enterprise - page 11

While it will be six months or longer before Microsoft releases Windows 8 and its companion products, the company has been putting out a lot of information about its plans lately. One big Windows 8 mystery to date is Windows for ARM based tablets. Formerly known as Windows on ARM (or WOA), the company recently settled on Windows RT as the official name for Windows 8 on low-cost ARM-based tablets.

Microsoft is very clearly positioning Windows RT tablets as iPad competitors for both the home and business markets. Until recently, there wasn’t much solid information about them beyond that they would include a touch optimized full version of Office. With the information released recently, however, there’s enough detail to speculate how Windows RT tablets will stack up to the iPad in business.

This week featured a handful of announcements relating to using your iPhone as a virtual wallet including news of Boston’s smartphone-based commuter rail payment system and CVS integrating its loyalty card system into its iPhone app.

Capping the week is news that restaurant chain T.G.I. Fridays announcement that more than of its franchises in the U.S. will begin offering patrons the ability to settle their restaurant or bar tab using an app. The move comes as part of partnership with startup Tabbedout – a mobile payment company that aims to bring iPhone (and Android phone)  payments into the mainstream with a focus on bars and restaurants.

Last week, Microsoft pulled its Service Pack 2 update for Office for Mac 2011. As we reported earlier in the week, the update could result in the corruption of the Office database and issues with Office identity files could make resolving the problem difficult. After initially posting advice about the update and its potential problems, Microsoft pulled it from the company’s update servers.

Microsoft has now re-released the update. In addition to not creating the problems that plagued the original update, the new version will also correct problems for users that had downloaded the initial.

The entire situation illustrates why most tech companies, including Apple, advise business customers to wait before rolling out any new updates.

Mobile management and security vendor Good released its quarterly device activations report. The report covers January through March and showed that the iPhone 4S was the commonly activated mobile device among Good’s business and enterprise customers followed by the iPad 2. The iPad overall (original, iPad 2, and new iPad) accounted for virtually all tablet activations.

Good’s quarterly report focused on iOS and Android device activations. The data is based on a mix of both business-owned devices and employee personal devices used in the workplace as part of a BYOD strategy.

Business and career social network LinkedIn has finally released an iPad app – or, more accurately, a universal app for both the iPad and iPhone. In designing the new app, LinkedIn scrapped the clunky and somewhat confusing user interface of its earlier releases completely and built the new version based on the usage habits of users browsing the site from their iPads. The result is a complete new and stunningly simple app with a very Apple-like feel to it.

This year’s WWDC track listing has a focus that seems evenly split between between OS X and iOS development. There’s also a fairly even amount of material for both experienced Mac and iOS developers as well as those new to developing for Apple’s platforms. One track that Apple appears to have axed from WWDC 2012, however, is the IT or enterprise technologies track.

An IT or enterprise technology track has not been a guaranteed WWDC staple, but Apple has offered several times over the past decade. The track, which typically comprises the only non-developer events at WWDC, has always offered large enterprises and IT professionals things that they rarely get from Apple – a roadmap or sense of where Apple is heading technologically as well as insights from Apple engineers and other Apple-focsed IT professionals.

Apple introduced the iOS printing a year and a half ago in the form of the iOS feature AirPrint. Although the feature has been available for some time, only a handful of printers ship with AirPrint support. There are, of course, a couple of ways around that limited selection like the Lantronix xPrintServer, the OS X Printopia utility, and FingerPrint for both OS X and Windows.

Those are great options for home use, but what about business users? The iPad is the best selling business tablet by a huge margin and that should translate into at least some workplace printing – or should it?

Microsoft is using its home field advantage in the business market to alter the playing field between its upcoming low cost Windows RT tablets (formerly called Windows on ARM or WOA tablets) and the iPad. To date, the iPad has been the business and enterprise tablet of choice and that gives Apple a significant leg up over competing Windows RT tablets.

Aiming to neutralize that advantage, Microsoft has written Windows 8 licensing for enterprise organizations in a way that makes supporting the iPad and other non-Microsoft devices more expensive – essentially penalizing companies that opt for the iPad and want to use a virtual desktop (VDI) solution such as those from Citrix and VMWare for remote access to a Windows desktop.

Mobile purchasing systems based on NFC have a way to go before they become ubiquitous, but other types of mobile payments already here. A great example is the Starbucks app that can be used as a virtual reload-able gift card. When you want to pay with the card, a barista scans a code on your iPhone’s screen.

Starbucks may have made this technology a part of every day life for millions of people, but it isn’t the only company to do. Some airlines offer a virtual boarding pass as part of mobile check-in features.

The same iPhone/smartphone screen as digital token approach may soon extend to your commute as well as your morning coffee or air travel. A pilot project in Boston plans to bring the same NFC-less mobile payment technology to the city’s commuter rail service.

Over the past few months, we’ve heard some delusional things from RIM executives, some sober assessments of its dire straights, and even the story of RIM execs being kicked off a plane for being too drunk and unruly. With that gamut of events, it shouldn’t be too shocking that RIM’s VP of developer relations Alec Saunders recently resorted to a public temper tantrum, complete with condescending personal insults, when the development team behind YouMail announced plans to abandon the BlackBerry platform.

Late last week, Microsoft pulled the Service Pack 2 update to Office for Mac 2011 from its upgrade servers after users complained that the update created problems with the Outlook email and calendar application. The move also coincided with reports that Office vulnerabilities could lead to additional malware infection risks.

Microsoft had released the update the previous week (April 12). After initial reports that users were getting an error messages related to Office 2011 database, the company posted advice for users to follow before attempting to install the update and a work around for some of the problems that users experienced. A few days lated Microsoft pulled the update completely.

Apple has added a new page of iPhone app suggestions for business users. The page, titled iPhone at Work, lists apps broken down into five major categories: organize your day, view your business, manage projects, meet anywhere, and travel light. Each of those sections is further divided to show off the ways that the iOS apps Apple bundles with the iPhone and third-party apps can be used in business.

Microsoft has decided to jump into the mobile management marketplace. The company has announced plans to retool its Intune cloud-based desktop management service to manage iPhones, iPads, and some Android devices. The news follows RIM’s similar decision to include iOS and Android management in the new BlackBerry Mobile Fusion console that it designed for its PlayBook tablet.

Microsoft’s Brad Anderson, corporate vice president of the company’s management and security division division showed off the new version of Intune at Microsoft Management Summit (MMS) in Las Vegas. Anderson’s presentation, however, wasn’t able to illustrate Intune’s upcoming iOS management capabilities because the iPhone used in his demo failed to perform properly with the Intune release being used – an event that The Register reported as seeming “as though the spirit of Steve Jobs was in the room.”

With the number of Flashback-infected Macs dwindling more each day and Apple’s release of software updates that can both clean an infected Mac and prevent infection or reinfection, it’s easy for IT departments and individual Mac users to think that the crisis has passed. That doesn’t mean that it’s time to forget about the issue of malware targeting Macs, however. In fact, the entire event has been a wakeup call to IT and security professionals as well as to the wider Mac community – Macs are not invincible.

When reflecting on the Flashback events of the past couple of weeks, there are five major themes or lessons for businesses and IT department to consider when it comes to supporting Macs going forward.

One of the interesting tidbits to emerge from testimony during Oracle panent infringment trial against Google is that Oracle had considered producing its own smartphone and buying either RIM or Palm. The testimony came from Oracle chief Larry Ellison, who was a close personal friend of Steve Jobs. Ellison is, in fact, quoted as describing their relationship as “best friends” in Walter Isaacson’s biography of Jobs.

The news raises some interesting questions – not the least of which are whether Jobs knew of the plan and what impact Oracle jumping into the smartphone game against the iPhone might have had on their friendship. Jobs was obsessed with the idea that Google and its former CEO Eric Schmidt (also a former Apple board member) had ripped off Apple’s iOS design work in creating Android.

Mobile app management company Apperian announced two new features for companies looking to expand the use of iOS, Android, and BlackBerry apps as part of an overall mobile strategy. One feature aims to connect end  users within a company with IT staff and developers for collaboration on new and existing apps. The other is designed to give employees an easy way to rate and comment on apps already in use.

Apperian provides app management and deployment services for business and enterprise customers. The company’s EASE platform allows IT to create internal app stores showcasing both internal apps and public apps that are available through the iOS App Store. The company also provides a range of related services including the ability to push out apps and updates to devices over the air.

The iPhone and iPad are great mobile work solutions for many professions and IT is no exception. With the right collection of apps, virtually every IT job role can become mobile. Systems administrators, user interface designers, and even help desk agents can use their iOS devices to keep tabs on the technologies that they manage and resolve problem at any time from almost anyplace.

IT tools for iOS cover a wide range of ground from basic remote access to network diagramming. Here are a set of tools that no IT department should be without.

Recosoft announced today the latest version of its PDF2Office Professional tool. The software, which allows users to convert PDF files into Microsoft Office documents while maintaining the layout and formatting or the original non-editable file.

PDF2Office Professional is one of several file conversion tools that the company offers. The lineup also includes tools for converting PDF files into iWork documents or Adobe In Design files as well as a tool for converting In Design projects into Office documents.

There have been rumors circulating for some time about Google releasing its own cloud storage service. According to reports, the service is on the verge of release a launch expected next week. Google’s service will enter a crowded market of cloud providers that includes Apple’s iCloud, Box with its new OneCloud feature, and the popular Dropbox.

Public cloud services like these tend to concern business and IT leaders because of the ease with which data migrates out of the office when they’re widely used. A Google service is likely to engender even more privacy and confidentiality issues on the part of businesses – and for good reasons that should concern anyone considering using it.

According to a new report RIM’s former co-CEO Jim Balsillie was attempting to reinvent the company as a network services provider before he and RIM’s other former co-CEO Mike Lazaridis were forced to step down earlier this year. Balsillie envisioned RIM partnering with mobile carriers to offer basic smartphone messaging and social network service plans at a fraction of the cost of traditional data plans. The most surprising part of this revelation is that Balsillie planned to offer these services on devices made by other manufacturers.

As with many of RIM’s moves over the past couple of years, this highlights the identity crisis that developed within the company as its market share dwindled after the release of the iPhone and Android.

The AirPrint feature in iOS let’s you print from your iPhone or iPad to your home printer – directly if you have one of the handful of AirPrint-capable printers on the market or using a print server device or utility on your Mac like Printopia or FingerPrint.

AirPrint addresses the basic need to print, but it isn’t really a mobile solution. What if you’re on a business trip or vacation and need to print? What if you’re headed to a meeting and forgot to print out brochures ahead of time?

Almost every cloud storage service on the Internet operates using a freemium model. Anyone who signs up gets a certain amount of storage for free. When someone uses up all their free storage, they can add more for a fee. Cloud providers usually layer on a few extra features for paid customers like the ability to stream audio files or the ability to restore deleted files or older versions of documents. Just like most companies now, they to outsource the support process making it easy for clients to resolve issues easily. Netzen is a company that provides IT support to businesses in the UK, consider checking them out if you need help with your IT.

With so many free options, however, it can be tempting to use multiple services simultaneously. Add files to a free Dropbox account up till the free 2GB, then create an account with Box for the next 5GB (Box’s free limit), then create a SugarSync account and on and on.

This approach, known as cloud squatting, effectively nets users unlimited free storage so long as they’re willing to play an ongoing game of musical chairs with their data. iOS and other mobile apps that can access and edit files across different services make it surprisingly easy for users to become cloud squatters – and it’s surprisingly difficult for a business or IT department to prevent or deal with cloud squatting employees.

BYOD programs are popping in workplaces of virtually every shape and size. One of the big advantages of these programs is that you can decide what kind of mobile device (iPhone, iPad, or other device) and what apps make the most sense for your job and how you work. Some companies even offer reimbursement of some of the expenses associated with using your personal tech in the office – an example being your iPhone or iPad’s data plan (or a portion of it).

That sense of freedom is very empowering, but it often comes with the tradeoff of your company’s IT department enrolling your device in a mobile management system. This means that certain features of your device are likely to be restricted for security purposes. It also means that your company will be able to monitor and track how you use your iPhone or iPad and can wipe data remotely at any point. 

Yesterday, Microsoft announced its Windows 8 product lineup. The lineup includes just three editions as opposed to Windows 7 and Vista, which offered twice as many options though some were targeted at developing and niche markets. In addition to streamlining the overall offerings, Microsoft also drew a sharper line between Windows 8 for desktop, notebook, and tablet PCs with x86/64 processors and Windows for ARM-based tablets.

If the dividing line between a full-fledged version of Windows and a version designed for low cost tablets seems vaguely familiar to you, it’s because the strategy is pretty similar to the distinction between Apple’s OS X for Macs and iOS for iPhones, iPads, and iPod touches.

In fact, the entire desktop and mobile lineup that Microsoft is developing seems to borrow pretty heavily from Apple’s playbook.

Quickoffice announced its new cloud service known as Connect at the end of last month. The service is designed to sync Microsoft Office documents between your iOS devices, Android devices, Macs, and PCs. It’s an extension to the Quickoffice apps for iOS and other mobile platforms that offer the ability to create, edit, and view Word, Excel, and PowerPoint files on the go.

Connect by Quickoffice is now available from the App Store and it’s a very slick app and a great addition for any iOS user or mobile professional.