MDM - page 4

Recently, we’ve been highlighting some of the major partnerships that are beginning to form between mobile management and mobile/cloud services vendors. These partnerships are strategic and aim to enable IT workflows that better secure, support, and monitor iPhones, iPads, and other mobile devices than what any one company could offer. So far, these partnerships and the integration of solutions that they offer haven’t included Apple or the basic management tools that Apple makes available for free – until now.

Mac and iOS management provider JAMF has posted a guide to integrating the company’s signature solution with Apple’s free Configurator tool to streamline iOS deployment.

One of the traditional ways for IT professionals to highlight their knowledge of specific technologies and technical concepts is through the acquisition of certifications. There are a number of vendor-crafted certifications available as well as vendor-neutral certifications that illustrate competence in various technical disciplines like troubleshooting and repair, security, healthcare, and overall network management. Certifications have never guaranteed a job in and of themselves, but they do help candidates sell themselves to recruiters and IT managers.

One of the many challenges with the consumerization of IT, mobility, and cloud services trends is that they are dramatically shifting the skill sets required to succeed in the IT field. As a result, the perceived value of certifications has fluctuated as softer skills like business integration and project management have become more desirable. The need for professionals that have extremely specialized skills is being surpassed by the need for IT generalists.  

Mobile technology is playing an ever bigger role in the workplace. According to a recent study by IT training and certification giant CompTIA, 84% of knowledge workers use an iPhone or other smartphone for at least some work tasks on a daily basis – unsurprisingly email and using web-based services ranked as the most common and universal uses.

Despite that level of use, the survey – which didn’t break out numbers for corporate-owned versus employee-owned devices – found that only 22% of businesses have an official policy regarding the use of mobile technology. An additional 20% indicated that they are exploring options for mobility policies but haven’t yet completed them.

2012 hasn’t been shaping up to be a good year for RIM. The company has already lost some major enterprise customers, developers have publicly announced they’re shuttering BlackBerry support, and the new iPad sales beat the total number of BlackBerry PlayBook shipments three times over in one weekend.

The one bright moment, if you can call it that, came during the company’s recent quarterly financials call when RIM’s newly minted CEO Thorsten Heins told investors that his first action on the job was to seriously evaluate RIM’s business. After months of delusional pep talks, his very sober assessment was like a burst of lucid thinking. Unfortunately, the company’s executives seem to be covering that lucid moment with more of the delusional spin that’s become typical of RIM

The latest bout of RIM denying its situation involve comments by executives on the state of the BlackBerry in government.

One of the mobile news items this week was the discovery by developer Gareth Wright of a vulnerability in the Facebook apps for both iOS and Android. At issue in the iOS version of the Facebook app is the fact that a user’s login data is stored in a clear text .plist file. Copying that file to another device will allow full access to a person’s Facebook account.

Facebook was quick to point out that this file could only be copied directly from an iOS device if the device had previously been jailbroken. Wright responded by saying that the portion of the iOS file system where the data is located can be accessed by connecting any iOS device (jailbroken or not) to a Mac or PC running iTunes and creating a backup. With the right tools, its fairly easy to search an iOS device backup or even the filesystem on a connected device.

This brings up an important issue for businesses deploying iOS devices or operating a BYOD program – iOS backups made through iTunes can be an attack vector to retrieve business data.

There are plenty of stories out there about schools that have already launched large-scale iPad programs or that are considering them for next year. Many U.S. school districts have yet to determine an iPad strategy, however, and are still moving forward cautiously.

In a small survey of public school IT managers, research firm Piper Jaffray identified the iPad as a new technology being tested by the majority of public schools. The survey also offered insights into the the pros and cons that school IT managers are weighing when it comes the iPad and some competing technologies.

RIM has launched iOS and Android support in its BlackBerry Mobile Fusion mobile device management (MDM) software. The new feature known as Universal Device Service follows February’s initial launch of BlackBerry Mobile Fusion. The initial launch primarily provided the ability to manage RIM’s PlayBook tablet. The launch of the iOS and Android components of the software have been expected for quite some time.

The release is likely to be welcome news to companies and IT departments that are established customers of RIM products. Beyond those customers, however, BlackBerry Mobile Fusion simply joins a long list of existing MDM services that support iOS, Android, Windows Phone, and Even RIM’s own BlackBerry OS.

IBM, once known as on of the most straight-laced companies in the world, has jumped on the BYOD bandwagon with a level of enthusiasm rarely seen in such large and established enterprises. The company has big plans for BYOD – rolling out a program out that covers all 440,000 employees worldwide.

That’s a big challenge and one that Big Blue has yet achieve. However, the company currently has mobility solutions deployed to about a quarter of its workforce (120,000 users) two thirds of whom (80,000)  are supplying their own devices and service plans. The company, which had been a predominantly BlackBerry shop, began to shift gears as iPhones and other devices began showing up in its offices.

While not a model for every company, IBM’s BYOD policies can serve as a great starting point.

Earlier today, we reported on the variability in how companies can define BYOD programs. For some companies BYOD can mean access to just email while in others it can include a range of customer internal apps along with company-purchased selections for the App Store. The exact mix of allowed or supported functionality reflects the IT and management culture of an organization but it can be guided by what users feel they need most.

Email may be the lowest common denominator when it comes to BYOD because it is the most common use of mobile devices in the workplace. That statistic stands out in a new report on how businesses and employees are using mobile technology and how businesses are addressing BYOD as a trend.

The enterprise app store is becoming a reality in many companies. Initially envisioned as a way to make internal apps available to employees, the concept has quickly grown to include public apps available in Apple’s iOS App Store. This allows businesses to offer employees a curated list of apps that relate to specific fields or job functions.

A curated list of public apps is a great idea and it can save employees both time and effort in selecting apps that can help them work more efficiently and effectively. The challenging part, however, is choosing which of the hundreds of thousands of iOS apps to include in your company’s app store.

Yesterday, we covered a report that asked whether or not most people really want the option to bring their own technology into the office. That report showed that despite the media hype and the broad interest that CIOs and IT leaders are showing in BYOD programs, it may only be one out of every five employees that’s clamoring for the right to bring their personal iPad or iPhone into the office.

If that’s the case, why are so many users hesitant or even hostile to the BYOD model?

BYOD is certainly one of the biggest technology buzzwords right now. The concept of users supplying their own iPad, iPhone, or even their own MacBook can create challenges for IT, but it can also provides advantages. Users choosing the devices and apps that they feel most comfortable and productive using is one. Businesses not needing to pay for mobile devices themselves or plans to support them is another.

One of the basic assumptions when it comes to considering, testing, and implementing a BYOD program is that the ability to bring personal tools into the workplace is something that users ultimately want and think will improve their work. The rest of the discussion, including practical issues like device or data management and the range of devices to be support, is predicated on this core assumption that BYOD is desirable on the part of users.

But what if that isn’t really the case? According to a report based on research in Australia and New Zealand, that may not be the case and it may actually be a form of peer pressure driving the BYOD revolution more than pressure from users.

One of the big fears CIOs and IT staffers have about the consumerization of IT and BYOD trends is that mobile devices like the iPad and iPhone combined with personal cloud services like iCloud, Google Docs, and Dropbox make it very easy for confidential business data to leave the office and the company network.While this is a definite fear for IT staff, how do most knowledge workers view the risk and the consequences of such so-called data sprawl?

According to a recent study, four out of five workers rank removing confidential data from the office as an offense that should get a person fired and yet 90% believe that it happens on a regular basis.

LTE is one of the key features available on the new iPad. All that extra speed can be a great feature for consumers and business users alike, although the ability to burn through data that quickly means that all LTE iPad users need to be more conscious of their data use than with the previous 3G iPads (the same will no doubt be true for the next iPhone).

A new study claims that most iPad Internet access (94%) still takes place over Wi-Fi networks, however. That seems like bad news for carriers and it sounds like comforting news for CIOs and IT professionals worried about unknown iPads in their companies. After all, if only 6% of iPad connections occur over 3G/4G, then most iPads in the office are using a corporate network and can be tracked and monitored to ensure data and network security.

Unfortunately digging into the actual data from the study reveals iPad users with 3G and LTE models are actually spending a lot more than 6% of their time using their cellular connection.

Earlier this week, we highlighted the growing need for companies to develop more comprehensive approaches to iPhones, iPads, and other mobile devices than simply purchasing and implementing a mobile device management console. The device-only approach isn’t always a solution in itself and there’s a growing trend of focusing on managing the information and apps on an iOS device instead of (or in addition to) the device itself.

As this multi-tiered model becomes more common, businesses are typically looking at multiple solutions, which is prompting companies in this space to develop strategic partnerships or consider acquisitions as a way of offer businesses a more integrated approach. Two instances of this were the announcement of Good and Box partnering for secure data and enterprise cloud storage and Symantec’s acquisition of Nukona and Odyssey.

Another partnership was announced yesterday between MDM vendor MobileIron and enterprise wireless firm iPass.

Yesterday’s news that RIM is looking to hire iOS developers with the intention of creating iOS apps unleashed a lot of speculation about what the BlackBerry manufacturer might be planning to release for iPhones and iPads. After initially being tight-lipped and refusing to comment on the job posting, RIM’s PR team revealed that its iOS app development plans center around its BlackBerry Fusion product.

BlackBerry Fusion is RIM’s new mobile device device management solution. The product, which RIM launched earlier this year along with the first major update to its PlayBook tablet’s OS, can manage BlackBerry and PlayBook devices. RIM plans to and support for managing iOS and Android devices as well.

RIM’s statement was pretty vague beyond confirming that it’s new management solution will be the focus of this position, leaving room for speculation as to what additional features an on-device app will enable under RIM’s new management console.

RIM has making some interesting choices regarding its future over the past year. The company launched its PlayBook tablet with what was really a beta release of the OS. It expanded its device management platform to include support for managing iOS and Android devices (though many saw that move as too little openness too late in the game). And it introduced support for Android apps in last month’s PlayBook OS update.

In another move that will leave observes scratching their heads, RIM is looking to hire iOS developers. Unlike RIM’s recruitment of Android developers, this doesn’t appear to be in any way aimed at porting existing apps to the PlayBook. The job posting, which lists RIM’s Bellevue, WA location, is for an internal Senior iOS developer that would be creating enterprise-focused iOS apps for the iPhone and iPad.

For many IT shops, the iPad and/or the iPhone can be a conundrum. While iOS has built-in enterprise capabilities, they may not be immediately apparent. There’s also the fact that Apple doesn’t act the same way as most enterprise vendors. Apple does offer enterprise sales and support teams, training and certification programs, and a solid selection of enterprise-related resources, but rarely promotes them. This can be disorienting and frustrating to most IT professionals.

Often there’s a sense of urgency around getting iOS devices integrated securely that adds to this stress – it can be because executives want them, users are bringing them in and doing work on them already with no regard for IT or policies, or because there’s been a decision to offer iPads to specific users or groups.

The ideal beginning when faced with this prospect is to take a deep breath and then to begin breaking down the issues that need to be addressed and prioritizing and handling them. As with other major IT projects, you’ll probably need to develop stop-gap measures to keep things running until your final solution is ready to be rolled out.

There are multiple ways that companies can approach mobile management. The most common approach is device management where IT pre-configure a device and locks it down by not allowing users access to certain features and/or prevents the installation of apps. There’s also the approach of locking down data in which enterprise apps allow IT to create and manage an encrypted sandbox for business data on the device. There’s also the option of taking a lighter hand and issuing policies about acceptable use where IT can use device management tools to ensure that users are complying with those policies.

There are pros and cons to each approach but the truth is that there’s no need to pick one approach over the others. An effective management strategy can actually employ multiple styles of management. It’s also important to remember that mobile management doesn’t need to be one size fits all – it’s perfectly fine to use different levels of management and security based on the job functions of users, on the ownership of devices, or on the devices themselves (and their OS version).

The idea of mixing mobile management options as a best practices got a boost this week in a pari of announcements my some of the major players in the enterprise mobility space.

A year or two ago, IT departments were focused on mobile device management (MDM) as a way to secure smartphones and other mobile devices. It was a natural extension of how IT had always handled technology in the workplace. While there are times that strict device management is the best approach (such as K-12 schools), IT departments are beginning to realize that MDM isn’t always the course of action.

In fact, the rush to lock down every device feature was little more than stale and rather old thinking on the parts of IT leaders who are now looking for better options.

Over the past two years, the Internet has been flooded with stories about the next iPad-killer. The iPad-killing hype has been applied to the Cisco Cius, Motorola Xoom, BlackBerry PlayBook, HP Touch Pad, and Galaxy Tab just to name a few. Several of these products were specifically hyped at being business tablets – alternatives to the iPad in the workplace.

At the end of the day, however, the iPad still rules the tablet space in general and the business tablet in particular. Despite being a “consumer” device, the business tablet market is really the business iPad market. The latest statistic to drive this point home is that, during the new iPad launch, Apple sold more iPads in one weekend during than one quarter of Android tablets ever sold.

Sales figures like that pose a question for IT departments – Is there a point to developing support models for Android tablets?

Just a few short weeks ago, Michael Dell announced that his company should no longer be considered a consumer PC and device maker. Dell should now be considered an IT vendor with a focus on enterprise data center products, went the message. The company was going to get out of the device and peripheral business.

What a difference a few weeks can make when it comes to a company’s message. While the tech world focused on today’s launch of Apple’s new iPad, Dell’s chief commercial officer Steve Felice was talking up the company’s ability to challenge the iPad in business environments. Or put more accurately, the ability that Dell will have to challenge the iPad when Windows 8 ships later this year.

As with many Apple product launches, today’s release of the new iPad is mostly a consumer event. But that doesn’t mean that the launch won’t have an impact on businesses. In fact, on Monday morning a number of new iPads may be walking into workplaces around the world. And users may be lobbying their employers to purchase the new iPad – if they haven’t stared doing so already.

So, what questions should businesses or IT professionals be asking about the new iPad? More importantly, what are the answers to those questions?

Virtually everyone who’s ever used an Apple product has an Apple ID. This user account for all things Apple is most commonly used with the iTunes Store and the iOS and Mac App Stores. It’s used to both authorize purchases and to allow you to access content or run apps after they’re downloaded. Apple’s philosophy is that every person should have their own Apple ID and that each of us should use our individual Apple ID (and only that Apple ID) on each of our devices – iPads, iPhones, iPods, Macs, even PC’s running iTunes or other Apple software.

That’s a great concept, but it creates a big challenge when iOS devices are used in business or school environments. When someone configures an iOS device for an employee or student with a selection of apps and other content (like iBooks 2 textbooks), they need to use an Apple ID. But once that device is deployed, the end user may need or want to purchase additional apps or other materials.

This is often a stumbling block for business-owned devices. And it’s something that Apple has finally begun to address with Apple Configurator.

One of the first things most IT folks will think about Apple Configurator is that it’s pretty limited compared to some of the mobile device management suites on the market (including Apple’s Profile Manager in Lion Server). MDM suites are designed to make device management as easy, automatic, and wireless as possible. Most include robust monitoring and reporting features – virtually all can use Apple’s push notification system to update a managed device at any time.

Configurator, on the other hand, requires connecting each iOS device to a Mac using a USB cable to perform any administrative tasks like configuring device settings, assigning a device to a user, installing apps, or updating iOS. That means that Configurator isn’t appropriate for a lot of businesses or workplace situations. Yet, for some organizations, Configurator is a more ideal tool than most MDM suites because of its hands-on approach.

So, what kinds of environments is Apple Configurator suited to?