Ryan Faas - page 8

Cloud storage accounts for just 7% of our digital content according to Gartner the industry research firm. Given the ubiquity of cloud services and their ability to sync personal data, photos, documents, and just about everything else with our iPhone, iPads, Mac, PCs, and other devices, that number may sound a bit small. After all, the range of content that iCloud is capable of syncing in Lion and iOS 5 isn’t exactly minor.

Gartner also predicts that the percentage of the average user’s digital property will grow to more than five times that by 2016. At that point, the firm sees most users store more that a third (36%) of their digital content in various clouds. That news isn’t exactly surprising for Apple customers. Apple is making a major push for seamless iCloud integration in Mountain Lion and iOS 6. That said, the firm’s report digital storage does have a few surprises in it. In some ways the report shows that Apple is leading rather than following the personal cloud industry.

Apple has put a lot of work into developing its own secure messaging platform. With Mountain Lion and the Messages app that Apple rolled out in iOS 5, Apple is setting up its iMessage platform with a lot potential advantages for consumers and business users alike. For business, the always available and secure messaging is huge. Messages and conversations can be found on an employee’s iPhone, iPad, home iMac, work MacBook Air – that’s taking the concept of RIM’s BlackBerry Messenger service to a higher level.

For consumers, the great features are the integration of non-phone devices like the iPad and iPod touch and reduced reliance on carriers for texting, which can translate to cost savings (depending on mobile carrier/plan).

While most of us still use SMS to send text messages, there’s a distinct trend in shifting to using solutions like Apple’s Message platform.

Over the weekend, The NY Times posted another investigative piece in its iEconomy series that about Apple. This installment focused on Apple’s retail stores. As with previous articles in the series, this one focuses on legitimate concerns about the American economy in an age of globalization. Like the other pieces, this one targets Apple specifically and ignores the range of Apple competitors that employ similar practices.

The primary issue that the Times brings up with regard to Apple retail stores is that employees can sell thousands upon thousands of dollars worth of Apple products and still earn a relatively modest wage. The underlying sentiment is that if a retail employee sells so much hardware, he should earn more because he is contributing to Apple’s vast revenues.

The only way for things to shake out that way and remain fair would be if Apple offered performance-based awards or commissions. Apple chose not to do that because doing so would have delivered a fundamentally different customer experience than the one envisioned by Steve Jobs – a fact that the NY Times chose not to explore in any real depth.

Despite its continuing downward spiral, many IT professionals continue to acknowledge that RIM’s BlackBerry platform — or more accurately its BlackBerry Enterprise Server (BES) — remains the most secure mobile platform on the market. That’s a fact RIM hypes every chance it gets. Usually RIM points out that BES supports over 500 security and management policies. That’s roughly ten times the number of discrete management options that Apple has built into iOS.

While that number sounds impressive, the real difference between BlackBerry management and iOS management isn’t really about the number of policies. In many ways, it isn’t even about what IT can or can’t manage. The real difference is a cultural divide in the way mobile devices and mobile management is perceived.

Many IT departments are under intense pressure to develop and implement a range of mobility initiatives. Those initiatives often span a range of IT disciplines. There’s the effort to develop internal apps, provide access to new and legacy systems from mobile devices like the iPhone and iPad, the need to manage and support users devices as part of BYOD programs, and the need to develop customer-facing solutions like mobile-oriented sites and native apps.

With so many pressures hitting IT organizations at the same, compromises are being made because of tight deadlines and budgets. According to security expert Jeff Williams, that push to get solutions out as quickly as possible may result in solutions that have major security flaws in them.

Enterprise app stores are becoming a common feature in many business that have embraced BYOD and mobile devices like the iPhone and iPad. An enterprise app store offers two core advantages: it allows users to easily install apps developed internally and it allows IT managers and others to offer a set of recommended apps from public sources like Apple’s iOS App Store.

Given the thousands of business and productivity apps available for iOS devices (not to mention profession-specific apps in other categories), providing guidance to users can help get them started with the best tools quickly and easily. The tricky part, however, is deciding which public apps to include in an enterprise app store.

Plenty of people have offered their thoughts and opinions about Microsoft’s Surface devices after the company unveiled the two tablets earlier this week. One particular thread of conversation has been what Surface means for the iPad in businesses and enterprises. One piece that stood out to me was Justin Watt’s blog post Goliath Wants David’s Market.

Watt offers an interesting and well written argument that Surface may find success in many companies because they are still using legacy applications and processes – some of which may have originated long before Windows XP and OS X and have been patched countless times to over the years or decades to continue functioning. His core argument is  that many iPad users access these tools using virtual desktop solutions like Citrix Receiver. As a result, at least for some tasks, the iPad functions as a Windows tablet. That could give Surface and other Windows tablets an edge over the iPad if they can directly deal with the legacy code involved or deliver the same virtual desktop experience.

The truth, however, is that many companies are chugging along on legacy solutions that were never designed to work with devices like the iPad. In fact, some widely used legacy systems have roots that weren’t even designed to work with Windows! In many companies, IT has been able to keep the age and state of those systems under wraps. But the iPad, and now the iPad versus Surface discussion, is now pushing that dirty little secret into the light of day.

BYOD may be one of the big technology trends out there for businesses, but not every business wants or needs a BYOD program. BYOD is, of course, not a magic bullet for addressing every company’s mobile needs. It also isn’t guaranteed to deliver cost savings compared to providing employees with corporate owned and managed devices.

Companies not pursuing BYOD can still gain value from investing in some of the technology concepts and solutions that becoming a standard part of BYOD programs. After all, BYOD is one of the biggest trends of consumerized IT, but it is only one trend out of many.

Here are five key BYOD lessons that any business or organization can apply even without implementing a BYOD program.

One of concerns for IT departments as first iPhones and then iPads and other consumer-focused technologies began creeping into the workplace is how to support the personal devices and apps of employees. That issue took center stage this week as security vendor Fortinet identified that most millennial workers feel that support and security for their mobile devices and other technologies is their responsibility and not the responsibility of an employer or IT department.

What that means is that many IT departments may need to rethink what technical support means. That isn’t a new concept. Various studies and reports have shown that members of Gen-Y prefer to engage support resources using a range of technologies beyond a helpdesk phone line including email, texts, and social networks. As this new vision of support emerges, one model for the future help desk is the Genius Bar from Apple’s retail stores.

Many workplaces are looking at options for social collaboration. The idea is to harness the power of social networks as an internal communication and collaboration tool. While there are some powerful and full featured options in this space, a new iOS and Android app called Pride aims to provide the core benefits of social networks in a free service that’s extremely easy to set up, manage, and use. More importantly, Pride delivers a fun and playful experience that is likely to encourage employees to use it while delivering some very tangible business benefits.

Pride was created by mobile and social enterprise startup DoubleDutch, a company that delivers mobile CRM and event management solutions. The company’s approach is all about using mobile technology to engage with key partners – customers, clients, sales staff, event attendees, and pretty much anyone else involved in a business. That shows through in Pride as well as the companies other products.

On average, iOS is the most expensive mobile platform for developers. It’s the second most profitable mobile platform overall behind RIM’s BlackBerry. One in three mobile developers can’t earn enough money to living from the apps that they produce.

Those are some of the details contained in a new report from mobile analyst and strategy company VisionMobile. The report delves into the heart of the so-called app economy and provides a range of information and statistics about app development, its costs, and the income potential that comes from being an iOS, Android, BlackBerry, or Windows Phone developer. If you’re considering a career as a mobile developer, this is must-read report. For the rest of us, it’s a fascinating sneak peek into the experience of app developers around the world.

CloudOn is one of the more interesting options for working with Office documents on the iPad. The company offers a cloud-based version of the core Microsoft Office apps plus Adobe Reader. Unlike a virtual desktop solution, CloudOn provides just the applications and not a full Windows desktop. When it comes to creating and editing documents, CloudOn’s app relies on popular cloud storage options: Box, Dropbox, and Google Drive.

As a startup, CloudOn has seen strong growth since it launched its service earlier this year. The company announced a new round of funding this week ($16 million) and used the opportunity to tease users with details of its upcoming plans, most notably support for group editing and collaboration as well as expansion beyond the iPad and Android tablets. 

One of the ironic twists about the anti-trust lawsuits against Apple and the major publishing companies is that Apple’s entrance into the ebook market actually broke Amazon’s virtual monopoly on the ebook business. In the process, publishers gained the ability to control ebook pricing, which can be seen as actually encouraging competition in the industry.

While the U.S. Department of Justice and attorneys general from many states are pursuing lawsuits around the matter, not every country would see the situation in the same terms as the U.S. government. In France, for example, publishers can legally control pricing and are protected from booksellers undercutting their business as Amazon had been doing with its power over the ebook market. It’s even possible that France’s laws protecting publishers may have served as inspiration for the agency model that Apple used in building the iBookstore.

Enterprise security vendor Fortinet decided that the best way to understand members of the millennial generation (or Gen-Y) and their potential impact on IT and security policies was to ask them directly for their views on technology in the workplace. What Fortinet learned will probably keep CIOs and IT leaders up at night.

Most millenials view BYOD programs and the ability to choose the technology they use for work as a right rather than a privilege and have few qualms about outright ignoring policies that restrict that right – even in situations where they know that important data breaches could be the result.

Most worrying for IT leaders, however, is that most young workers feel that device and data security is their personal responsibility even when sensitive business data is stored on or accessed from their personal iPhone, iPad, or other device.

Earlier this year, we profiled the Mac IT apprenticeship program offered by London-based consulting and training group Amsys. IT apprenticeships offer technology training based around various common IT certifications and real-world IT experience. Apprentices are paid for their time and typically receive career placement services at the end of the apprenticeship.

Applying the apprenticeship model to the IT industry is relatively common in Europe, but rare in America. A new pilot program designed by IT training and certification powerhouse CompTIA aims to change that and bring the IT apprenticeship concept to the U.S. in a big way.

According to a poll conducted by discount site CouponCodes4u, less than one-quarter of American consumers will consider buying Microsoft’s newly unveiled Surface. The discount site used the poll to study the overall tablet space and to determine brand awareness and perceptions across the U.S. market. It found that only 22% of respondents would consider buying one of the Surface tablets.

The survey, which was taken by 1,578 Americans in the 21 to 35 age bracket, also found high brand loyalty among tablet owners for both the iPad and for Android.

Doctors may be fans of the iPad as a clinical tool, but they’re not certain that Apple’s iPad, the 5000+ health and medical apps in the App Store, or other mobile technologies are safe and effective health tools for patients. That’s the gist of a report by PwC Global Healthcare. The report was based on surveys of physicians, healthcare management professionals and payers, and mobile technology users in ten countries around the world.

According to the report, just under two-thirds (64%) of healthcare providers acknowledged that mobile technologies offer potential benefits for patients, but feel that mobile health (also known as mhealth) is virgin and untested territory. As a result, the majority of doctors (73%) don’t suggest iOS or mobile health apps to their patients and some (13%) even discourage patients from using them.

Mobile advertising as an industry has been slow to evolve since the introduction of the iPad. A study that we reported earlier this year found that many advertising companies fail to take advantage of the mobile ad capabilities offered the iPad even though iPad users are significantly more likely to interact with ad content.

A more recent study shows that companies hesitant to develop iPad and tablet-optimized ad content are passing up major opportunities to engage customers. It turns out that, in addition to being more likely to interact withs ads, iPad users are more likely to make purchasing decisions based on iPad or tablet-optimized ads.

Microsoft’s announcement of its new Surface tablets got the entire tech industry’s attention yesterday. The announcement was big on drama but not so big on details. Despite showing off the new Surface devices and using them to build hype for Windows RT and Windows 8, Microsoft left out some key points of information like pricing and a clear understanding of how the devices will fit into mobile tech market.

The announcement also left many technology pros scratching their heads in confusion about Microsoft’s decision to own the entire computing process in the way that Apple does – from hardware to OS, to the app market. Another head scratcher, particularly for CIOs and IT leaders, is how or where Surface devices will fit into businesses.

Apple quietly updated its Mac Pro line last week. The update was an important move even though the actual changes were so minor as to be barely noteworthy. The minor refresh gave high computing customers a sense of confidence that Apple wasn’t going to abandon the Mac Pro line anytime soon. That sense of confidence got a boost from New York Times columnist David Pogue, who was assured more substantive Mac Pro upgrades were in the works for 2013.

The Mac Pro is something of a relic when it comes to Apple’s current strategy. It’s the only Mac that features significant expansion options using industry standard hardware – a point made by Lifehacker columnist Adam Dachis, who compared the Mac Pro’s specs and costs to three hackintosh options. Looking at the Mac Pro as simply a series of specs, performance, and cost is appropriate for most users – but not for some important niche markets.

The iPad has been popular with doctors and healthcare providers since it debuted two years ago. In fact, the iPad’s form factor and capabilities are almost tailor-made for many common and emerging uses in medicine like electronic health records, medical and drug reference guides, and even remote diagnosis using FaceTime.

With hospitals rolling out iPad deployments and many physicians in private practice buying them, it was only a matter of time before healthcare-specific iPad accessories hit the market. Griffin Technologies is one of the first companies to focus on making the iPad an even better fit for doctors, nurses, and other healthcare professionals with a new case that’s designed specifically for medical environments.

OS X Server has always been something of a bargain compared to the various flavors of Windows Server. Unlike Microsoft, Apple never focused on a client access licensing model in which organizations must pay for the server software itself plus additional licenses for users or devices that connect to it. Apple also doesn’t break OS X Server down into multiple variations each with its own features, licensing needs, and upgrade limitations.

When you buy OS X Server, Apple gives you everything from file sharing to Internet and collaborative services like wikis and internal messaging through Mac and iOS device management. If you start as a small business with a single basic server and eventually grow to the point where you need to support and manage dozens or hundreds of Macs, PCs, and mobile devices, there are no limits imposed on licensing or data migration.

While the new MacBook Pro’s retina display, light weight, and thin format factor were all show stoppers, the notebook’s battery is also a major feature and feat of engineering. Apple claims that despite powering all those pixels, the new MacBook Pro with Retina display has a battery will last for seven hours on a single charge and offer a full month of standby power. Unsurprisingly, much of the its internal space is devoted to the mammoth battery required for that feat.

The new MacBook Pro with Retina display isn’t the first Apple device to sport a massive built-in battery. The new iPad also sports one and the MacBook Air line has had most of its internal space devoted to its battery  for years. Each new mega-battery from Apple represents an advance of battery technology that few other companies could deliver.

Despite delivering excellent business solutions in many of its products, there’s always a consistent refrain that Apple doesn’t understand business customers or corporate computing needs. Apple didn’t focus on many specific business uses of the new and upcoming products announced during today’s WWDC keynote. If you look closely, however, there are definite signs that Apple is designing iOS 6 and Mountain Lion,.

There have been concerns about the fate of the Mac Pro ever since Apple killed off the Xserve a year and a half ago. Although Apple didn’t say the Mac Pro was on the chopping block, the company did let it go without an update for quite some time. Although the Mac Pro didn’t get featured in today’s WWDC keynote like the MacBook lineup, which includes the new MacBook Pro, it did receive a long-needed update.

The biggest reaction to the Mac Pro’s update today is a sense of relief by many creative professionals and Mac-focused IT departments. The update proves that Apple isn’t signing the death warrant for its most powerful and most expandable Mac. That makes the updated specs a symbol of Apple’s commitment to high-end and high-performance systems in addition to being a major product update.