused on a client access licensing model in which organizations must pay for the server software itself plus additional licenses for users or devices that connect to it. Apple also doesn’t break OS X Server down into multiple variations each with its own features, licensing needs, and upgrade limitations.

When you buy OS X Server, Apple gives you everything from file sharing to Internet and collaborative services like wikis and internal messaging through Mac and iOS device management. If you start as a small business with a single basic server and eventually grow to the point where you need to support and manage dozens or hundreds of Macs, PCs, and mobile devices, there are no limits imposed on licensing or data migration.

Despite delivering excellent business solutions in many of its products, there’s always a consistent refrain that Apple doesn’t understand business customers or corporate computing needs. Apple didn’t focus on many specific business uses of the new and upcoming products announced during today’s WWDC keynote. If you look closely, however, there are definite signs that Apple is designing iOS 6 and Mountain Lion,.

There have been concerns about the fate of the Mac Pro ever since Apple killed off the Xserve a year and a half ago. Although Apple didn’t say the Mac Pro was on the chopping block, the company did let it go without an update for quite some time. Although the Mac Pro didn’t get featured in today’s WWDC keynote like the MacBook lineup, which includes the new MacBook Pro, it did receive a long-needed update.

The biggest reaction to the Mac Pro’s update today is a sense of relief by many creative professionals and Mac-focused IT departments. The update proves that Apple isn’t signing the death warrant for its most powerful and most expandable Mac. That makes the updated specs a symbol of Apple’s commitment to high-end and high-performance systems in addition to being a major product update.

There’s been a lot of talk over the past year or so about mobile payment systems and the concept of an iWallet. One of the challenges to any digital wallet concept is that it needs several components, most of which are provided by different companies and governed by different regulations. At a minimum, those components need to include on-device hardware, a mobile app or OS that can manage the transaction, a banking or credit card system that actually transfers money from your account to a retailer, support by major POS and cash register systems, and some mechanism for your phone to securely check-in with your selected account(s) to ensure money is available for purchases.

That’s a tall order and a lot of cooperation is needed when you have a different company providing each of those required functions. One way to simplify the process is to have one company deliver all or most of those functions on its own. There are few companies in the world that can pull all those capabilities together. One of them is Apple.

Apple’s decision to cancel the Xserve unleashed a range of questions and concerns from Mac IT professionals. The Xserve was the best Mac server option that Apple had ever created and its 1U rackmount design was a perfect fit for any server closet or data center. The Xserve delivered a tremendous amount of power and flexibility including fibre channel connectivity – a key feature for managing Apple’s Xsan storage system.

Apple positioned the Mac Pro and Mac mini Server as alternate server machines, neither of which deliver the same combination of power, expansion flexibility, and standard network rackmount options as the Xserve.

Despite complaints from enterprise customers about the demise of the Xserve, it’s a forgone conclusion at this point that Apple will never revive it. Mac upgrade and peripheral maker Sonnet Technologies, however,  may just have created a true Xserve replacement.

Secure remote access has always been important for companies with mobile workers. As Apple and other mobile technology companies enable an increasingly mobile workforce, however, those remote access needs are increasing rapidly and can easily strain existing VPN setups.

Increasing capacity can be accomplished with the traditional appliance or server-driven VPN solutions, but that can get expensive and doesn’t guarantee that even more capacity won’t be needed in a few months or a couple of years. One company offering a scalable and cost-effective solution to these challenges is iSimplyConnect.

The principal at my elementary school was fond of saying that every privilege comes with a new responsibility. That phrase often comes to mind when I think about BYOD programs. The ability to use your personal iPhone, iPad, or other mobile devices in the workplace is a privilege. Even though it may make you a happier and more productive employee, using your personal device means that you take on certain responsibilities once taken care of by your IT department.

Tasks and costs like cell service, supporting technical problems specific to your device, choosing and purchasing apps, and even maintaining some aspects of data security become your responsibility. Then there’s the ultimate responsibility question – what happens if your iPhone or iPad is damaged?

While most BYOD programs are designed to incorporate issues around support, expenses, and security, many don’t include a policy for physical damage to a device.

Google shook up the mobile business landscape by announcing its acquisition of mobile office powerhouse Quickoffice. That move might not seem terribly large, but it creates a very different and unexpected dynamic in the business mobility world. It also sets up a showdown over business capabilities that could have lasting ramifications.

Why is this move significant? It means that every company that produces a major mobile platform now also owns a serious office and productivity solution. Microsoft has Office, Apple has iWork, RIM has Documents To Go (which it acquired nearly two years ago), and Google now has Quickoffice as well as Google Docs. Each company can now ensure that its mobile business customers will have at least one solid option for working with Office files on their smartphones or tablets.

The Omni Group offers a powerful range of Mac business tools that meet several key professional needs including mind mapping and brainstorming, data graphing, diagramming, task management, and project management. Over the past two years, the company has been porting its award-winning software the iPad and delivering great mobile business functionality in the process.

Today the company release the iPad version of its OmniPlan project management software.