Business - page 10

Read enough articles about NFC and its potential for mobile payments and you’ll find yourself thinking the technology is the inevitable mobile payment platform. Every major mobile platform except iOS already includes or will include support for NFC-enabled devices. There are lots of partnerships being announced between key players like device manufacturers, carriers, and banking or credit card companies. It also just seems to make sense that this is the future.

Until you look up from all the stories about what NFC and look at what’s really happening in the  world. You don’t see much evidence of NFC payment systems in everyday life. NFC isn’t yet emerging into mainstream commerce, but there is ample evidence that mobile payments are taking off without it. Those options becoming mainstream are decidedly low tech by comparison, but that’s precisely why they’re succeeding.

Just the thought of letting a stranger use my iPad for anything other than a quick browse of Wikipedia creeps me out, so I’m certainly not the target customer for Griffin’s Kiosk. But I understand that some businesses use iPad’s for display material, and for them the protective, immovable stand looks ideal.

Despite the fact that BYOD is often perceived as a way to reduce technology expenses, nearly three-quarters (73%) of IT managers expect that BYOD will have the opposite effect. The big fear is that BYOD will cause IT spending to spiral out of control.

That’s the news from enterprise technology vendor Damovo UK. The company recently surveyed100 IT directors from organizations with more than 1,000 users about their feelings on BYOD and how it is being implemented in their organization.

One major reason for potentially uncontrolled expenses boils down companies losing bargaining power with carriers as employees begin purchasing their own iPhones or Android handsets. While the cost of the device isn’t likely to be passed on to an employer, monthly costs for voice and data service may be a different story. With unlimited data plans slowly going the way of the dodo, many workers may not want to shoulder data bills associated with their jobs, which may lead to a shared expense model.

We last looked at ownCloud nearly three months ago. The company offers a unique private cloud solution that can scale from the needs of a small businesses with a handful of users all the way to the requirements of larger enterprise. What makes ownCloud unique is that it’s designed to easily integrate with existing infrastructure and IT processes.

Because ownCloud is based on open web standards, it can be easily implemented on virtually any web server. That means it can function as an on-premise solution that is configured and managed completely by company’s IT team, a hosted implementation where it can be installed onto server space provided by a commercial web hosting company, or it can offered in a more turn-key fashion through one of the ownCloud’s partners.

Apple’s 2007 launch of Leopard Server was the beginning of a new business strategy for the company. Leopard Server included a number of new features – shared calendaring with iCal Server, Apple’s wiki-based collaborative tools, and streamlined Podcast creation and hosting through Podcast Producer were some of the highlights. The biggest new feature, however, was the introduction of a simplified setup assistant and Server Preferences – a utility designed to look and feel similar to System Preferences that enabled easy management of key server features for smaller organizations with limited technical knowledge or resources.

Fast forward nearly five years to today and you can see the focus that Apple introduced in Leopard Server has become the core of Mountain Lion Server. You can also see that many features that used to be OS X Server staples are gone (or at least are being handed their hats and coats). What remains is a very inexpensive but still relatively powerful server OS with a focus on easy setup and management as well as collaboration.

Various reports indicate that Apple is working on a major overhaul of iTunes that it plans to launch later this year. Those reports indicate that the update will be focused on consumer-oriented features like improved app/content discovery, music and media sharing, and greater iCloud integration. There’s also the possibility that Apple might split out some iTunes features into separate apps much like the company has done in iOS – the most recent example being the Podcasts app that it launched earlier this week.

Splitting iTunes into discrete parts is an attractive prospect, particularly for businesses and IT professionals. iTunes has become a bloated hodgepodge of functionality over the years. As a result, IT departments typically face a conundrum about whether to support or even allow employees with iOS devices to use iTunes on workplace computers.

As more and more companies move forward with BYOD programs and/or mobile strategies centered around streamlining workflows for mobile professionals, the idea of the enterprise app store has gone from being a nice add-on feature to being seen as necessity for businesses, schools, and government agencies.

Developing a strategy around mobile apps is seen as a core need by a solid majority of companies – 66% of organization are considering or implementing internal app stores according to a Sourcebits survey of over 6,000 enterprises. That doesn’t mean that actually pursuing an enterprise app store strategy is an easy prospect.

Despite some advances in volume purchasing by Apple, many companies feel that mobile app options are still sub-par for their needs, particularly when it comes to the purchasing process and volume licensing.

Apple has quietly posted an overview guide to Mountain Lion Server. The 25 page PDF document is available from Apple’s OS X Server Resources page, which barely references Mountain Lion at all. The generically named OS X Server Product Overview link in the page’s Documentation section, however, links to the new Mountain Lion Server product brief.

The overview guide is listed as being updated for June. That implies that it was deliberately placed there in advance of next month’s Mountain Lion release (as opposed to going live early by mistake). The guide primarily focuses on introducing the various features in Mountain Lion Server. While not in-depth, it definitely provides a sense of where Apple is going with Mountain Lion Server as well as with Mac and iOS management.

Most discussions around BYOD and costs focus on one of two areas. The first is the cost reduction that a company might see if employees provide their own iPhones (or other devices) and pay for their own mobile plans. The second is the cost for mobile management solutions to secure and manage those personally-owned devices along with the apps and data stored on them.

Those are major concerns, but research company ARCchart recently identified a completely different cost of the BYOD trend – the revenues that device manufacturers and carriers are likely to lose as BYOD becomes a standard practice across the business world. According to ARCchart, the worldwide mobile industry could take a hit as big as $40 billion over the next four years as a result of BYOD.

Over the past few months we’ve learned a lot about the mobile ad market from a variety of studies. We know that iOS users are more likely to respond to ads than Android users, and that there’s often a big return on ads designed specifically for the iPad and other tablets. We’ve also learned that many ad agencies haven’t yet realized the value in either of those data points.

One company that sees the value of mobile ads is Universal Pictures. Universal has created an interactive mobile campaign for its upcoming “Savages” – an Oliver Stone thriller that opens a week from Friday (July 6) – that ticks all the right boxes for mobile ad success.

The East Alton school district in southwest Illinois announced earlier this week that it will be launching a one-ton-one iPad deployment for all students in grades three through eight (plus shared iPads for kindergarten through second grade). The announcement is far from unique. Many schools across the U.S. and throughout the world have already launched similar programs – some of them on a much larger scale.

One of the interesting points about East Alton’s decision, however, is that the school district isn’t buying the iPads for its students – a least not initially. Instead, the district has signed a four-year leasing agreement for the iPads. The decision highlights Apple’s often overlooked leasing programs for both business education customers.

Microsoft confirmed yesterday that it plans to purchase Yammer, a four-year old company that specializes in providing enterprise social networks. The move, which has been rumored for months, offers Microsoft a chance to develop business collaborative systems that go well beyond the company’s Sharepoint service.

The move is an interesting one that could be significant in the enterprise space. The success of public social networks has led a number of organizations to attempt to bring the social concept into the workplace. The rate of success has varied with NASA’s Spacebook project being one of the more notable failures (and one lampooned by Stephen Colbert).

BYOD and ever-increasing mobility are business trends that are forcing many organizations to take a fresh look at security. The idea of employees connecting from home, coffee shops, and even planes has led to an overall increasing awareness of the need to secure remote connections. At the same time, business data residing on the iPhones, iPads, and other mobile devices of those employees is causing the IT industry to take a fresh look at mobile device security.

That is, of course, a good thing. With the focus on mobile security, however, many IT organizations are letting the security and overall design of their core networks to become outdated – and exposing their companies to incredible risks in the process.

Following the Flashback malware scare this spring, Apple is stepping up its focus on security and malware protection in Mountain Lion. The release notes for the latest Mountain Lion developer preview include references to a “new Mountain Lion Security Updates system” that checks for security updates on a daily basis, uses a more secure connection when communicating with Apple’s update servers, and can install required updates automatically when a Mac is restarted.

Based on the release notes for the system, Apple is making the security update process automatic and has designed it to  runs as a system process rather than a user task. Presumably that means it will function without a user logged in or while non-admin users are logged in. All in all, that’s similar to Microsoft’s Windows update feature and a good thing for users.

That doesn’t mean that this setup will be great fit for businesses, schools, and other organizations with large Mac populations.

Apple has put a lot of work into developing its own secure messaging platform. With Mountain Lion and the Messages app that Apple rolled out in iOS 5, Apple is setting up its iMessage platform with a lot potential advantages for consumers and business users alike. For business, the always available and secure messaging is huge. Messages and conversations can be found on an employee’s iPhone, iPad, home iMac, work MacBook Air – that’s taking the concept of RIM’s BlackBerry Messenger service to a higher level.

For consumers, the great features are the integration of non-phone devices like the iPad and iPod touch and reduced reliance on carriers for texting, which can translate to cost savings (depending on mobile carrier/plan).

While most of us still use SMS to send text messages, there’s a distinct trend in shifting to using solutions like Apple’s Message platform.

Despite its continuing downward spiral, many IT professionals continue to acknowledge that RIM’s BlackBerry platform — or more accurately its BlackBerry Enterprise Server (BES) — remains the most secure mobile platform on the market. That’s a fact RIM hypes every chance it gets. Usually RIM points out that BES supports over 500 security and management policies. That’s roughly ten times the number of discrete management options that Apple has built into iOS.

While that number sounds impressive, the real difference between BlackBerry management and iOS management isn’t really about the number of policies. In many ways, it isn’t even about what IT can or can’t manage. The real difference is a cultural divide in the way mobile devices and mobile management is perceived.

Many IT departments are under intense pressure to develop and implement a range of mobility initiatives. Those initiatives often span a range of IT disciplines. There’s the effort to develop internal apps, provide access to new and legacy systems from mobile devices like the iPhone and iPad, the need to manage and support users devices as part of BYOD programs, and the need to develop customer-facing solutions like mobile-oriented sites and native apps.

With so many pressures hitting IT organizations at the same, compromises are being made because of tight deadlines and budgets. According to security expert Jeff Williams, that push to get solutions out as quickly as possible may result in solutions that have major security flaws in them.

Enterprise app stores are becoming a common feature in many business that have embraced BYOD and mobile devices like the iPhone and iPad. An enterprise app store offers two core advantages: it allows users to easily install apps developed internally and it allows IT managers and others to offer a set of recommended apps from public sources like Apple’s iOS App Store.

Given the thousands of business and productivity apps available for iOS devices (not to mention profession-specific apps in other categories), providing guidance to users can help get them started with the best tools quickly and easily. The tricky part, however, is deciding which public apps to include in an enterprise app store.

Plenty of people have offered their thoughts and opinions about Microsoft’s Surface devices after the company unveiled the two tablets earlier this week. One particular thread of conversation has been what Surface means for the iPad in businesses and enterprises. One piece that stood out to me was Justin Watt’s blog post Goliath Wants David’s Market.

Watt offers an interesting and well written argument that Surface may find success in many companies because they are still using legacy applications and processes – some of which may have originated long before Windows XP and OS X and have been patched countless times to over the years or decades to continue functioning. His core argument is  that many iPad users access these tools using virtual desktop solutions like Citrix Receiver. As a result, at least for some tasks, the iPad functions as a Windows tablet. That could give Surface and other Windows tablets an edge over the iPad if they can directly deal with the legacy code involved or deliver the same virtual desktop experience.

The truth, however, is that many companies are chugging along on legacy solutions that were never designed to work with devices like the iPad. In fact, some widely used legacy systems have roots that weren’t even designed to work with Windows! In many companies, IT has been able to keep the age and state of those systems under wraps. But the iPad, and now the iPad versus Surface discussion, is now pushing that dirty little secret into the light of day.

BYOD may be one of the big technology trends out there for businesses, but not every business wants or needs a BYOD program. BYOD is, of course, not a magic bullet for addressing every company’s mobile needs. It also isn’t guaranteed to deliver cost savings compared to providing employees with corporate owned and managed devices.

Companies not pursuing BYOD can still gain value from investing in some of the technology concepts and solutions that becoming a standard part of BYOD programs. After all, BYOD is one of the biggest trends of consumerized IT, but it is only one trend out of many.

Here are five key BYOD lessons that any business or organization can apply even without implementing a BYOD program.

One of concerns for IT departments as first iPhones and then iPads and other consumer-focused technologies began creeping into the workplace is how to support the personal devices and apps of employees. That issue took center stage this week as security vendor Fortinet identified that most millennial workers feel that support and security for their mobile devices and other technologies is their responsibility and not the responsibility of an employer or IT department.

What that means is that many IT departments may need to rethink what technical support means. That isn’t a new concept. Various studies and reports have shown that members of Gen-Y prefer to engage support resources using a range of technologies beyond a helpdesk phone line including email, texts, and social networks. As this new vision of support emerges, one model for the future help desk is the Genius Bar from Apple’s retail stores.

Many workplaces are looking at options for social collaboration. The idea is to harness the power of social networks as an internal communication and collaboration tool. While there are some powerful and full featured options in this space, a new iOS and Android app called Pride aims to provide the core benefits of social networks in a free service that’s extremely easy to set up, manage, and use. More importantly, Pride delivers a fun and playful experience that is likely to encourage employees to use it while delivering some very tangible business benefits.

Pride was created by mobile and social enterprise startup DoubleDutch, a company that delivers mobile CRM and event management solutions. The company’s approach is all about using mobile technology to engage with key partners – customers, clients, sales staff, event attendees, and pretty much anyone else involved in a business. That shows through in Pride as well as the companies other products.

On average, iOS is the most expensive mobile platform for developers. It’s the second most profitable mobile platform overall behind RIM’s BlackBerry. One in three mobile developers can’t earn enough money to living from the apps that they produce.

Those are some of the details contained in a new report from mobile analyst and strategy company VisionMobile. The report delves into the heart of the so-called app economy and provides a range of information and statistics about app development, its costs, and the income potential that comes from being an iOS, Android, BlackBerry, or Windows Phone developer. If you’re considering a career as a mobile developer, this is must-read report. For the rest of us, it’s a fascinating sneak peek into the experience of app developers around the world.

CloudOn is one of the more interesting options for working with Office documents on the iPad. The company offers a cloud-based version of the core Microsoft Office apps plus Adobe Reader. Unlike a virtual desktop solution, CloudOn provides just the applications and not a full Windows desktop. When it comes to creating and editing documents, CloudOn’s app relies on popular cloud storage options: Box, Dropbox, and Google Drive.

As a startup, CloudOn has seen strong growth since it launched its service earlier this year. The company announced a new round of funding this week ($16 million) and used the opportunity to tease users with details of its upcoming plans, most notably support for group editing and collaboration as well as expansion beyond the iPad and Android tablets. 

Enterprise security vendor Fortinet decided that the best way to understand members of the millennial generation (or Gen-Y) and their potential impact on IT and security policies was to ask them directly for their views on technology in the workplace. What Fortinet learned will probably keep CIOs and IT leaders up at night.

Most millenials view BYOD programs and the ability to choose the technology they use for work as a right rather than a privilege and have few qualms about outright ignoring policies that restrict that right – even in situations where they know that important data breaches could be the result.

Most worrying for IT leaders, however, is that most young workers feel that device and data security is their personal responsibility even when sensitive business data is stored on or accessed from their personal iPhone, iPad, or other device.