An anonymous Apple Store employee says that people who work in the stores have become more like “car salesmen or Best Buy employees.”
The disgruntled employee says that Apple’s shift to services means that staff are pushed to sell add-ons like AppleCare.
Apple has partnered with Best Buy to make it even easier for customers to obtain service and repairs.
Nearly 1,000 Best Buy stores across the U.S. can now fix your Apple devices. They are offering same-day fixes for iPhone with trained experts who use genuine Apple parts.
Apple is expanding its pilot repair program for vintage Macs.
Both the 11- and 13-inch MacBook Air machines released in mid-2012 will remain eligible for service at Apple Stores worldwide until August 31, 2020. That’s despite them being added to Apple’s vintage and obsolete products list on August 31, 2018.
Apple is set to unveil its last earnings report of 2017, and it’s expected to be one of the company’s biggest Q4 results ever.
Wall Street analysts are eager to see how many iPhones Apple sold during the quarter, which included a few days of iPhone 8 and iPhone 8 Plus sales at the end. Apple CEO Tim Cook and CFO Luca Maestri will be hopping on the call with investors at 2 p.m. Pacific today. Naturally, we’ll be here live-blogging all the action.
Come join the fun:
Apple is no longer providing repairs or service for the sixth-generation iPod nano.
The device was added to the company’s list of vintage and obsolete products on August 30, and a memo distributed to Apple stores and Authorized Service Providers confirms that repairs are no longer being carried out… unless you live in California.
Apple has extended its service coverage for the first-generation Apple Watch. If you have a unit with a separated sensor panel, you can get it repaired for free by visiting Apple or an authorized service provider within three years of your purchase date.
Apple delegates have officially opposed the so-called “right to repair” bill in Nebraska that would make it easier for consumers to repair its products.
Should the bill be passed, Apple could be forced to give users and third-party repairers access to its components and service manuals. Company representative Steve Kester warned Nebraska would become a “Mecca for bad actors.”
If your iPhone 3G breaks a month from now, prepare to be mostly out of luck.
Apple has released a list of devices that will stop receiving repair and parts service in Apple Stores on June 9.
In the not-so-distant future, we’ll use smartphones to control nearly everything around our homes. We already have smart light bulbs, thermostats, locks and appliances, but we lack a central platform for all these devices.
That’s all going to change this fall when Apple releases iOS 8 with HomeKit, an important new protocol for developers. This will create the kind of universal platform that could revolutionize home automation.
Having a hard time connecting to the Internet on your Three smartphone this morning? You’re not the only one. The British carrier has confirmed that it is currently suffering a glitch that is affecting data services across the whole of the U.K., but it promises it is working to fix it.
